The Incompatibility of End-User Learning Styles and the Current ERP Training Approach

Abstract

 Abstract—ERP education and training is the critical success factor in an ERP implementation project but the ineffectiveness of current ERP training is still reported. Ineffective ERP education and training lead to user resistance towards an ERP system which makes the organization unable to achieve the long term benefits of ERP implementation. The ERP system was developed based on a universal culture and applied equally to all situations without consideration of the differences between ERP design and the organization in reality, which may be problematic. Thereby, the aim of this article is to investigate whether the current ERP training approach accommodates the variety of end-user learning styles. To achieve this objective, a pilot study was conducted to measure the training outcomes of the current ERP training delivered to various groups with different end-user learning styles. In-depth interviews were conducted with 30 end-users who have experience in ERP training during the period of implementation phase in a Thai context. The pilot study result supported the assumption by showing the incompatibility of end-user learning styles and the current ERP training approach, which affects the ERP training outcome.