Abstract
In today's public sector, there is an urgent need for efficiency, effectiveness and rapid response to economic and social changes. This change is supported by tremendous technological progress, where artificial intelligence (AI) is one of the most important pillars of digital technology that can dramatically change all sectors of society, including the public sector, its leaders and public servants. It may also help in playing a new role and giving a new legitimacy to the public sector and government work based on modern technology. To the best of our knowledge and due to the lack of a comprehensive vision, a hypothesis that establishes for the possibility of applying artificial intelligence in the public sector. This study aims to shed some light on the need of public sector leaders to Gain a comprehensive and deep understanding of the scope and impact of AI-based applications in the public sector as their organizations are fully digitized. Previous studies discussed the application of artificial intelligence, often partially, specialized in the business sector, which generated a research gap that did not address the specificity of the public sector and government work. The methodology of this study is based on collecting, analyzing, and linking relevant ideas from published scientific research to provide an integrated overview of the applications of artificial intelligence in the government sector, taking into account the significant role that this sector plays in the lives of citizens and the rest of the vital sectors. This study examined the specificity of the application of artificial intelligence in the government sector, the role of governments in ensuring the successful implementation of the artificial intelligence strategy in their departments, and the enormous opportunities and capabilities that artificial intelligence provides to the public sector. The study also focused on the most prominent issues and challenges faced by artificial intelligence in government work, the great role that the partnership between the public and private sectors plays for the success of the application, and how government leaders can play an important role in the development and strengthening of the artificial intelligence community.
Highlights
Governments are currently focusing on creating more efficient, effective and responsive policies and services, and exploring and implementing innovative approaches to public service delivery
Research Questions This study aims to answer the following key questions: 1- What role do governments play in the application of artificial intelligence in their various ministries and institutions? 2 - What are the main opportunities and capacities of artificial intelligence in the public sector? 3- What is the role of partnership with the private sector in ensuring the successful application of artificial intelligence in the government sector?
The government's use of AI follows that of the private sector; the field of application of artificial intelligence in the public sector is a complex field with many diverse dimensions and real opportunities and challenges
Summary
Governments are currently focusing on creating more efficient, effective and responsive policies and services, and exploring and implementing innovative approaches to public service delivery. At a time of increasing complexity, uncertainty, and change and diversity in the needs of citizens, governments and government leaders need to understand, test and include new ways of doing government work. By applying AI technology to government work, we are ushering in a new era of hyper-intelligence that will allow public services and citizens to achieve societal goals. AI can dramatically change the work of government, create new ideas and expectations, increase speed and productivity, and create entirely new approaches to citizen interactions with government. AI in all its forms can generate powerful new capacities in areas as diverse as national security, public health and safety, education and health care
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