Abstract
This paper explores the critical success factors (CSFs) for knowledge management (KM) in the life insurance industry utilizing the techniques of Structural Equation Modeling (SEM). The research was carried out in three phases: field study, pilot survey and main survey. The results indicate that (i) environments significantly affect organizational characteristics, (ii) environments and IT infrastructure significantly affect KM characteristics, and (iii) individual characteristics, KM characteristics and organizational characteristics significantly influence KM implementation. This study offers a comprehensive research model for further examination in other industries and provides the life insurance business with practical suggestions.
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