Abstract
The aviation community has readily accepted that crew resource management (CRM) concepts and training can lead to improvements in aviation safety. CRM now incorporates the entire flight operations team, including pilots, cabin crew, dispatchers, air traffic controllers, maintenance, and others. This chapter will narrow the scope to look at the specific CRM working relationship between pilots and cabin crew. As with any management system, we must always be wary of complacency, and continuously evaluate our CRM programs to ensure that goals are met as the marketplace evolves and the work environment changes.
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