Abstract
Purpose: This study aims to evaluate and identify the most suitable logistics service providers within the framework of Logistics 4.0, shaped by digital transformation and Industry 4.0 technologies. Logistics 4.0 seeks to optimize logistics processes using innovative technologies such as smart systems and big data analytics. In this context, selecting the right service provider is of strategic importance for businesses. This study intends to assist companies in making accurate decisions in this complex process. Method: The CRITIC (Criteria Importance Through Intercriteria Correlation) based WASPAS (Weighted Aggregated Sum Product Assessment) method was employed. The CRITIC method was used to determine the objective weights of the criteria, while the WASPAS method utilized these weights to calculate the overall performance scores of the alternatives. Findings: The results of the study reveal the key criteria that businesses should consider when selecting Logistics 4.0 service providers and identifying the top-performing service providers. Originality: This study highlights the advantages and effectiveness of using the combined CRITIC and WASPAS methods in the selection of service providers in the logistics sector. Additionally, it contributes to the literature on the selection of Logistics 4.0 service providers.
Published Version
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