Abstract
Digital Payments in Indian Banking Sector - A Study
Highlights
The banking sector in India has undergone tremendous changes after 1991 industrial liberalization to meet increasing needs of customers
Though the decision of demonetization was with several targets, the aim and scope of the present study is to examine whether the decision of demonetization resulted a significant change in the volume and value of digital transactions in the Indian banking sector by comparing the volume and value of selected modes of digital payments and settlements during predemonetization and post demonetization period
Table-1 depicts data relating to, selected modes of volume and value of digital payments in Indian banking sector during the pre and the post demonetization period taken from Jan.2015 to Aug
Summary
The banking sector in India has undergone tremendous changes after 1991 industrial liberalization to meet increasing needs of customers. Advance in the technology has changed the perceptions of customers towards banking services. To meet changing needs and perceptions of customers, banking sector began to introduce innovative methods in their operations to provide immediate, fast, fair, prompt and transparent services to their customers with an objective of creating more value for customers. A day, banking sector has two types operational system e.g. i. Financial sector in India has been moving from
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