A Study on the Relationships among Intrinsic Motivators, Psychological Empowerment, Affective Commitment and Service Quality

Abstract

Abstract The purpose of this study was to investigate the relationships among intrinsic motivators, psychologicalempowerment, affective commitment, and service quality among hotel industry employees. For this study, data were collected from 233 hotel employees in Seoul Metropolitan City with self-administered questionnaires and analyzed using structural equation modelling technique. This study found that two job characteristics variables(job challenge and job autonomy) had positive effects on hotel employees' psychological empowerment; that three job characteristics variables(job challenge, job variety and job autonomy) and psychological empowerment had positive effects on hotel employees' organizational commitment; and that psychological empowerment and organizational commitment had positive effects on hotel employees' service quality. Key Words : Intrinsic Motivators, Psychological Empowerment, Organizational Commitment, Service Quality, Hotel Employees. Received 29 June 2013, Revised 20 July 2013Accepted 20 July 2013Corresponding Author: Sun-Bae-Kim(Hoseo University)Email: sunbkim@gmail.comⒸ The Society of Digital Policy & Management. All rights reserved. This is an open-access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.otg/licenses/by-nc/3.0), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is ISSN: 1738-1916 properly cited.