공공 통합사례관리사의 직무 경험에 관한 내러티브 탐구

Abstract

The purpose of this study is to explore in-depth the meaning of the job experience of public integrated case managers. To this end, the understanding and meaning of job experience for public integrated case managers were studied using a narrative inquiry method. The subject of this study was one of the public integrated case managers who retired at the retirement age, and an in-depth interview was conducted using a semi-structured questionnaire. As a result of analyzing the job experience of the study participants in public integrated case management, it was found to be four areas: 'starting and overcoming unfamiliar fears in confusion', ' accompanying people in crisis', 'living as an effective public integrated case manager', and 'serving daily care after that'. As a result of this study, first, confusion and unfamiliar fear in the early days were overcome with internal and external strengths and job enthusiasm. Second, we overcame job burnout by expressing achievement-oriented job attitude and positive coping resources. Third, being recognized for his expertise as a competent public integrated case manager became a catalyst for self-realization by enhancing self-efficacy. Fourth, the experience of living as a public integrated case manager is leading everyday life to care with a receptive attitude and insight. Policy and practical suggestions were made for this.