Abstract
Issues examined in this study is about Quality of Care ID card at the Department of Population and Civil Registration Bandung Regency West. It is characterized by optimal capability of employees in implementing the service. This study aims to determine clearly the implementation of service quality ID cards in the Department of Population and Civil Registration Bandung Regency West as well as to determine the barriers - barriers to the implementation of services in achieving quality of service ID.
 The method used in this research using descriptive analysis method, while the research techniques used is library research and field research that includes non-participant observation, as well as the dissemination of census questionnaires that use the technique given to 30 respondents. Based on the research, implementation of the service is not yet fully using the principle - the principle of quality of service so that the service provided is currently falling behind the quality of service.
 Barriers - barriers faced is the lack of physical facilities support services, the lack of the ability of employees to provide services in accordance with what was promised, as well as the competence of the employees are different. Effort - effort that can be done is to add infrastructure facilities and supporting infrastructure services, conduct and practice guidance to employees so that the competence and ability of employees alike.
 Advice can be given researchers to produce better services on the application should provide a good service should be understood by every employee who provides services.
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