CONFLICT MANAGEMENT IMPLEMENTATION (Case Study at SMPIT Bintang – South Tangerang City)

Abstract

This article aims to give an overview of humans in an organization always faced with conflicts both individually and in groups. Conflict is inevitable. Every group in an organization in which there is interaction between one another is very prone to conflict. Conflicts can also occur within an Educational Institution. The implementation of conflict management turns out to be able to create a good working relationship in order to build mutual respect between fellow members of the organization and respect for diversity, to prevent disharmony between members of the organization, so as to focus on the vision and mission of the organization, to increase the creativity of the members of the organization by taking advantage of the conflicts that occur. The method of writing this article is descriptive qualitative based on a library research approach (literature study). The purpose of this study is to get an overview of the application of conflict management in SMPIT Bintang. In addition, the purpose of this study is to find out how the principal in optimizing the application of conflict management. The result of this research is that conflict management practices have been implemented by the Principal at SMPIT Bintang. The conflict management practice implemented by the Head of SMPIT Bintang refers to the theory of conflict management styles, namely by practicing the style of competition, collaboration, compromise, avoidance, accommodating.