Abstract
Decision support software as we know it has failed in its goal of bringing managers and the management sciences closer together. Conventional software requires computer literacy and detailed technical modeling skills. Top managers, on the other hand, are prized for an entirely different set of skills: experienced judgment, innovative thinking and the ability to see the “big picture”. Even if they could build complicated mathematical models, work closely with computers and had timely access to relevant details, most managers would not have the time. This paper contends that the gap between managerial and analytic/computer competence can be bridged with expert systems meeting the following criteria: 1. 1. Require no user training 2. 2. Interact and explain themselves 3. 3. Learn from and adapt to users 4. 4. Incorporate state-of-the-art analytic techniques Palladian Software, Inc., of Cambridge Massachusetts is using artificial intelligence technology to build such expert systems for managers. An example of one application is provided.
Published Version
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