The Effect of Job Anxiety of Replacement by Artificial Intelligence on Organizational Members' Job Satisfaction in the 4th Industrial Revolution Era: The Moderating Effect of Job Uncertainty

Abstract

The core competencies such as technology have been rapidly developing with advent of the fourth industrial revolution. One of the representative technologies in the era of the 4th Industrial Revolution is artificial intelligence(AI). In particular, AI makes human life richer and more comfortable and has many positive aspects. The negative aspect is that AI is likely to replace the organizational members' job and has the ability to replace skills associated with it. These threats may increase the level of perception that organizational members may loss their job. Moreover, it may lead to a sense of anxiety. In addition, organizational members who perceive job uncertainty highly, the job substitution anxiety may be become highly. According to this, their job satisfaction can be lower. Overall, this research emphasized the negative aspects of AI in contrast to the positive aspects of the fourth industrial era. It is also emphasized that the organization should need to recognize such problems and seek solutions to reduce workers' anxiety. Finally, practical implications and research directions of future study were presented through the research results.