Correlation study on nurses′ emotional intelligence and nurses′ organizational citizenship behavior

Abstract

Objective To investigate the level of nurses′ emotional intelligence and nurses′ organizational citizenship behavior, and analyze the relationship between them. Methods A total of 206 nurses received survey by using Wong and Law emotional intelligence scale (WLEIS) and nurses′ organizational citizenship behavior scale. Results The score of nurses′ emotional intelligence was (56.68±9.13), and that of nurses′ organizational citizenship behavior was (95.61±14.70). Correlation analysis showed that the emotional intelligence was positively correlated with nurses′ organizational citizenship behavior (r=0.575, P<0.01); differences in the scores of organizational citizenship behavior of nurses with different position were statistically significant (t=11.832, P<0.01). The results of hierarchical regression analysis showed that position, emotional regulation, emotional use and recognition of others′ emotions were the influencing factors of nurses′ organizational citizenship behavior. Conclusions The higher of the emotional intelligence of clinical nurses, the more outstanding of nurses′ organizational citizenship behavior. nursing managers should take measures to cultivate nurses emotional intelligence, so as to improve the nurses′ organizational citizenship behavior. Key words: Nurses; Emotional intelligence; Organizational citizenship behavior; Correlation analysis