Culture of data protection, service and quality is cybersecurity in SMEs

Abstract

The purpose of this paper is to develop a strategic model to establish the best cybersecurity mechanisms and standards, mediating the protection and care of product and service information, emphasizing the importance of creating a culture of data care in order to deal with the challenges of global competition. A methodology was develop integrating tools such as PMI, SDLC, Kaizen and NIST framework, in order to establish responsibilities scope, times and resources, acquiring or adapting existing resources. The proposed model makes efficient use of Internet tools and new technologies to guarantee sustainability, cybersecurity, speed, flexibility, privacy of the information processed and energy backup, in order to promote change in favor of the development of competitive advantages in SMEs. The results allowed, through a collegiate work between the members of the interdisciplinary team, the construction of a Cybersecurity Model that supports SMEs, better safeguarding the data, although with a residual risk associated with routines due to updates and/or needs changing.