Digital transformation projects for organisations: main stages and key performance indicators

Abstract

This article describes the main goals and objectives of digital transformation, aimed at modernising and re-engineering business processes in companies in the current economic environment. The authors considered the stages of digital transformation and their impact on transformation in companies, it was revealed that digital transformation proceeds in several unique stages, reflecting the different stages of maturity and organisation of the business entity. In such a case, companies need to carefully assess the level of readiness of business processes for digital transformation, this is due to the fact that such processes are mostly highly innovative and involve high financial investments. The paper considers certain approaches to the economic justification of digital transformation projects in modern companies, namely feasibility study and financial and economic justification. The first approach is a set of research methods and making calculations to assess the economic, financial, technical, environmental and other conditions of investment. In turn, the second method is a description of the economic effect of its implementation, based on financial and/or statistical analysis of the current situation of the project, as well as related to the prediction of economic and other consequences of such projects. The authors have studied various recommendations for the application and analysis of KPIs; the recommendations of the Ministry of Digital Development of Russia, which include 20 KPIs, are widely used. In the concluding part of the article, the authors suggested that half of the indicators could be applied in the system of key performance indicators of the project, while some of them would be irrelevant.