An Empirical Study on the Information Formality Motivation, Social Influence, and Goal Commitment of Knowledge Workers

Abstract

A knowledge worker's goal commitment is critical to the success of system implementation in the organization. This paper investigates an individual's information formality motivation and social influence as important determinants in developing goal commitment in the system implementation based on the social psychology and information management literature. An empirical test of the proposed model was conducted in the field test (n = 148). PLS was used to analyze the model and supported the validity of the results. Social influence and information formality influence knowledge worker's goal commitment (R2 = 0.36) as expected. Social influence has a higher effect on goal commitment than information formality motivation. The results of this study will help us understand the antecedents of goal commitment in the system implementation based on the social influence theory and personal information management model. The paper includes implications for the designers and information system (IS) managers to effectively understand knowledge worker's goal commitment in the organization.