User Experience Design Research Articles

Desain UI/UX Rakabu Furniture Sebagai Media Promosi

Indonesia has large potential forestry resources. This potential creates higher competition in the furniture industry. One of the local furniture companies is Rakabu Furniture. This company produces furniture and processes wood, which has entered the international market. Besides, Rakabu Furniture only promotes products through exhibitions, so it has not been able to expand its market. The solution to this problem is creating a User Interface (UI) / User Experience (UX) design on the web as an effort to expand the market and design an ordering system that is easier and more efficient. Rakabu Furniture's UI/UX design emphasizes the company's image to produce an attractive design that is in line with the company's vision and mission. The design method used qualitative methods by collecting data and interviewing the informant from Rakabu Furniture. The results show that a UI/UX website design aims to understand the message from Rakabu Furniture as a promotional medium for new companies and is supported by several other media.Keywords: Design, User Interface (UI), User Experience (UX), Rakabu Furniture, PromotionalMedia.

Development of ancient Chinese inscription rubbings knowledge base in the context of cultural communication and art appreciation

PurposeTo promote the cultural communication and art appreciation of Inscriptions and calligraphy which are important cultural heritages in China, with a broad crowd base and educational appreciation value, by using digital humanities methods and technologies, the paper aims to discuss how to develop a new user-oriented knowledge base according to user needs for inscription rubbings research and appreciation.Design/methodology/approachThe paper investigates user needs and current problems on the basis of status quo and summation of extensive service experience; validates the rationality of requirements and user scenarios with user research methods including focus groups, interviews and behavior observations; then designs and develops the technical solution of data process, knowledge base construction and service platform through experimental research methods based on agile project management.FindingsThe paper proposes a new reading mode for browsing and appreciation inscription rubbing works, a diverse knowledge-integrated knowledge organizational structure, a systematic user experience and service guiding framework which can be widely applicable to the development of other cultural heritage knowledge bases. Apart from that, the paper puts forward intelligent service development goals for the future.Originality/valueThe paper proposes a new reading mode with the overall functions and user experience design and development for browsing and appreciation inscription rubbing works, a diverse knowledge-integrated knowledge organizational structure, a systematic user experience and service guiding framework which can be widely applicable to the development of other cultural heritage knowledge bases. Apart from that, the paper puts forward intelligent service development goals for the future.

The green Fintech paradox: understanding the dynamics of green brand positioning and user decision-making in the digital financial landscape

Purpose The ever-evolving landscape of financial technology (Fintech) has revolutionised payment methods and raised questions about what drives user behaviour in adopting these innovative solutions. This study, using narrative transportation theory as an underpinning theory, aims to investigate into the dynamics of green user behaviour in adopting Fintech payments. Design/methodology/approach This study used a deductive approach, and with data obtained from 635 respondents through the purposive sampling technique, partial least squares structural equation modelling was employed to yield significant insights. Findings The study found a positive association between green brand positioning and product differentiation. However, it unexpectedly didn't impact user attitudes towards Fintech payments. Green brand image and perceived performance positively influenced product differentiation. Perceived product differentiation fully mediated the association between green brand positioning and user attitudes. The study introduced fear of missing out's (FOMO) moderating role, enriching eco-conscious marketing insights and user behaviour understanding. Research limitations/implications This study reveals crucial implications for marketers, policymakers and user experience (UX) designers operating within the Fintech industry. It emphasises green brand positioning's impact on product differentiation, user attitudes and its mediating role. It advocates for sustainability integration, innovation, strategic messaging and user-centric improvements to optimise user perceptions and competitiveness in the evolving Fintech landscape. The study's cross-sectional design may limit the ability to establish causal relationships over time and overlook temporal changes in green Fintech adoption dynamics; thus, longitudinal studies are warranted to better understand the evolving nature of user attitudes and behaviours towards green Fintech payments. Originality/value This study adds novelty to the existing body of literature by introducing the dimension of innovation appeal to green brand positioning and employing narrative transportation theory in the Fintech realm. The findings also add novelty by highlighting the moderating impact of fear of missing out in predicting the association between green brand positioning and product differentiation in the realm of green Fintech and green use behaviour.

Assessment of User Experience (UX) Design Trends in Mobile Applications

Assessment of User Experience (UX) Design Trends in Mobile Applications

Towards a call for transformative practices in academia enhanced by generative AI

Abstract In the present paper, we explore the integration of Generative Artificial Intelligence (GenAI) into the teaching, learning and research practices within the Faculty of Instructional Technologies undergraduate programme at the Holon Institute of Technology (HIT), Israel. Our goal is to examine how GenAI has supported transitions in various courses across three study clusters: core topics related to learning and training, user experience and user interface design (UX/UI), and technological development. Through five case studies from these clusters, we demonstrate how the incorporation of GenAI has enhanced student practices as they conceptualise, design, and create technology-enhanced learning (TEL) tools, systems, and architectures designed to meet real-world needs. In this context, we demonstrate how GenAI integration influences the interrelationship among the three study clusters, thereby facilitating a cohesive approach essential for students developing their capstone projects, which require the integration of knowledge and skills from all courses. This paper situates these efforts within the intelligent-technological pedagogical content knowledge (TPACK) framework, illustrating GenAI’s role in TEL. We conclude with recommendations for researchers and practitioners considering the adoption of GenAI to enhance their capabilities in deploying next-generation TEL environments.

U-Shape Relationship of Design Innovation and User Experience

U-Shape Relationship of Design Innovation and User Experience

The Role Of Hedonic Motivation Mediating The Effect Of Augmented Reality Marketing On Buying Intention (Study of the Loreal Paris Brand in Indonesia on the Shopee Application)

This study examines the effect of augmented reality-based marketing on consumer purchase intention, with hedonic motivation acting as mediation. In the context of L'Oreal Paris cosmetic products sold on the Shopee platform. This study uses a sample of 110 respondents with 11 indicators to fill out a questionnaire to raise the relevance of augmented reality technology in enhancing a more immersive online shopping experience, namely the merging of the real and digital worlds and the personal world, which can significantly affect consumer purchase intentions. Through the use of the Virtual Try-On AR feature in Shopee, consumers can see the application of cosmetic products virtually on their faces, which not only enhances product information but also provides a fun and satisfying shopping experience. Data was collected from Shopee users in Denpasar, Bali, who have used this augmented reality feature and analyzed using a quantitative approach. The results showed that hedonic motivation plays an important role in mediating the relationship between augmented reality marketing and purchase intention, signifying that emotional satisfaction from the augmented reality experience increases the likelihood of purchase. This research provides valuable insights for digital marketing and e-commerce practitioners to optimize augmented reality strategies in increasing consumer purchase intention. By understanding the effects of augmented reality marketing through hedonic motivation, brands can more effectively design user experiences that are not only informative but also entertaining and emotionally satisfying, thereby increasing consumer purchase intentions.

Integration of Equity, Diversity, Inclusivity, and Indigeneity Principles into Usability Heuristic Evaluations.

Cognitive walkthrough is a form of usability testing that considers the perspective of the end users to identify issues related to user experience and web design. This project aims to enhance traditional heuristic evaluation methods with consideration of equity, diversity, inclusivity, and indigeneity (EDI-I) principles. The authors provide suggestions that align with modern informatics advancements, aiming for inclusive design systems and the elimination of systemic barriers.

Examining the Relationship Between Innovative Product Design, Cognitive Ergonomics, and the Effectiveness of Entity Design-system: Focusing on the Environment of Big Data-driven Interface

The evolution of design systems has undergone a transformative shift towards entity-based frameworks. These systems represent a paradigmatic departure from traditional design approaches by structuring design elements around modular, reusable components known as entities. This study examines the elements that affect entity-based design system effectiveness and its effects on computer-related sectors. The study examines how creative product design, cognitive ergonomics, and big data-driven interfaces affect system efficacy. The study also examines how information processing efficiency mediates and technology infrastructure moderates the relationship between design elements and system results. Data was collected from 254 Chinese design system specialists and practitioners using quantitative methods. Participants' design, technology, and system efficacy perceptions were assessed using a standardized questionnaire. AMOS was used for mediation and moderation analyses to evaluate study hypotheses and examine variable correlations. This study found strong correlations between design elements, technology capabilities, and entity-based design system efficacy. Innovative product design, cognitive ergonomics, and big data-driven interfaces had an impact on system results, both individually and together. Information processing efficiency was a key mediator, while technology infrastructure moderated system efficacy. This study adds to the literature by revealing the complex elements that affect entity-based design systems in computer-related sectors. The study improves our theoretical understanding of design systems by investigating the relationship between design factors, technology capabilities, and system results. It also offers practical advice for organizations looking to improve their design processes and user experiences.

The Technology Evolution and Future Trend of Smart Blackboard

As an important tool for educational digitization, the function of the smart blackboard has gradually evolved from a single teaching information-sharing tool to a smart system for knowledge expression, sharing and generation. Smart blackboard technology has been experienced from chalk + blackboard to projection equipment + blackboard, to interactive electronic whiteboard, and then to today's integrated touch, high-definition display and artificial intelligence technology. The evolution process of the smart blackboard is characterized by interactivity, effectiveness and intelligence. At present, the smart blackboard has become a collection of many advanced technologies. It is gradually integrated into modern technologies such as artificial intelligence, cloud computing, big data analysis and the Internet of Things, making remote collaboration and intelligent classroom management possible. It has become a smart system for big data collection, mining and analysis, evaluation and feedback, and teaching decision-making. Looking forward to the future, the smart blackboard will pay more attention to user experience design, provide an immersive learning experience through Augmented Reality and Virtual Reality technology, and optimize personalized teaching content in combination with machine learning, to lay a foundation for building an intelligent and personalized teaching environment.

Co‐creating an equality diversity and inclusion learning analytics dashboard for addressing awarding gaps in higher education

AbstractEducational outcomes from traditionally underrepresented groups are generally worse than for their more advantaged peers. This problem is typically known as the awarding gap (we use the term awarding gap over ‘attainment gap’ as attainment places the responsibility on students to attain at equal levels) and continues to pose a challenge for educational systems across the world. While Learning Analytics (LA) dashboards help identify patterns contributing to the awarding gap, they often lack stakeholder involvement, offering very little support to institutional Equality, Diversity and Inclusion (EDI) leads or educators to pinpoint and address these gaps. This paper introduces an innovative EDI LA dashboard, co‐created with diverse stakeholders. Rigorously evaluated, the dashboard provides fine‐grained insights and course‐level analysis, empowering institutions to effectively address awarding gaps and contribute to a diverse and inclusive higher education landscape. Practitioners notesWhat is already known about this topic Traditionally underrepresented groups face educational disparities, commonly known as the awarding gap. Underachievement is a complex multi‐dimensional problem and cannot be solely attributable to individual student deficiencies. LA dashboards targeting this specific problem are often not public, there is little research about them, and are frequently designed with little involvement of educational stakeholders. What this paper adds Pioneers the introduction of a dashboard specifically designed to address the awarding gap problem. Emphasises the significant data needs of educational stakeholders in tackling awarding gaps. Expands the design dimensions of Learning Analytics (LA) by introducing a specific design approach rooted in established user experience (UX) design methods. Implications for practice and/or policy Insights from this study will guide practitioners, designers, and developers in creating AI‐based educational systems to effectively target the awarding gap problem.

Inclusive user experience design for the elderly

Cilj. U radu se analizira oblikovanje korisničkog sučelja digitalnog proizvoda s aspekta uključivog dizajna i korisničkog iskustva namijenjenog osobama starije životne dobi (65+ godina). Metodologija. Istraživanje je provedeno od 1. do 13. kolovoza 2023. godine koristeći online anketni upitnik među skupinom ljudi starije životne dobi objavljen na društvenim mrežama. Rezultati. Istraživanje je pokazalo kako se osobe starije životne dobi u velikoj mjeri služe mobilnim uređajima u svrhu pregledavanja sadržaja na društvenim mrežama, praćenja vijesti i komunikacije. Ispitanici imaju dobru razinu samopouzdanja pri interakciji na korisničkim sučeljima, a neki od problema koje su naveli pri korištenju digitalnih usluga i proizvoda bili su nedovoljno istaknuti elementi na sučelju, nemogućnost prilagodbe elemenata tipografije, slab kontrast boje i dr. Pomagala i pomoćne tehnologije koje ispitanici koriste pri interakciji u mrežnom okruženju jesu glasovne naredbe i povećalo za zaslon. Ispitanicima je najviše potrebna pomoć pri registraciji i objavljivanju slikovnih sadržaja na društvenim mrežama (Facebook), pri prvom posjetu mrežnoj stranici, slanju poruka, nemogućnosti navigacije na stranici, instaliranju novih aplikacija, upotrebi stranih jezika, uključivanju GPS-a ili internetskom bankarstvu. Ograničenja. Ispitanici, sudionici u istraživanju, uglavnom su iz Osječko-baranjske županije, pa nisu reprezentativan uzorak na razini RH. Praktična primjena. Teorijske spoznaje i rezultati provedenog istraživanja doprinose boljem razumijevanju komponenti uključivog dizajna korisničkih sučelja, osobito za specifične grupe korisnika. Društveni značaj. Rad doprinosi povećanju svijesti o važnosti prilagodbe digitalnih proizvoda i usluga korisnicima, napose osobama starije životne dobi. Originalnost. Rad donosi rezultate jednog od rijetkih istraživanja o uključivom dizajnu među osobama starije životne dobi i doprinosi povećanju svijesti o potrebi inkluzije u virtualnom okruženju.

Accessibility, Usability, and Universal Design for Learning: Discussion of Three Key LX/UX Elements for Inclusive Learning Design

In this paper, we aim to provide readers with three critical concepts that can maximize inclusivity of learner experience (LX) and user experience (UX) design: accessibility, usability, and universal design for learning (UDL). Although recent K-12 and postsecondary education have experienced rapid change in its student population with the growing awareness of the equal opportunities for all, general design methods of addressing such diversity across formal and informal learning contexts are still prone to retrofitted changes to predefined instructions in favor of standardization. This is due in part to the limited interpretation of accessibility as the concept for the medical model of disabilities where learners with disabilities are not regarded as users or consumers, but as clients or patients. Moreover, LX and UX have been widely designed with the usability of dominant group in mind while trading off exclusion of those who cannot fit themselves into it. However, accessibility and usability are not mutually exclusive; rather, a truly inclusive learning design (i.e. UDL) comes from the interplay between them. Through the paper, we provide definition and description of each concept and provide practical examples of how UDL principles can be applied to inclusive learning design.

UI/UX Design of Vendor Ordering Information System Using Design Thinking Method : Case Study CV. MOVED4

Moved4 is an event organiser (EO) service that aims to help people across Jakarta organise events such as weddings, graduations, concerts, and seminars. They use marketing methods that are done manually, such as distributing brochures and broadcast messages. Moved4's target market is business owners aged 18-55 who need EO assistance to organise their events. The main focus in user interface (UI) and user experience (UX) design is user comfort. This is achieved through a design thinking approach consisting of four phases: empathise, define, ideate, prototype and test. MOVED4's UI/UX design received a SUS (System Convenience Scale) score of 79.25%, which indicates a high level of excellence. This indicates that users find it comfortable and easy to use the dashboard, which is crucial for successful technology adoption among target users.

Enhancing user experience in the digital service environment: A comprehensive study on the design and evaluation of internet-based healthcare products.

In the era of burgeoning digital technology, healthcare is a challenging transformative change towards virtual and digital platforms. Internet-based healthcare services are emerging as a popular trend within the medical area. User experience (UX) is paramount for the healthcare service, as it significantly influences experience satisfaction and fosters user viscosity. Gaining a profound understanding of users' demands and crafting services that align with their expectations is essential. Consequently, exploring an effective design approach for the digital healthcare service that prioritizes UX along with utilizing a comprehensive evaluation methodology to handle UX data, is of profound importance. This study introduces a design methodology for Internet-based healthcare products grounded in the UX and mental (UX-M) model. Aiming to refine the Internet-based healthcare product design by integrating insights from the experience data, it employs the Delphi-ANP and the fuzzy comprehensive evaluation to determine evaluation indexes and conduct experiential assessments. The UX evaluation results of existing schemes are compared with the proposed design scheme of the intelligent guidance and internet hospital. The findings indicate that the UX evaluation of Internet-based medical services with the proposed method outperforms the existing schemes. On the one hand, UX research of Internet-based healthcare products can significantly enhance service satisfaction for patients utilizing online medical treatments. On the other hand, the analysis of experience-based evaluation empowers designers to refine and improve UX design of Internet-based medical services. Such research endeavors are critical for enhancing the overall quality of service offerings and elevating user satisfaction in the digital healthcare landscape.

비수도권 대학 지역 연합 동아리 기반 UX 디자인 프로그램 개발

Recently, the UX design expert training program is founded around Seoul metropolitan area, where firms growing in the online platform industry and global companies are concentrated. Accordingly, there are certain limitations in the environment in which students majoring in UX design at non-metropolitan universities can grow into experts. This research confirmed the possibility of after-school activities ‘clubs' through a pre-test that assessed the positive effects on major learning from club participation among students at non-metropolitan universities. As mentioned above, this research founded the local united club for studying UX design. The local united club recruited students who wanted to study a project-based major. For club activities, which was the UX design program based on content from pre-research, was constructed following the stages of UX design education confirmed in previous studies. After experiencing the 15- week course twice, cross-verification was conducted through students participating in the club to see whether the UX design education program presented in the previous study was a universal education program or a situation of improving local infrastructure of UX design. As a result of the experiment, it was confirmed that the UX design education program, operated in the form of a regional association club, could improve the UX design education infrastructure. The program of after-school club activities based in non-metropolitan areas, which will help students grow into UX design experts in IT firms, will be an alternative to improving the disappointing environment for students in Daegu and Gyungbuk area.

AI 개입에 따른 디자인 씽킹 프로세스의 변화

The rapid evolution of Generative Artificial Intelligence with innovative technologies is making a significant impact within the Design Thinking Process. By using the ChatGPT-4 model from OpenAI, this study aims to evaluate the impact of Generative AI on design activities and establish a theoretical framework by reevaluating the Design Thinking Process. This paper conducts both quantitative and qualitative analyses. The quantitative analysis is performed using experimental surveys, word frequency, co-occurrence frequency, and CONCOR analysis, and the qualitative analysis is carried out through post-experiment interviews. The findings, derived from the comparisons of teams with and without prior Generative AI experience, highlight the positive impact of Generative AI on problem-solving, idea generation, and the convergence within UX design practices. Additionally, through the in-depth interviews with participants, it is possible to confirm the novelty and usability of Generative AI in the Design Thinking Process. The intervention of Generative AI in the Design Thinking Process promises substantial benefits for enhancing the roles of UX designers and a shift in traditional design thinking, by facilitating increased creativity and productivity in UX design tasks. There is a call for broader recognition and integration of these technologies to redefine the UX design process and its outcomes. For a more integrated approach within the UX design methodology, future research should aim to explore Generative AI's extensive applications and implications in design.

생성AI를 이용한 디자인 리서치 방법론 제안

This study explores the impact of AI tools like ChatGPT on design methodologies, focusing on the Double Diamond Model. It aims to understand how AI can transform traditional design processes and offer insights into the future of design. Design experts from industry and academia were selected using intentional and snowball sampling. Focus Group Interviews(FGI) and In-Depth Interviews(IDI) were conducted over two weeks. Results were validated through discussions and Denzin's triangulation method. ChatGPT positively influences design thinking, data-driven decision-making, and user experiences. It enhances efficiency and creativity in the design process, leading to innovative changes in the industry. This research lays the foundation for understanding AI's potential impact on design. The integration of AI and design is expected to reshape design methodologies, exemplified by the AI-Driven Double Diamond Model, with broad applications across the industry.

KANO+QFD 모델을 기반으로 IoT 반려묘 음수기의 디지털 터미널 디자인 방향 제안

The pet supplies market is witnessing a gradual expansion, with a particularly notable increase in demand for intelligent IoT-based pet management products. In this context, consumer demands are shifting from mere interest to desires for experiences and emotional engagements. This study aims to address the prevalent issue in the current market where the majority of pet water dispensers focus solely on basic functionalities, neglecting deep user experience design. The research begins by constructing a user journey map to analyze the behavioral paths of users interacting with mobile and IoT water dispensers, thereby deriving user needs. Subsequently, a qualitative analysis based on the Kano model is conducted to determine the priorities of user satisfaction and requirements, and a Quality Function Deployment(QFD) chart is developed to analyze and quantify the importance of design requirements. The findings indicate that the importance weights of water intake statistics design requirements and water quality monitoring feedback design requirements are the highest, becoming key design considerations in the digital end-to-end system design process. Therefore, this study proposes a design direction for the IoT smart drinking system platform through the combined application of the Kano and QFD models, offering guidance on the remote user end system design for IoT pet water dispensers from a user needs perspective.

초등학생 학부모를 위한 방과후 서비스 시스템의 사용자 경험 디자인 연구

초등학생 학부모를 위한 방과후 서비스 시스템의 사용자 경험 디자인 연구