Abstract
Background: Care is a fundamental value in the nursing profession. Nurses’ caring behaviors are effective in patients’ satisfaction as one of the important indicators of the quality of health care. This study was conducted to compare the views of hospitalized patients and nurses about the caring behavior of nursing staff in Khalkhal. Materials and Methods: The present comparative-descriptive study was performed on 200 patients and 60 nurses of Imam Khomeini hospital in Khalkhal in 2018. Sampling was performed by a simple random sampling technique, and Caring Behavior Inventory (CBI-42) was used as the data collection tool. Finally, data were analyzed using SPSS software by descriptive statistical methods and the independent t-test. Results: The means and standard deviations of the total caring behavior from patients’ and nurses’ views were 5.42 ± 0.94 and 30.5 ± 0.59, respectively. There was no significant statistical difference between the nurses’ and patients’ viewpoints regarding each of the caring behaviors (P>0.05) although a statistically significant difference was observed between the overall score of nurses’ and patients’ views (t=2.67, P=0.048). Conclusion: Considering the key role of nurses in treating patients, the need for using appropriate caring behaviors will increase patients’ satisfaction with the treatment system. Therefore, it is suggested that training courses focus on patient-centered care in order to strengthen caring behaviors in nurses.
Highlights
Care is considered as a fundamental concept and one of the underlying components of the nursing profession
Overall, the findings of the present study demonstrated that the average age of the nurses and patients was 29.22 ± 5.80 and 39.22 ± 15.80, respectively
Based on the results related to the analysis of the questionnaire of caring behavior inventory, the means and standard deviations of caring behavior from the patients and nurses’ view was 5.42 ± 0.94 and 5.30 ± 0.59, respectively
Summary
Care is considered as a fundamental concept and one of the underlying components of the nursing profession. It is one of the most important components for achieving human development, self-actualization, and survival (1, 2, 3). Patient care is an important concept and, the art of nursing, which requires the individual, social, moral, and spiritual ability of the nurse (4). It has biological, physical, psychological, cultural, social, and environmental dimensions in addition to including the elements of emotional support, providing comfort and convenience, and establishing proper communication (5).
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