Conflict resolution in universities: the Rennes University’s ombudsman

Abstract

Starting in Sweden, where the institution originated in 1809, the origins of the ombudsman lie in the desire to control the power of state agencies. Since the 1960s, the profession of ombudsman has grown in the United States, particularly in corporations, universities and government agencies. This current model, sometimes referred to as an organizational ombudsman, works as a designated neutral party, one who is high ranking in an organization, but who is not considered management. In France, since 1973, there has been a government‐appointed ombudsman, the ‘Mediateur de la Republique’. More recently the Rennes University’s ombudsman was launched, created six years ago. The ombudsman provides a free mediation service with the purpose of resolving disputes between students and the Rennes University. The experience of the Rennes University’s ombudsman is utilized to examine traditional elements within the organizational ombudsman’s role. The history and context of the role and persons in it are discussed in ...