Abstract
Excellent service is the best form of service that aims to optimally meet customer expectations and needs. In the world of education, school administration personnel have a strategic role as the main support for the continuity of the educational process. This study aims to describe the formulation and implementation of excellent service management for administrative staff at high schools in Sleman Regency. This research uses a qualitative method with a descriptive approach. Data were collected through observation, interviews, and documentation, then analyzed using the Miles, Huberman, and Saldana model. Data validity tests include credibility, transferability, dependability, and confirmability. The results show that the formulation of excellent service management is carried out by formulating innovations through strengthening the competence and quality development of administrative staff. This aims to create a superior and quality education service system in SMA-Kabupaten Sleman. The implementation of excellent service is carried out through professional attitudes, attention, and real action to build an administrative service system that is responsive to aspirations, needs, and the dynamics of scientific and technological developments. This research recommends strengthening the competence of administrative staff on an ongoing basis and innovating service management, so as to create quality, superior and highly competitive education services in accordance with the demands of the times.
Published Version
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