Abstract
This paper aims to assess the logistics services provided by carriers in the Sao Paulo Metropolitan Area (SPMA) considering two perspectives: the efficiency of the operations and the adoption of sustainable measures. A survey was applied to the 15 main shippers working with the selected carrier in order to assess logistics performance indicators (on-time-in-full, relationship, lead time, service quality, etc.) as well as sustainability demands (disposal of oil, post-use tires, spare parts, etc.). A second survey was applied to 21 other shippers that hire similar services provided by other carriers in the SPMA. The results indicate that a good relationship between shippers and carriers positively impacts the evaluation of the carriers. Approximately 64% of the informants claim that gas emissions followed by disposal of lubricant, tires and spare parts are the major unsustainable practices to be avoided. This study makes two contributions: to show the most relevant sustainable and logistics aspects that carriers must consider for their services from the viewpoint of shippers and to analyse the influence of the relationship between the companies on the performance indicators.
Highlights
The aim of this work is to evaluate the logistics services provided by carriers in the São Paulo Metropolitan Area (SPMA) from the point of view of shippers and to identify the sustainable measures with the largest impact on the environment
Operations managed by logistics services providers, either a Third-Party Logistics (3PL) or a carrier, have been expanding over the years, and their role in supply chain management has reached different dimensions according to the scope of the activities provided
We summarize the relevant studies related to logistical performance indicators and sustainable practices
Summary
The aim of this work is to evaluate the logistics services provided by carriers in the São Paulo Metropolitan Area (SPMA) from the point of view of shippers and to identify the sustainable measures with the largest impact on the environment. Operations managed by logistics services providers, either a Third-Party Logistics (3PL) or a carrier, have been expanding over the years, and their role in supply chain management has reached different dimensions according to the scope of the activities provided. Once the carriers acknowledge the relevance of performance goals for quality and responsiveness, they can monitor the customer evaluations of the services, which would represent a distinguishing factor for attracting new customers. We define the research question as "What is the shippers' perception of the services and sustainable practices of the carriers?"
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