Communication Variables Research Articles

Pengaruh Komunikasi dan Lingkungan Kerja Terhadap Kinerja Pegawai pada Dinas Pendidikan

The problem of employee performance at the Malinau Regency Education Office is a decline in performance in the last 3 years, allegedly related to ineffective communication and a work environment that is not fully conducive. This study aims to analyse the effect of communication and environment on employee performance. The theories used in this study, namely Communication variables (VX1), Work Environment Variables (VX2), and Y Performance Variables. This study uses a quantitative approach with a statistical test method using multiple regression hypotheses (T test and F test), with the Independent variables namely VX1 (Communication Effect), VX2 (Work Environment Effect), and Denpenden Variable Y (Performance). The instrument used is a questionnaire. The population totalled 66 employees with saturated sampling technique. The results of descriptive analysis, communication variables (X1) based on the classification are included in the good category (B), but the horizontal communication indicator 64.24 based on the classification is included in the less good category (KB) and is below the percent value of the average score of communication variables. As for the work environment variable (X2), the work environment is included in the less good category (KB). While the performance variable (Y) is included in the less good category (KB). There is a positive influence between communication on employee performance based on the calculation of Thitung 3.892 greater than Ttable 1.669 and the influence of the Work Environment on employee performance obtained Thitung value 6.054 greater than Ttable 1.669. Based on the f test research simultaneously shows the influence of communication and work environment on performance obtained Fcount value 53.524 greater than Ftable 3.145. The coefficient of determination shows that the independent variables (VX1 and VX2) are 61.8% and the remaining 38.2% is explained by other variables not examined in this study.

IMPLEMENTASI KEBIJAKAN STANDAR PELAYANAN MINIMAL (SPM) PADA PELAYANAN KESEHATAN DIABETES MELLITUS (DM) DI PUSKESMAS BIROBULI

. This research aims to describe and explain the implementation of the SPM policy in Diabetes Mellitus (DM) health services at the Birobuli Community Health Center. This research method is a qualitative descriptive research method and data collection techniques are by means of observation, interviews and documentation. This research was conducted at the Birobuli Community Health Center using a purposive selection and selection technique for informants as many as 6 (six) people. This research uses aspects used by Donald Van Meter and Carl Van Horn, namely: 1. Policy Standards and Targets 2. Resources 3. Characteristics of Implementing Organizations 4. Communication between Implementing Organizations 5. Attitudes of Implementers 6. Social, Economic and Environmental Environments Political. Based on the results of research and discussion, standard variables and SPM policy targets for DM sufferers at the Bureaubuli Community Health Center still reached 80.13%, this figure has not yet reached the target set in Minister of Health Regulation No. 4 of 2019 because it is still hampered by the stages of data collection activities and early detection of DM sufferers. . Resource variables that do not fully support the implementation of the Diabetes Mellitus Health SPM at the Bureaubuli Community Health Center are also a factor in achieving the Health SPM target that has not reached 100%, such as human, financial and infrastructure resources that are still insufficient. The variable characteristics of implementing agents are related to the bureaucratic structure, norms and relationship patterns that are formed between policy implementers and have run well and in accordance with SOPs. Communication variables between implementers in implementing SPM policies for diabetes mellitus sufferers do not experience obstacles. The communication variable between implementers at the community health center is carried out directly because they are still in the same work area, while communication with implementers in the community is also carried out well and is supported by the use of online communication. The attitude/tendency variable of policy implementers such as the Health Service and the Bureaubuli Community Health Center gave a good response with the existence of a clear policy governing how to implement Diabetes Mellitus services in accordance with SPM Health standards. Economic, social and political environmental variables still have obstacles regarding all funding for SPM which must be accommodated with SPM. This means that in planning the Palu City regional budget, the SPM must be taken into account first in the budget planning. Apart from that, the economic capacity of the people of Palu City is also a supporting factor in the success of the Diabetes Mellitus Health SPM. Apart from that, political support is still lacking in perceived benefits in supporting DM health services that are in accordance with the SPM. The general conclusion is that the implementation of the Minimum Service Standards (SPM) policy in the Diabetes Mellitus (DM) Health Service at the Birobuli Health Center has not gone well.

Analysis Of Employee Spirit In View From Work Environment And Communication (Case Study in the Production Section of PT. Goenoeng Poetri Lestari)

Morale is often associated with the attitude or behavior of employees towards the work they do by paying attention and observing the attitudes and behavior of employees towards their work. This study aims to determine the effect simultaneously or partially of the Work Environment and Communication variables on Work Enthusiasm. The population used in this study were 448 production employees at PT. Goenoeng Poetri Lestari. The method used in this research is descriptive research with a quantitative approach. The sample selection uses a random sample. The sample used is using a random sampling sample, namely 211 employees of the production division of PT. Goenoeng Poetri Lestari. Sources of data in this study are secondary data and primary data. The data analysis technique used is multiple linear regression with the help of SPSS 26. Based on the results of the study it is concluded that the Work Environment and Communication simultaneously have a significant effect on Work Morale. The work environment partially has a significant effect on work morale. Communication partially has a significant effect on morale.

Práctica de la comunicación asertiva en docentes de modalidad virtual

Assertiveness in developing communication skills has the peculiarity of awakening people's self-confidence and satisfaction in their lives, becoming an infallible weapon that will help them defend themselves in their interpersonal relationships. The key to virtual teaching is based on communication. Teachers foster a participatory environment that offers students the necessary security to express their opinions. This research aimed to determine the relationship between assertive communication and virtual teaching. Employing a basic methodology with a quantitative and correlational approach, a 24-question survey was administered to 60 teachers from the Faculty of Social Sciences (FCSS) at the National University Federico Villarreal (UNFV), encompassing 3 Professional schools: Communication Sciences, Social Work and Sociology. The results revealed a moderate positive correlation (rs = 0.628) between the assertive communication and virtual teaching variables. In conclusion, assertive communication is crucial in virtual teaching-learning, as teachers must manage this type of communication when interacting with students, as these are the highest goal of the university. Therefore, the practice of assertive communication allows teachers to understand and comprehend the different profiles and contexts of their students.

Implementation of Specific Nutrition Interventions to Prevent Stunting in Pregnant Women in the Oesapa Community Health Center Area East Nusa Tenggara

Policies related to stunting prevention have been in place since 2013. However, the prevalence of stunting in East Nusa Tenggara Province is still the highest in Indonesia from 2013 to 2022. One of the areas in the province where the prevalence decreased from 2021 to 2022 is Kupang City. Oesapa Community Health Centre was appointed by the Indonesian Ministry of Health as a pilot health centre representing Kupang City. The purpose of this study is to describe the implementation of specific nutritional interventions for handling stunting based on the variables of communication, bureaucratic structure, resources, and disposition in the target group of pregnant women which will be associated with the target achievement of specific nutritional interventions based on Presidential Regulation No 72 of 2021. The research used qualitative methods with triangulation of informants totalling 5 people, data triangulation, and triangulation of methods, namely in-depth interviews and observations. The results showed that interventions in the form of providing additional food to pregnant women with chronic energy deficiency conditions and pregnant women who consume blood supplement tablets at least 90 tablets during pregnancy have successfully reached the target. Other Community Health Centres can make the Oesapa Community Health Centre a barometer in providing health services, especially in specific nutrition interventions aimed at target groups of pregnant women so that they work together in accelerating the reduction in stunting prevalence.

Pengaruh Kompetensi, Kompensasi dan Komunikasi terhadap Kinerja Pegawai pada Dinas Kebudayaan dan Pariwisata Provinsi Sumatera Utara

Human resources are critical to a company's success as they impact objectives. Developing this activity demands management. Developing these activities demands management. Companies help related groups develop in various ways. Agency performance is largely influenced by employees. This study aims to examine how competence, compensation, and communication affect employee performance at the Office of Culture and Tourism of North Sumatra Province. This primary data analysis uses employee performance as the independent variable and competence, compensation, and communication as the dependent variable. This research involved employees of the Culture and Tourism Office of North Sumatra Province. Quantitative associative research was used. A saturated sample of 125 respondents was used in this study. This study collected data with a questionnaire. This study uses SPSS to conduct data quality tests (Validity and Reliability), classical assumption tests, and hypothesis testing (Test f, Test t, Test Coefficient of Determination).The results of this study indicate that the competency variable has a significant effect on employee performance with the results obtained from the tcount value of t table 2. 536> t table 1,984 with a significance level of 0.000 <0.05, the compensation variable has a significant effect on employee performance with the results obtained by the tcount value of 10,428> t table 1,984 with a significance value of 0.000 <0.05, the communication variable has a significant effect on employee performance with the results obtained by the tcount value of 1,990> t table 1,984 with a significance value of 0.000 <0.05.

Hubungan Komunikasi, Motivasi Kerja Dan Etos Kerja Guru dengan Kinerja Guru Sekolah Dasar Negeri di kecamatan Tambang Ulang Kabupaten Tanah Laut

This research aims to analyze the relationship between Communication, work motivation, and work ethic on the performance of state elementary school teachers in Tambang Lagi District, Tanah Laut Regency. This research is correlational research with descriptive-quantitative methods. The research population consisted of 138 public elementary school teachers in Tambang Re District, Tanah Laut Regency, with a sample size of 103 respondents who were taken using random sampling techniques. Data collection uses questionnaire instruments, and data analysis uses descriptive analysis, classical assumption tests, multiple linear regression analysis, and path analysis. The results of the research show that there is a relationship between Communication on teacher performance 0.658, work motivation on teacher performance 0.547, work ethic on teacher performance 0.879, Communication on work ethic 0.292, (5) work motivation on work ethic 0.484, Communication through work ethic on teacher performance is 0.257, work motivation through work ethic on teacher performance is 0.425. The coefficient of determination test results show that the R Square value of the job satisfaction variable is 0.886. In conclusion, the variables of Communication, work motivation, and work ethic influence teacher performance, while communication and work motivation influence teacher performance. Keywords: Communication, Teacher ¸Work Motivation, Work Ethic

The Influence of Work Communication and Work Discipline on Employee Performance at PT. Asahi Denso

Work communication is the main door for the flow of all ideas, ideas, problems and can even lead to innovation in work efficiency. Then work discipline is an important element in the world of work to maintain stability or a conducive work atmosphere. These two variables certainly have a role in maintaining employee performance in the company. This research method uses quantitative survey research with variables of work communication, work discipline and employee performance. The research location is at PT Asahi Denso Indonesia. Data analysis uses regression testing on variables. The results of research on work communication and work discipline have a significant simultaneous effect on employee performance. Furthermore, work communication has no effect on employee performance, while work discipline actually has a big effect on employee performance.

Dampak Komunikasi, Motivasi, dan Budaya Organisasi terhadap Kinerja Karyawan PT. Indomultibox Sidoarjo

In a company, it is necessary to have human resources that have the potential to support the achievement of company goals. This quantitative research was conducted to identify the impact of communication, motivation, and organisational culture variables on employee performance of PT Indomultibox Sidoarjo. The non-probability sampling technique selected 49 workers as samples in this study. The instrument used is a questionnaire using a Likert scale that satisfies the validity and reliability criteria. To answer the research hypothesis, the data were analysed using SPSS. The results of this study indicate that communication does not have a significant impact on the performance of employees of PT Indomultibox Sidoarjo. While motivation and company ethos have a strong influence on the performance of employees of PT Indomultibox Sidoarjo.

Navigating The Cloud: Enhancing Human-Robot Collaboration In Industry 4.0 Through Digital Twins And Cloud-Based Systems

Industry 4.0 Is Geared Towards Establishing Sophisticated Industrial Ecosystems That Necessitate Secure And Efficient Collaboration Between Humans And Robots, Termed Human-Robot Collaboration (HRC). Within This Framework, HRC Leverages Cutting-Edge Collision Avoidance Technology Capable Of Detecting Objects And Foreseeing Possible Collisions, Thereby Calculating Alternative Pathways To Avert Any Direct Contact. Furthermore, The Concept Of Digital Twins Emerges As An Innovative Solution, Offering A Platform To Simultaneously Evaluate The Consequences Of Various Control Strategies Within A Digitally Simulated Environment. While Cloud Computing Infrastructure Can Furnish The Requisite Computational Prowess, It May Simultaneously Introduce Challenges Such As Increased Latency And Variability In Communication, Known As Jitter, Which Could Potentially Hinder System Performance. Cloud Technologies Are Renowned For Their Inventive Approaches To Ease The Workload For Software Developers And System Operators, Raising Questions About Their Integration With Digital Twin Methodologies And The Resilience Of Robotic Systems Against The Potential Delays Incurred From Cloud-Based Services. This Research Endeavors To Navigate These Complexities By Integrating A Blend Of Both Public And Private Cloud Services, Which Are Distinguished By Their Unique Parallel Processing Capabilities. This Study's Contributions Are Threefold. Firstly, It Introduces A Novel Method Designed To Gauge The Efficacy Of Diverse Strategies By Focusing On Their Associated Latency Impacts. Secondly, It Delineates A Tangible Application Of HRC, Illuminating Its Practical Benefits And Real-World Applicability. Lastly, It Defines A Crucial Performance Metric Intended To Assess The Efficiency Of These Systems Thoroughly. By Delving Into These Aspects, The Research Aims To Conduct A Comprehensive Analysis Of The Strengths And Weaknesses Inherent In Various Technological Methodologies And Their Consequential Effects On The Performance Of HRC Systems Within The Ambit Of Industry 4.0. Through This Detailed Examination, The Study Seeks To Provide Valuable Insights Into Optimizing Human-Robot Collaboration In Industrial Settings, Ensuring Both Security And Efficiency Are Upheld

The impact of social cohesion and risk communication on excess mortality due to COVID-19 in 213 countries: a retrospective analysis

BackgroundTools for assessing a country’s capacity in the face of public health emergencies must be reviewed, as they were not predictive of the COVID-19 pandemic. Social cohesion and risk communication, which are related to trust in government and trust in others, may have influenced adherence to government measures and mortality rates due to COVID-19.ObjectiveTo analyse the association between indicators of social cohesion and risk communication and COVID-19 outcomes in 213 countries.ResultsSocial cohesion and risk communication, in their dimensions (public trust in politicians, trust in others, social safety nets, and equal distribution of resources index), were associated with lower excess mortality due to COVID-19. The number of COVID-19-related disorder events and government transparency were associated with higher excess mortality due to COVID-19. The lower the percentage of unemployed people, the higher the excess mortality due to COVID-19. Most of the social cohesion and risk communication variables were associated with better vaccination indicators, except for social capital and engaged society, which had no statistically significant association. The greater the gender equality, the better the vaccination indicators, such as the number of people who received all doses.ConclusionPublic trust in politicians, trust in others, equal distribution of resources and government that cares about the most vulnerable, starting with the implementation of programs, such as cash transfers and combating food insecurity, were factors that reduced the excess mortality due to COVID-19. Countries, especially those with limited resources and marked by social, economic, and health inequalities, must invest in strengthening social cohesion and risk communication, which are robust strategies to better cope with future pandemics.

Pengaruh Program Kesejahteraan Dan Komunikasi Organisasi Terhadap Semangat Kerja Karyawan

The company will retain employees who have high work morale. This is because employees who have work enthusiasm will contribute and be actively involved in the company's progress. Welfare programs and organizational communication are thought to be factors that have an influence on work morale. This research aims to analyze the influence of welfare programs and organizational communication on employee morale (study at PT. Permata Hijau Sawit Medan). The influence of the welfare program and organizational communication will be analyzed partially and simultaneously on employee morale. The form of research used for this research is quantitative with an associative approach. Sampling was carried out using a saturated sampling technique and used 40 respondents as samples. The results of the research conducted show that the welfare program variables (X1) and organizational communication (X2) have a significant effect on employee morale. The welfare program and organizational communication variables simultaneously influence employee morale (Y) with an R value of 0.955. Through the adjusted R square value, it is known that the welfare program and organizational communication variables contribute 91.2% to employee morale while 8.8% is influenced by the variables other.

Pengaruh Komunikasi dan Motivasi terhadap Kinerja Pegawai Pada UPT. Samsat Medan Selatan

The study is titled The Influence of Communication and Motivation on Employee Performance at UPT. Samsat Medan Sekatan. The formulation of the problem in this study is how the influence of commuication and motivation on the work of employees of UPT. Samsat Medan Selatan. This study aims to find out how Communication and Motivation Affect UPT. Samsat Medan Selatan. This study aims to determine the influence of communication and motivation on Employee Performance at UPT. Samsat Medan Selatan. The data analysis techniques in this study are descriptive analysis and multiple linear regression analysis. The sample in the study consisted of 59 employees. The analytical technique used is the quantitative method. The results of this study showed that communication variables had a positive and significant effect on the performance employees of UPT. Samsat Medan Selatan. Motivation variables have a positive and significant effect on the performance employees of UPT. Samsat Medan Selatan. Communication and Motivation variables have a positive and significant effect on the performance emplouees of UPT. Samsat Medan Selatan

Implementasi Kebijakan Kawasan Tanpa Rokok (KTR) di Fakultas Ilmu Keolahragaan dan Kesehatan Universitas Negeri Makassar

The implementation of the No Smoking Area is important in the campus environment because the campus is one of the places that should implement the No Smoking Area. In addition, the campus is a place of learning, where people in it are not only people who smoke, but there are also many passive smokers. Student smoking behavior that is carried out every day inside and outside the lecture hall causes the prevalence of cigarette smoke in the campus environment. With several reasons, there are many male students who smoke. This study aims to determine the implementation of the KTR policy by academics within the scope of the Faculty of Sport and Health Sciences, Makassar State University. This research uses a qualitative study design with data collection methods in this study, namely interviews and participatory observation. The results of this study, namely the implementation of academics regarding communication, resources, bureaucratic structure, and disposition towards KTR policies in the FIKK UNM environment become an obstacle to the enforcement of policy compliance. The conclusion of the results of interviews with observations of research variables in the campus environment is not in line in its implementation. It is recommended to the Faculty of Sport and Health Sciences UNM to increase compliance with KTR policies in the campus environment by increasing communication variables, disposition, resources and bureaucratic structures so that it will reduce the prevalence of smoking rates in the campus environment.

Transforming the Judiciary: Unveiling the Influence of Interpersonal Communication on Indonesia's Court System

Public service in government institutions, particularly in one of court in Indonesia, has become the primary focus in addressing negative stigma and public complaints related to service performance and efficiency. During the pandemic, technology integration emerged as a solution, with the execution of the comprehensive One-Stop Integrated Service Program (PTSP) and drive-thru services at one of the courts in Indonesia. This research aims to measure the influence of interpersonal communication between officers and lawyers on service quality in PTSP and drive-thru services, as well as to identify the role of technology in these processes. The research methodology employs multiple regression analysis to comprehend the cause-and-effect relationship between interpersonal communication variables and service quality. Focusing on openness, empathy, supportive attitude, positive attitude, and equality, this study also considers the impact of organizational culture and the role of lawyers as key stakeholders. The expected results aim to provide recommendations for enhancing public services at one of the courts in Indonesia, including technology development, staff training, and organizational culture changes. The research hypothesis states that interpersonal communication significantly influences service quality at the court. The findings of this research are intended to contribute to a deeper understanding of the dynamics of public service in government institutions.

Pengaruh Komunikasi, Dukungan Organisasi, dan Lingkungan Kerja Fisik Terhadap Kepuasan Kerja Karyawan di PT. Aryana Sinar Abadi

Lack of communication problems between employees and superiors causes conflict at work, besides that there is an error in communication between each section or department, seen from the results of work that are not as expected by superiors or other departments because there is no clear direction given to employees the. Through communication too, someone can convey everything related to his work. The existence of good communication between employees and company leaders is very important to be able to see the level of satisfaction. The purpose of this research is to find out and explain the influence partially and simultaneously between employees and superiors to increase job satisfaction. This type of research approach is quantitative, with a population of 30 employees using saturated sampling as a sample determination model. Data analysis techniques were carried out using descriptive analysis and inferential statistics through validity, reliability, classical assumption tests, multiple linear regression tests, t tests and F tests. The results of this research showed that 1) partially the communication variable partially has a positive and significant effect on employee job satisfaction. 2) The organizational support variable partially has a positive and significant effect on employee job satisfaction. 3) The physical work environment variable has a positive and significant effect on employee job satisfaction. 4) Simultaneously the variables of communication, organizational support, and the physical work environment jointly influence the variable of job satisfaction.

Implementation of Vaccination Policy for Controlling Foot and Mouth Disease in Livestock in the Fisheries and Service Office

This research is motivated by the problem of effectiveness, efficiency and distribution of vaccines for Foot and Mouth Disease (FMD) in livestock in Bogor Regency. The purpose of this study is to analyze how the implementation of vaccination policies on livestock in Bogor Regency and what factors support and do not support the implementation of FMD vaccination. This research uses a qualitative descriptive research method using the model developed by George C. Edward III that policy implementation is influenced by 4 factors. Edward III that policy implementation is influenced by 4 (four) variables, namely communication, resources, disposition, and bureaucratic structure. The results showed that the implementation of FMD vaccination policy in Bogor District has been running well and successful in tackling FMD in livestock. The results include decreased FMD cases, improved livestock health and productivity. Communication, disposition, and bureaucratic structure variables are supporting factors for the successful implementation of FMD vaccination policy. Meanwhile, the resource dimension is a factor that does not support the implementation of FMD vaccination. This can be seen from the lack of staff (vaccination officers), inadequate vaccine storage (cool boxes), and lack of budget. Collaborative efforts with third parties (non-governmental organizations, private sector, universities) in terms of providing supporting facilities to ensure vaccine storage facilities meet the required standards and meet the availability of trained human resources.

Pengaruh Content Marketing dan Online Customer Review pada Media Instagram terhadap Keputusan Pembelian di Krav.ery

Krav.ery is a custom cake business that was founded in June 2020, during the Covid-19 pandemic. Krav.ery uses Instagram social media in marketing their products and services, by uploading interesting and consistent content. The increased use of Instagram as a marketing medium can also be seen from the creativity of businesses in producing interesting content that is relevant to the pandemic situation. Because of that, many do s of Krav.ery's products and services through the content they upload. This has made Krav.ery experience an increase in sales during the pandemic until now, because the Content Marketing and s found on Krav.ery have increased customer purchasing decisions.Theories used to support this research are content marketing theory, online customer review theory, and purchasing decision theory. In this study, content marketing and online customer review as independent variables and purchasing decisions as the dependent variable. The objects of this research are content marketing, online customer review, and purchasing decisions on purchasing decisions at Krav.ery. The data collection technique used in this study is a communication technique by distributing questionnaires electronically via Google Forms to 105 respondents. The sampling technique used is a non-probability sampling technique with a judgment sampling approach. The procedure used for model testing and data processing is using the SBM SPSS Statistic 20 software. The results obtained from the data analysis test in this study indicate that variables X1 (content marketing) and X2 (s) affect variable Y (purchasing decisions), namely that there is a positive influence between content marketing and online customer review on consumer purchasing decisions at Krav.ery This is shown by the results of research on visual communication variables influencing purchase intention variables. The conclusion of this study is to test 105 respondents who have purchased and consumed products from Krav.ery, stating that there is a positive influence of content marketing and online customer review on Krav.ery on purchasing decisions at Krav.ery

Implementation of Mobile Samsat Services in Improving the Quality of Public Services in Bapenda Southeast Sulawesi Province

Mobile Samsat is an innovation launched by the Southeast Sulawesi Bapenda as a form of innovation in the field of public services with the aim of increasing regional revenues sourced from the re-registration of Motor Vehicle Tax (PKB). This research aims to determine the implementation of Mobile Samsat services in improving the quality of public services in Bapenda Southeast Sulawesi. The research method used is a descriptive research method with a qualitative approach. Data collection techniques use three methods, namely interviews, observation and documentation studies. The data sources in this research consist of two, namely primary data sources and secondary data sources. The data analysis technique uses three stages, namely data reduction, data presentation, and drawing conclusions. The research results show that the overall implementation of Mobile Samsat services is running effectively. Communication variables that show that implementation has been effective. The resources variable shows that resources in overall implementation have been maximized, although there must be additional staff resources. The attitude or disposition variable of the implementer has shown a good attitude. The bureaucratic structure variable also shows the existence of Standard Operating Procedures (SOP) in the implementation of services.

Inovasi Model Kebijakan dalam Meningkatkan Kualitas Layanan Kemahasiswaan: Suatu Tinjauan Literatur

This article or writing aims to discuss or find out about a problem that arises in the literature review of thirty journals related to the quality of student services so that later a policy model or framework can be provided to answer existing problems. The problems found in the literature review are focused on public services or student services. To approach this problem, Edward's theory is used as a reference, which consists of four variables, namely those related to communication, resources, disposition, and bureaucratic structure variables. Then the data is taken or collected through literature study or analysis of the thirty journals and then analyzed qualitatively. This study concludes that the Student Service Policy Model Innovation produces a model consisting of five alternative policy concepts or a mixture of public service models and public policy implementation models, namely Improving Financial Management, Development of Infrastructure and Digital Services, Improvement of Administrative Services, Improvement of Assurance and Empathy Aspects and Optimization of Library Services.