Abstract
This study aims to examine the influence of employee motivation and competence on the performance and also to assess the effect of employee motivation and competence towards its performance through service quality variables. The sample used in this study was 120 employees spread across work units at University of Negeri Jakarta. The method used in this research was Structural Equation Model (SEM) with Lisrel analysis tool software. The research proves that 3 hypotheses from 5 hypotheses were accepted, namely, employee competence affected service quality, employee motivation influenced employee performance, and service quality affected employee performance. While on the other hand, the two hypotheses were rejected; employee motivation could not influence service quality and employee competence was not able to affect work performance.
Highlights
Based on the data which was processed by using Structural Equation Model (SEM) method as described above, the discussion of the results is presented in a comprehensive manner as follows: Work Motivation is Influenced Service Quality
The desire to move forward, creativity and teamwork can be enhanced through the provision of rewards and punishment, this is in line with the research of Simon and De Varo (2006), they said that companies can motivate their employees by offering a good salary, organizational culture and promotion opportunities
This shows that most of the administrative staff in Universitas Negeri Jakarta felt that service quality they provide does not depend on the motivation they have, but depends on other factors, such as leadership style, work culture, management commitment, or any other factors
Summary
This study aims to examine the influence of employee motivation and competence on the performance and to assess the effect of employee motivation and competence towards its performance through service quality variables
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