Investigating the Impact of Socially Responsible Human Resource Management on Employees' Organizational Citizenship Behavior

Abstract

Socially responsible human resource (HR) management is a sustainable development-focused model that emphasizes stakeholder coordination and significantly influences a company's development. Employees voluntarily participate in corporate citizenship, which enhances the internal environment, enterprise functions, operational efficiency, and interpersonal relationships. Organizational citizenship behavior, carried out spontaneously by employees for the organization's benefit, reflects the company's attitude towards its employees and is closely tied to HR management. Thus, exploring HR management's role based on corporate social responsibility is crucial for enterprises. This study develops a questionnaire with human resource management, organizational identity, organizational citizenship behavior, and group behavior as key indicators. Through empirical research, the following findings emerge: 1) Socially responsible HRM positively impacts corporate employees' organizational citizenship behavior; 2) Socially responsible HRM positively influences corporate identity; 3) Organizational identity correlates positively with organizational citizenship behavior; 4) Organizational identity's impact on HR management and corporate citizenship behavior; 5) Collective orientation positively correlates with organizational identity.