Abstract
ABSTRACTSupplier relationship management is a key issue in Supply Chain Quality Management. This article aims to address such relationship in crisis situation. Crisis situation generate tense relationship within the Supply Chain and reveal the ability of organisations to manage quality. In the literature, there are models of crisis management as well as studies on high reliability organisations that are reducing risks to the minimum. There are however only few studies on crisis management by companies who do everything to avoid crisis.The present study is based on a five case study in a high reliability industry: aerospace. Assumptions from the literature have been tested with managers in this industry and lead towards a model of crisis management involving a network approach of the suppliers. This model is inductive and could be applicable in this industry and maybe other industries by professionals.
Published Version
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