Abstract
Recently, it is very difficult to flexibly and efficiently operate the ISMS to achieve the purpose of information security of companies, because service complexity is increasing and IT is also being changed very quickly. This study analyzed the intention to apply the Issue tracking system as a tool to efficiently operate the ISMS using the ‘UTAUT’ model because the ITS, a flexible collaboration tool, is applied to various ranges. As a result, it was confirmed that ‘Performance Expectancy’, ‘Social Influence’, and additional variables ‘Future Expansion Expectation’ had a significant effect on usefulness, and that usefulness and ‘Facilitating Conditions’ had a significant effect on ‘Behavioral Intention’. However, it was confirmed that ‘Effort Expectancy’ was not significantly related to ‘Use Behavior’. This study is different from previous studies in that the model was constructed by adding a belief variable based on trust to the existing ‘UTAUT’ model. The insufficient number of sample targets and not applying the moderating effect of the ‘UTAUT’ model are points to be supplemented through follow-studies.
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