Business Process Reengineering

Abstract

Abstract Business process reengineering (BPR) is about the fundamental redesign of processes, organizations, and information systems to achieve radical improvements in time lead‐ins, cost, quality, and customer experience. This was conceived in the West at a time when the Japanese experience in continuous improvement systems was yielding a substantial cost advantage. However, the experience of BPR has been very disappointing. The reasons for failure are outlined and the connection with more recent transformation programs is indicated.