The influence of the insulator of a cylindrical Langmuir probe on the results of the plasma potential, electric field, electron energy distributions and their concentration measurements in a discharge in helium at a pressure of 3 mbar maintained by a hollow cathode was studied. The measurements were carried out using moving probes with spatial resolution along the cathode-anode axis. Two probes with the same geometry of the conductive part and different diameters of the insulators were used. It was determined that the effect of the insulator is different for different plasma parameters. An increase in its diameter leads to a decrease in the measured value of plasma potential and to an increase in the electron concentration and the average electron energy. The degree of this influence is different in various regions of inhomogeneous plasma and correlates with the local values of the average electron energy. Under experimental conditions, the differences are maximum near the cathode, weaken as the electron energy decreases with distance from it, and are negligible at average energies less than 1.5 eV.