Sustainability of CSR on Organizational Citizenship Behavior, Work Engagement and Job Satisfaction: Evidence from Iraq

Abstract

In spite of the increase attention on the corporate social responsibility (CSR) which is considered to be a responsible social behavior of a firm towards its stakeholders and environment, the underlying explanation mechanism that could describe this relationship has not been exhaustively investigated, especially in the context of Iraq. Thus, this study developed a theoretical model of moderation and mediation to provide deeper insight on the impact of CSR on the work engagement and organizational behavior. This research is focused on employees in Iraq, with primary data acquired using a structured questionnaire answered by 524 respondents. The study was undertaken to highlight employees’ perception of the different aspects of CSR and their effect on job satisfaction, work engagement, and organizational citizenship behavior. Data analysis was carried out using structural equation modeling, a combination of multiple regression and factor analysis. The study findings explicitly demonstrate that the dimensions of Corporate Social Responsibility have a very strong positive effect on Organizational Citizenship Behavior and Work Engagement. In addition, work engagement was found to have direct relationship with organizational citizenship behavior and job satisfaction, while job satisfaction has a direct relationship with organizational citizenship behavior, and mediating/moderating effect on the relationship work engagement and organizational citizenship behavior. Finally, the theoretical and practical implications of our findings were discussed in the study.