User Involvement Research Articles

Reporting of patient involvement: a mixed-methods analysis of current practice in health research publications using a targeted search strategy

ObjectivesTo evaluate the extent and quality of patient involvement reporting in examples of current practice in health research.DesignMixed-methods study. We used a targeted search strategy across three cohorts to identify...

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The design of healthcare structures is a complex and constantly evolving issue due to the need for addressing various interrelated functions. Today, user involvement in the design phase is considered to be one of the main pillars of successful design. However, in healthcare structures, efforts toward this end are often hampered by the need for identifying the various requirements of multiple user groups and for setting priorities between different requirements of these groups. Recently, the effects of physical environmental conditions on user satisfaction have become more important in health building designs. Along with the rise of user satisfaction in design, the concept called 'evidence-based design' is increasingly attracting the attention of researchers and has become the theoretical concept of the healing physical environment in design. The aim of this study is to determine the gaps and areas needed to improve the effects of the physical environment on the user in terms of evidence-based design strategies. In this context, scientific studies on the design of health buildings between 2012 and 2021 were systematically reviewed and analyzed according to the evidence-based pyramid method with kohen kappa analysis within the scope of evidence-based design criteria. A total of 1641 articles were identified for the scope of the study. Among these a total of 48 scientific studies were analyzed fitted to the criteria of the study. The impacts of physical environment on users are evaluated on two main types of user groups: (1) patients and relatives and (2) healthcare workers. The results reveal that evidence design principles are mostly evaluate in terms of patients and there are gaps in evidence-based design literature for healthcare personnel and more studies should be undertaken by multidisciplinary teams for the development of design strategies.

Service usersinvolvement (SUI) in the area of mental health

The authors present the key aspects of establishing cooperation with people experiencing a mental health crisis, referred to in the literature as service users involvement (SUI); not only drawing attention to the theoretical context of the SUI approach, but also illustrating it with a practice developed in Gdynia social welfare, which is unique on a national scale. The aim of the study, which combines theoretical reflection and a description of a case study of the activity of the local community, is to draw attention to the participatory approach important for the identity of social workers, referred to as service users involvement (SUI). The source of the generalizations presented in the article is the authors' systematic reflection on mental health care-oriented practice.

Factors Affecting Accounting Information System Performance

The objective of this study is to examine and find empirical evidence of factors that impacts Accounting Information System (AIS) performance among others user involvement in AIS development, technical capability of AIS personnel, size of organization, management support, formalization of AIS development, and user training and education program. The population used in this study are organizations listed in North Minahasa Regional Work Units in the year 2020. By means of purposive sampling method, this research had gathered primary data in the form of questionnaires from 60 respondents from 22 governmental organizations. The result from linear regression testing showed that only management support and formalization of AIS development had significant positive impacts on AIS performance. On the other hand, user involvement in system development, individual technical skills, size of organization, and user training and education were found to have no significant impacts on AIS performance.

Causes and Behavioral Evolution of Negative Electronic Word-of-Mouth Communication: Considering the Mediating Role of User Involvement and the Moderating Role of User Self-Construal

The purpose of this study is to develop a framework to examine the intrinsic driving paths of negative electronic word-of-word. In this paper, the “contextual” factor—user involvement, and the “individual” factor—user self-construal were selected to consider their influence on the model path. Data were collected using online questionnaires; then, the model and hypotheses were tested using structured equation model (SEM) software. The research results showed that, firstly, negative online shopping experiences positively influence eWOM motivations, and user involvement partially mediated the relationship between negative product quality, negative online shopping platform environments and negative eWOM motivations; secondly, there was a significant correlation between negative eWOM motivations and eWOM behavior, and the personality traits of the communicators themselves influenced the path of “negative eWOM motivation-negative eWOM behavior”. In addition, the user’s self-construal has a significant moderating effect on the “eWOM motivation–immediate eWOM behavior” path under immediate eWOM behavior.

The Media and the Development of Interpersonal Communication Competences Using the Example of "Pokemon Go!" Game and Its Possibilities

This text focuses on an attempt to indicate which communication competences can be developed thanks to the user's involvement in conducting games as part of the "Pokemon Go!" mobile application and what actions taken by the users have the greatest impact on the development of the interpersonal communication. This was done by analysing the possibilities offered by the game, and the results were supplemented by the qualitative data collected through mini focus group interviews (mini-FGI). The participants of the study were asked, among others, about how they communicate with other players, what form of communication with other players they care more about - online or in the real world, what communication skills they gain while playing "Pokemon Go!". The opinion of the users is of great importance because it can be the basis for starting research on the development of communication competences through mobile games using AR technology. On the basis of the results obtained, firstly, the areas with communication potential were identified, and secondly, the areas of interpersonal communication noted and described in qualitative terms by the players were detailed.

Motivasi Pengguna dalam Menggunakan Media Sosial dan Keterlibatan dengan Iklan Media Sosial

In the marketing field, social media advertising has become powerful medium to market products and services. The purpose of this study is to analyze the connection that exists between user motivation and the engagement of social media advertisements. In addition to that, the purpose of this study is to determine which kinds of social media have the highest levels of user involvement. A cross-sectional design with a self-administered questionnaire is used for the research methodology. The Chi-square test developed by Pearson is used as the correlation test for the investigation. Non-random sampling is used for the selection of the population, with a minimum sample size of thirty master's students from Uppsala University serving as the selection criteria. According to the findings, there is no connection between user motivation with their engagement in the online advertising. In addition, when it comes to online advertising, Facebook and Instagram are the two platforms that have the highest level of user engagement. The findings also suggest that there is a significant positive relationship between the most used channels and user engagement to online advertising.

How does involvement build loyalty towards music-streaming platforms? A multi-analytical SEM-ANN technique

PurposeGiven the acute competition between music-streaming platforms (MSPs), the purpose of this study is to identify the relational motivators of brand loyalty towards the MSP in terms of user-brand involvement, brand trust, brand engagement, brand recommendation and brand loyalty.Design/methodology/approachCross-sectional quantitative data, gathered from a total of 340 eligible respondents via an online questionnaire survey, were empirically analysed and validated using a hybrid predictive-analytics structural equation modelling (SEM) and Artificial Neural Network (ANN) method.FindingsThe results of this study demonstrate that user-brand involvement promotes brand loyalty toward a MSP by fostering brand engagement, brand trust and positive word-of-mouth. SEM and ANN data comparison reveals good consistency.Research limitations/implicationsThe generalizability of the research outcomes may be constrained, as this study only considers the data from a single country (i.e. Malaysia) and one music streaming platform (i.e. Spotify). This study highlighted the relevance of user-brand involvement and non-core supporting services in the cultivation of brand loyalty, particularly their salient roles in promoting favourable attitudes and behaviours towards platform brands.Practical implicationsThe insights produced can aid MSPs in devising better user retention strategies that can be used to maintain their competitive edge over time. The findings of this study made it abundantly evident that practitioners should facilitate more user-brand cooperative activities to encourage user-brand involvement and, ultimately, foster brand loyalty.Originality/valueThis study has addressed a major research gap by examining the relational roots of brand loyalty, which transcend the typical focus on transactional factors and technical lock-in. This study pioneered the investigation of brand involvement with user involvement.

Representative Participation in a Large-Scale Health IT Project

User involvement is widely recognized as best practice in the development of information technology (IT) systems. In large-scale IT projects, the involvement of users and other stakeholder groups is typically in the form of representatives, as opposed to the direct (in-person) participation characteristic for smaller projects. The potential new sharing of power that representative participation entails vis-à-vis direct stakeholder involvement, and the implications of such a shift, are an important discussion in the context of participatory design. This paper extends and adds to previous work on this subject. Drawing on stakeholder interviews conducted as part of a case study of an electronic health record implementation project in Norway, this paper seeks to describe and analyze problems that can arise with representative participation in a large-scale project. Our focus is on an observed decline of interaction between health professionals participating actively in the project and their advisory units consisting of colleagues without a formal project role. The paper describes how the project’s structural arrangements might explain this decline. The paper also describes how the participating health professionals’ involvement of the advisory units at regular intervals early in the project (broad involvement) was replaced by more ad hoc and competence-oriented approaches (narrow involvement). We further use the organizational structure of democracies as the basis for two analogies, (I) participants-as-political-representatives and (II) participants-as-technocrats. The observed decline in interaction between the participating health professionals and their advisory units can be seen as a transition in role from user representative to technocrat. Generalizing from the case, we suggest that (1) a project’s structure strongly affects the possibilities of participating users to consult other users (e.g., non-participating colleagues) about issues concerning the design solution, (2) a project’s structure conditions the role of participating users and who, or what, they represent, and (3) representative participation requires rethinking a project’s structure.

USER INVOLVEMENT IN INFORMATION SYSTEM QUALITY

system is the effectiveness of a user to understand the information system and implement the use of technology. One of the factors that can affect the quality of accounting information systems is user involvement, which will be the independent variable in this study. The purpose of this study was to examine and analyze the effect of user involvement on the quality of information systems in SMEs in Indonesia. The primary data used in this study was obtained by distributing questionnaires to 78 SMEs who participated in filling out the questionnaire. In this study, the data were analyzed using the structural equation model-PLS. The results showed that user involvement has a significant effect on the quality of information systems.

Evaluating quality improvement at scale: A pilot study on routine reporting for executive board governance in a UK National Health Service organisation

BackgroundQuality improvement (QI) in healthcare is a cultural transformation process. We explored how routine reporting could be developed to aid visibility of the process for QI governance. MethodA retrospective evaluation of QI projects in a large healthcare organisation was conducted. We used an online survey so that the data accrual process resembled routine reporting to help identify implementation challenges. A purposive sample of QI projects was targeted to maximise contrast between projects that were or were not successful as determined by the resident QI team. To hone strategic focus in what should be reported, we also compared factors that might affect project outcomes. ResultsOut of 52 QI projects, 10 led to a change in routine practice (‘adoption’). Details of project outcomes were limited. Project team outcomes, indicative of capacity building, were not systematically documented. Service user involvement, quality of measurement plan, fidelity of plan-do-study-act (PDSA) cycles had a major impact on adoption. ConclusionDesigning a routine reporting framework requires an iterative process to navigate data accrual demands. A retrospective evaluation, as in this study, can yield empirical insights to support development of QI governance, thereby honing the implementation science of QI in a healthcare organisation.

Designing, Making, and Validating Accessible Products and Services

Participatory accessibility, i.e., the involvement of users in the design, making, and validation of accessible products and services, has been encouraged under the premise that it would ultimately prove beneficial both in terms of usability and user satisfaction. This article examines the role of users and Disabled People Organisations (DPOs) in the design and validation of access services by providing the results of four in-depth interviews with representatives of non-profit organisations active in Catalonia. The main topics covered in the interviews include users’ views on design, production, and validation processes, the training and professionalisation of user consultants and validators, and users’ input on standards. The results show that users are mainly involved in validation actions today. They are only rarely considered in early stages of the production chain. DPOs see the occasional exceptions to this trend as a positive indicator that processes may change in the near future. They demand the true integration of persons with disabilities in all the links in the production chain and, crucially, in management positions, as the only way to effectively cater for users’ needs. Lay summary It is commonly agreed that end users, including persons with disabilities, need to be involved in the creation of products or services that aim to be accessible. This is because nobody is more familiar with their specific needs than themselves. This article presents results of four interviews with representatives of non-profit organisations in Catalonia who actively work with persons with disabilities. To begin, we ask them to offer their definition of accessibility as end users. After that, we ask them to what extent they think users are involved in the design of new products and services, as well as on their role in validating such products and services once they are made available to the general public. They explain that the participation of persons with disabilities often comes too late, i.e., when products are already designed, and that there is still a big task to do in terms of truly integrating persons with disabilities in management positions, which they see as the way to improve the present situation.

Perceptions towards governance of billfish resource use: The lens of artisanal fishers in Kenya

Multiple fisher groups target billfish species, each with different motivations and experiences, which can influence the effectiveness and sustainability of governance approaches. However, limited studies underscore the perceptions of billfish resource users in defining and implementing governance in the Western Indian Ocean region. We conducted 211 semi-structured qualitative interviews between December 2020 and September 2021, to explore how artisanal fishers perceive the performance and sustainability of governance approaches in Kenya, with a focus on billfish. Our findings show that artisanal fishers have adequate knowledge of fishing laws and regulations, as well as governing institutions and their performance. Further, artisanal fishers had a positive attitude and support for fishing rules, managing institutions, and effectiveness of governance intervention. Specifically, the fishers rated Beach Management Units (BMUs) as highly effective in implementing fisheries rules, indicating the involvement of fishers in co-management of fisheries and tendency for governance success and sustainability. This highlights the need to strengthen and support BMUs as an effective governance tool in the co-management of fisheries. We draw attention to our first-time study of the contribution of artisanal billfish fishers to governance of shared fisheries resources. We show that involvement of resource users promotes a bottom-up approach to the co-management of billfish which compliments the current regional and national efforts that have largely focused on commercial fisheries. Our research adds to the scientific body of knowledge on the importance of perceptions in the formation of natural resource governance interventions at varying scales, especially for transboundary species in data-poor areas.

Improving the Procedure of Medical Examination for Drug Intoxication in the System of Prevention of Drug Trafficking: Russian and Foreign Experience

The article analyzes the statistical data of illegal drug consumption and drug-related crime in the Russian Federation, the CIS countries, the UK, the USA, the People's Republic of China, and the Republic of India. There are two approaches to organizing the registration and assessment of the number of drug users in the states under consideration. The differences lie in the specific features of national legal models of medical examination for the state of drug intoxication. In the Russian Federation, the CIS countries, and the People's Republic of China, a medical examination for drug intoxication is used by the police officers as a measure of administrative coercion in an extrajudicial procedure. In addition to ensuring road safety and protecting public order, a medical examination for drug intoxication also helps to reveal and identify drug users and people with drug addiction for their further treatment, rehabilitation, and preventive work. The extrajudicial procedure and the simplicity of medical examination for drug intoxication allow the police to ensure a high frequency of its use. A systematic record of people who use illegal drugs is carried out. In the US, UK, and India, illegal actions while under the influence of drugs in public places and driving while intoxicated are punishable, whereas the facts of drug use, in the absence of immediate public danger, remain outside the attention of the police. As a judicial procedure needed for authorizing a medical examination for drug intoxication, such an examination is used less frequently. Studies of the extent of drug abuse in these countries are based on the citizen survey methods. The authors question the validity of using the same methods of assessing the level of drug addiction of the general population and the involvement of drug users in criminal activities for countries with different models of medical examination for drug intoxication. In order to assess the drug situation in the Russian Federation, it is proposed that measures should be taken to improve the methods for recording cases of drug consumption that were identified in the process of medical examination, as well as for registering persons who are under regular medical monitoring in drug treatment institutions. This would make it possible to use the information of drug consumption established in the process of medical examination as the main assessment tool, and the indirect methods (questionnaires, expert assessments) as the auxiliary one.

A Rapid Review of the Factors That Influence Service User Involvement in Interprofessional Education, Practice, and Research.

Service user involvement in interprofessional education and collaborative practice remains limited despite the increasing push for this by governments and grant funding bodies. This rapid review investigated service user involvement in interprofessional education, practice, and research to determine factors that enable or hinder such involvement. Following the Cochrane and the World Health Organization's rapid review guidelines, a targeted search was undertaken in four databases. Subsequent to the screening processes, included papers were critically appraised, and extracted data were synthesized narratively. Sixteen studies met inclusion criteria. Most studies were related to interprofessional collaborative practice, as opposed to education and research. Service user involvement was more in the form of consultation and collaboration, as opposed to consumer-led partnerships. Enablers and barriers to service user involvement in IPECP were identified. Enablers included structure, the valuing of different perspectives, and relationships. Barriers included time and resources, undesirable characteristics, and relationships. This rapid review has added evidence to a swiftly expanding field, providing timely guidance. Healthcare workers can benefit from targeted training. Policy makers, healthcare organizations, and governments can investigate strategies to mitigate the time and resource challenges that impede service user involvement in IPECP.

Augmented Reality-Based Learning Media to Increase Islamic Financial Literacy

Learning Islamic financial literacy from an early age is essential so that it accumulates into adulthood. The application of Islamic financial literacy learning needs to be supported by learning media on the preferences of students' learning styles. The purpose of the research is to analyse augmented reality's effectiveness in increasing Islamic financial literacy for elementary school students. This experimental research tests the effectiveness of augmented reality-based learning media in increasing Islamic financial literacy and analyses students' experiences using the media. The method was quasi-experimental, using 2 groups, namely the experimental group and the control group, with a total sample of 30. Data collection techniques used were test instruments and questionnaires. The data analysis used is the paired sample test and gain value analysis. The results of the paired sample test showed that in the experimental group, there was a significant difference in the pretest and posttest values. Analysis of the gain value in the experimental group was 0.7 (Medium), while in the control class, it was only 0.09 (Low). Students responded well to the user experience of augmented reality media, and the majority (73%) stated that AR was easy to use and understand, had clarity, accommodated user involvement, and had an interest in reusing the media.

Mitigating knowledge imbalance in AI-advised decision-making through collaborative user involvement

Integrating artificial intelligence (AI) systems into decision-making tasks attempts to assist people by augmenting or complementing their abilities and ultimately improve task performance. However, when considering recommendations from modern “black box” intelligent systems, users are confronted with the decision of accepting or overriding AI’s recommendations. These decisions are even more challenging to make when there exists a significant knowledge imbalance between the users and the AI system—namely, when people lack necessary task knowledge and are therefore unable to accurately complete the task on their own. In this work, we aim to understand people’s behavior in AI-assisted decision-making tasks when faced with the challenge of knowledge imbalance and explore whether involving users in an AI’s prediction generation process makes them more willing to follow the AI’s recommendations and enhances their perception of collaboration. Our empirical study reveals that the involvement of users in generating AI recommendations during a task with notable knowledge imbalance causes them to be more willing to agree with the AI’s suggestions and to perceive the AI agent and their collaboration as a team more positively.

Exploring the architectural design process assisted in conventional design studio: a systematic literature review

The architectural design process is a unique process that has its inherent phases with specific activities within. Exploring and identifying the real design process which occurs within the conventional design studio is the key focus of this study. This study was carried out by adopting systematic literature review methodology. The most relevant articles for the review were identified by applying an inclusion and exclusion criteria based on a rubric developed to find answers to the research questions developed. For the literature review, 50 articles were selected by eliminating the non-related and non-suitable articles based on the rubric developed. The data was analysed by the content analysis based on the Grounded Theory. Grounded Theory was applied to generate a theory based on the data or findings. The results have given data to draw a Design Process model which is specific for architectural design studio practice. It is evident that the lack of integrating the intended user in the design process has impacted the solutions. Furthermore, many scholars have discussed the architectural design process, but there is a significant gap in discussing the involvement of users and context during the design process.

Exploring facilitators of the implementation of electronic health records in Saudi Arabia

IntroductionThe introduction of information technology was one of the key priorities for policy-makers in health care organisations over the last two decades due to the potential benefits of this technology to improve health care services and quality. However, approximately 50% of those projects failed to achieve their intended aims. This was a result of several factors, including the cost of these projects. The Saudi Ministry of Health (MoH) planned to implement an electronic health record system (EHRS) in approximately 2100 primary health care centres nationwide. It was acknowledged that this project may face hurdles, which might result in the failure of the project if implementation facilitators were not first determined. According to the Saudi MoH, previous electronic health record system implementation in primary health care centres failed as a consequence of several barriers, such as poor infrastructure, lack of connectivity and lack of interoperability. However, the facilitators of successful electronic health record system implementation in Saudi primary health care centres are not understood.AimTo determine the facilitators that enhance the success of the implementation of an EHRS in public primary health care centres in SA.MethodA mixed methods approach was used with both qualitative and quantitative methods (qualitative using semistructured interviews and quantitative with a closed survey). The purpose of the utilisation of exploratory mixed methods was to identify a wide range of facilitators that may influence EHRS implementation. The data were obtained from two different perspectives, primary health care centre practitioners and project team members. A total of 351 practitioners from 21 primary health care centres participated in the online survey, and 14 key informants at the Saudi Ministry of Health who were directly involved in the electronic health record system implementation in the primary health care centres agreed to be interviewed face to face.ResultsThe findings from both studies revealed several facilitators. Among these facilitators, financial resources were found to be the most influential factor that assisted in overcoming some barriers, such as software selection. The size of the primary health care centres was the second facilitator of successful implementation, despite the scale of the project. Perceived usefulness was another facilitator identified in both the interviews and the survey. More than 90% of the participants thought that the electronic health record system was useful and could contribute to improving the quality of health care services. While a high level of satisfaction was expressed towards the electronic health record system’s usability and efficiency, low levels of satisfaction were recorded for organisational factors such as user involvement, training and support. Hence, system usability and efficiency were documented to be other facilitators of successful electronic health record system implementation in Saudi primary health care centres.ConclusionThe findings of the present study suggest that sufficient financial support is essential to enhance the success of electronic health record system implementation despite the scale of the project. Additionally, effective leadership and project management are core factors to overcome many obstacles and ensure the success of large-scale projects.

Responding to online complaints in webcare by public organizations: the impact on continuance intention and reputation

PurposeSince public sector organizations provide services to citizens but struggle with poor perceptions of their functioning, it is valuable to examine how their online responses to complaints on social media could impact their reputation. Yet, surprisingly little is known about effects of public organizations' webcare. Therefore, this study assesses the impact of the webcare's tone, response strategy and user's involvement on participants’ continuance intention and perceptions of reputation.Design/methodology/approachTwo experimental studies (Study 1: N = 424; Study 2: N = 203) with an interval of one week were carried out to assess the effects of singular and repeated exposure to webcare by a Dutch public transport organization on the participants' continuance intention and perceived organizational reputation. Study 1 examined the effects of the webcare's tone (corporate vs conversational human voice (CHV)) and response strategy (accommodative vs defensive); Study 2 contained tone of voice and user's involvement (observer vs complainer). The effects of repeated exposure to the webcare's tone were also examined.FindingsThe results indicate that perceptions of CHV in webcare contribute to webcare as reputation management tool, since it leads to immediate higher reputation scores that also remain stable after repeated exposure. Furthermore, people's continuance intention increased after repeated exposure to webcare responses that were perceived as CHV, thus a natural and engaging communication style, indicating this is an effective strategy for customer care as well. No substantial impact was found for response strategy and user's involvement in the complaint handling.Originality/valueThe novelty of this study is that the authors assess the effects of the webcare's tone combined with response strategy and user's involvement in a public sector context with a sector-specific conceptualization of reputation and continuance intention measured after singular and repeated exposure to webcare.