Abstract
Although bus comfort is a crucial indicator of service quality, existing studies tend to focus on passenger load factor and headway. This study examines the performance of paratransit in Medan city by using those criteria. The analysis is conducted using survey passengers onboard expressed as a percent of available seats and number of fleets required to operate a transport route for a given interval. The result showed there is significant gap in paratransit load factor from government regulation, and average headways of paratransit still fulfilling the level of services except for 2 operators which is National and Mars. Government intervention is needed to increase the service’s reliability of public transport.
Published Version
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