ERP Training and User Satisfaction

Abstract

Training is still a neglected part of most ERP implementation projects. This case study investigates the relation between training satisfaction and • the perceptions of ease of use, • the perception of usefulness, • effectiveness and • efficiency in implementing an ERP system at a mid-sized organization. Training satisfaction is viewed as a necessary condition for technology acceptance. A survey of 143 employees involved in the implementation of ERP in a mid-sized university was conducted. ANOVA and t-tests were used to explore differences in training satisfaction among groups of users by gender, job type, and education level. We found that training satisfaction differed based on job type and gender but not education level. Multiple regression analysis found (1) post implementation training satisfaction related to ease of use and (2) current training satisfaction and user participation related to perceived efficiency and effectiveness of the ERP systems in doing respondents’ jobs.