Abstract
With modern business process orientation binds primarily, process of thinking and process organizational structure. Although the business processes are increasingly a matter of writing and speaking, it is a major problem among the business world, especially in countries in transition, where it has been found that there is a lack of understanding of the concept of business process management. The aim of this paper is to give a specific contribution to overcoming the identified problem, by pointing out the significance of the concept of business process management, as well as the representation of the model for review of process maturity and tools that are recommended for use in process management
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