Abstract
ABSTRACT Objective: To identify work aspects that generate satisfaction for the professionals who work in the Family Health Strategy. Method: This was a qualitative, descriptive study that involved five geographical regions of Brazil, and 27 Family Health Teams from six municipalities. The data were collected from 76 health professionals using semi-structured interviews, and were analyzed articulating the three phases of content analysis using Atlas.ti software resources. Results: The findings showed 129 statement excerpts, with 14 codes, grouped into three categories related to satisfaction. The category, Job Identification and Family Health Strategy Principles, represented 40.3%, with the codes: team work, job affinity, health model, completeness of care, and longitudinality of care. The category, Relationship with Family Health Strategy patients, represented 32.6%, with the following codes: bonding with patient, resoluteness of care, patient satisfaction, and patient care. Finally, the category, Professional and Working Aspects related to the Family Health Strategy, represented 27.1%, with the following codes: relationship with professionals, work recognition, enjoying the profession, team organization, and employment relationship. Conclusion: Professional satisfaction is associated with the work principles of the Family Health Strategy, and with the relationships that are established between patients, professionals and health management. It also has a subjective dimension, with a strong relationship with characteristics of the work process, how it is organized, and under what conditions and relationships this work occurs.
Highlights
Health work can be conducted in different public or private areas of Brazil, and one of these is the Family Health Strategy (FHS), which is based on the principles of Primary Health Care, and which is a privileged strategy for reordering the Brazilian health care model.[1]
Brazil has more than 41,000 Family Health Teams (FHt), which can be found in more than 97% of Brazilian cities, covering more than 66% of the population
The selection of participants was established by convenience sampling, with the sites to perform the research selected following inclusion criteria: presence of collaborating researchers in the FHS of the five geographic regions of Brazil (South, Center-West, North, Southeast and Northeast), including at least one city and state in each region; FHt rated as above average or much above average in the evaluation or the National Program for Access and Quality Improvement in Primary Care; FHt with all components of the minimum team, at least, as recommended by the National Primary Health Care Policy (NPHCP).[1]
Summary
Health work can be conducted in different public or private areas of Brazil, and one of these is the Family Health Strategy (FHS), which is based on the principles of Primary Health Care, and which is a privileged strategy for reordering the Brazilian health care model.[1]. Brazil has more than 41,000 Family Health Teams (FHt), which can be found in more than 97% of Brazilian cities, covering more than 66% of the population. The FHS model facilitates a greater bond with patients, by integrating care actions inside and outside the Basic Health Unit (BHU), which requires broader skills and competencies, considering the precepts of the expanded clinic.[4]. The FHS can be a place that promotes satisfaction
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