The relationship among job satisfaction, work engagement and organizational citizenship behavior of nurses

Abstract

Objective To explore the relationship among job satisfaction, work engagement and organizational citizenship behavior (OCB) of nurses. Methods A total of 497 nurses in 5 tertiary level general hospitals in Zhengzhou selected by convenience sampling, were investigated by Minnesota satisfaction questionnaire, nurses' OCB scale and the Utrecht Work Engagement Scale. Results The scores of job satisfaction, work engagement, OCB were (78.63±11.34), (38.31±7.78), (106.33±10.26) respectively. Nurses' job satisfaction was positively correlated with work engagement and OCB(r=0.529, 0.481, P<0.01), and work engagement was positively correlated with OCB(r=0.456, P<0.01). The job satisfaction and work engagement had a positive prediction effect on OCB(changed R2=34.8%), and work engagement played a partial moderation effect between job satisfaction and OCB, the mediating effect accounted for 30.77% of the total effect. Conclusion Managers should take measures to improve job satisfaction and work engagement to promote OCB of nurses. Key words: Nurse; Job satisfaction; Work engagement; Organizational citizenship behavior