Understanding challenges of tourism supply chain during disruption: a topic modeling approach

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ABSTRACT This research will investigate the interdependence and meso (e.g. interorganisational) risks in the service supply chain with platformisation during the disruption. The tourism supply chain (e.g. Booking, Expedia, and TripAdvisor) during the pandemic was examined by using SEC-mandated public risk disclosures to quantify risk using Dirichlet distribution-based topic modelling with a natural language processing method. The results revealed the interdependence to constitute vulnerability and challenges in managing risks, which helps understand the service supply chain compared to the traditional supply chain. For academics, this paper has contributed to advancing our understanding of the role of platformisation and service redesign with reconfigurability of service supply chain. Practitioners in the tourism supply chain may obtain insights to navigate and negotiate service supply chain relationships at the interorganisational level during the disruption.