Abstract
This research aimed to 1) study the success factors for knowledge management through electronics industry supply chains, and 2) study guidelines and recommendations regarding the success factors for knowledge management through electronics industry supply chains. The study employed the quantitative research methodology. The statistical devices used included frequency, percentage and Structure Equation Modeling (SEM). The population and sample group comprised executives of the electronics industry in the electronics and electrical appliances sector in Thailand. The results revealed that the factors regarding the information technology system, leadership support and knowledge management had positive effects on the success of the knowledge management through electronics industry supply chains with the statistical significance (β) of 0.519, 0.621 and 0.448, respectively. However, the factors regarding human resource management affected the success of the knowledge management negatively at the statistical significance of 0.323. As for the effects of variables on the success of the knowledge management, it was found that the factors with the most positive indirect effects (IE) and total effects (TE) were those regarding 1) leadership support (IE = 0.278, TE = 0.278), 2) information technology system (IE = 0.233, TE = 0.233), and 3) knowledge management, which had a positive direct effect (DE) at 0.448 and a total effect (TE) at 0.448. However, the factors regarding human resource management had a negative indirect effect (IE) on the success of the knowledge management at -0.145.
Highlights
In the current economic climate, one way to prepare for changes and to encourage continual development for organizational survival is to create a workforce that is knowledgeable, skilled and capable of efficient operation through the implementation of knowledge management
The study of success factors for knowledge management through electronics industry supply chains revealed the frequencies and percentages of the questionnaire respondents according to age groups as follows: Most respondents (109 respondents or 35.40 %) were in the age group of 41-50 years, followed by that of 31-40 years (89 respondents or 28.90 %), that of 51-60 years (76 respondents or 24.70 %), that of 21-30 years (23 respondents or 7.50 %), and that of 61 years and older (11 respondents or 3.50 %) respectively
The model analysis yielded key statistics used to check the model’s Goodness of Fit according to the empirical data as follows: Hypothesis 1: Human resource management factors affected the success of knowledge management through electronics industry supply chains at the statistically significant level of 0.05, with the path coefficient value of -0.323 (β = -0.323, t = 3.034)
Summary
In the current economic climate, one way to prepare for changes and to encourage continual development for organizational survival is to create a workforce that is knowledgeable, skilled and capable of efficient operation through the implementation of knowledge management. The electronics industry catering for these products has attracted increasing investments (Karisorn Research Center, 2020) This shows that connecting the production supply chains is vital for the direction of the electronics industry in Thailand. Part of the problems holding Thailand’s electronics industry back is from a lack of capable technology personnel (Kasikorn Research Center, 2020), a lack of personnel development as well as skill development, and a lack of human resource with skills in electronics necessary to meet the demands of possible changes. Since Thailand’s electronic products are relatively technologically simple and uncomplicated, the products may soon lose their competitive edge in the future global market It is, necessary to expedite the development of the personnel’s knowledge and ability in this area (Economy, Business and Grassroots Economy Research Center, 2019). The findings would benefit the development of knowledge management in the electronics industry as well as in related industries as the personnel’s knowledge management plays a key role in the development of their skills, both short-term and longterm
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