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Abstract
There have been considered basic features of dashboards, their place and role in business process management concept, considered basic dashboards types, considered various recommendations of dashboards construction, and also considered basic visualization tools such as bar and line graphs, pie and scatter charts, bullet graphs and dials. An approach to formation of dashboards, used for the analysis of product supply business process state, has been proposed. Therefore, a set of performance indicators and a related system of scales have been defined. In order to solve the problem of dashboard design which means definition of number, type and place of visualization tools, mathematical models of unbounded and continuous knapsack problems have been applied. As a result of the proposed approach application, a prototype of a dashboard used for the analysis of product supply business process state has been developed.
Highlights
Today Business Process Management (BPM) is a dominate concept of an organizational management
To define a system of scales that will be used to measure the Key Performance Indicators (KPI) in order to analyze the business process state;
To solve the problem of the dashboard design, which is intended to the analysis of the products supply process state, the secondlevel KPIs of the SCOR reference model (7) are used
Summary
Today Business Process Management (BPM) is a dominate concept of an organizational management. The following tasks should be considered: to choose a business process which state is supposed to be analyzed, and its KPIs; to define a system of scales that will be used to measure the KPIs in order to analyze the business process state; to choose the mathematical models intended to solve the problem of the dashboard design, which allow defining the number, types and placement of the visualization tools. To solve the problem of the dashboard design, which is intended to the analysis of the products supply process state, the secondlevel KPIs of the SCOR reference model (7) are used.
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