한국어 말하기 연습 도구로서의 챗봇 빌더의 적합성 검증 연구

Abstract

The purpose of this study is to verify whether chatbots made with chatbot builders are suitable as a Korean speaking practice tool. Chatbot builders, which can be easily produced as chatbots without separate coding knowledge and can design conversations meaningful for learning, have recently been in the spotlight as a learning tool. In this study, chatbots were created using dialog flows, and conversation patterns with chatbots shared by study participants were analyzed. As a result of the analysis, it was found that 35% of all conversations were not successfully completed. Such a conversation failure was found to be due to the inaccuracy of chatbot's recognition of Korean learner pronunciation, error in handling learner utterance intention, and inaccuracy in handling learner error sentences. In this regard, in order for chatbot builder to be used as a Korean language learning tool now, learner's proficiency or academic achievement should be considered for smooth processing of chatbot's learner utterance. In addition, this study is meaningful in that it verified the suitability of chatbot builders as a learning tool not covered in previous studies.