The Implementation of Artificial Intelligence in the Public Sector: Opportunities and Challenges

Abstract

AbstractIn recent years’ artificial Intelligence gained popularity in the governmental sector in the Kingdom of Bahrain. Artificial Intelligence in the Kingdom’s different branches has become necessary due to the Kingdom’s efforts to modernize the services to become more efficient and reliable. The shift towards artificial Intelligence is not unique to the Kingdom of Bahrain. The global trend is shifting towards artificial Intelligence to replace the human factor for more efficient and sustainable machine-based systems in the different modern organizations. This paper explores the emerging phenomenon of artificial intelligence applications in different governmental sectors worldwide, as mentioned in the referenced literature below. This paper will also look at some artificial intelligence applications in the region and locally. The paper discusses the legislative, logistical, and administrative obstacles that impede the application of artificial Intelligence. Also, it will discuss the challenges that can be solved by applying artificial Intelligence. Artificial Intelligence is proven to increase productivity and efficiency, as the paper will discuss. It can also bring the error margin to an almost complete cease due to the replacement of prone to error humans with reliable machines. Efficiency is hardly the only factor that is to be enhanced when artificial Intelligence is adopted. Ethical and fair systems are a result of a reasonably programmed service system, as the paper discusses. All taken into consideration, artificial intelligence application opportunities can serve as a drive engine for economic growth by offering decision-makers a unique machine-based, non-biased perspective. All of which is in line with the vision and objectives of Bahrain’s economic vision of 2030.KeywordsArtificial intelligenceGovernmentPublic servicesPublic sectorBahrain