Academic Library Users Research Articles

“More than Meets the Eye” - Analyzing the Success of User Queries in Oria

Discovery systems allow academic library users to locate a wider range of resources than previous OPACs. However, actual usage of these systems may still be challenging. The main aim of this research is to get a better understanding of the hurdles users face while searching contemporary library systems.This study utilizes a transaction log analysis approach, using popular and zero result queries datasets gathered from the statistics module of a library discovery system. It explores what types of queries users perform, how successful the queries are, and examines underlying reasons for unsuccessful queries. To our knowledge, this is the first academic paper to use data originating from built-in transaction logs of the Oria library discovery system.The analysis shows that queries are often curriculum-related: we could pinpoint a relation with curriculum for 58% of the popular queries, and 28% for the zero result searches. A vast majority of popular queries refer to books, databases and journals, and over half of the queries used the title to locate a resource. 20% of the popular queries turned out to be unsuccessful. Zero result queries typically involve long queries, and in many cases consist of pasted reference citations.Our conclusion is that the examined discovery system is rather sensitive. Whilst this suggests the importance of increasing users' information search skills, it also points to the need for enhancing discovery systems and their underlying metadata. Furthermore, due to the prominence of curriculum-related queries, a better integration of curriculum materials ought to be achieved.

Turning a Service Learning Experience into a Model of Student Engagement: The Lighthouse Heritage Research Connections (LHRC) Project in Hong Kong

The digital shift has provided easy access to academic library users, and yet, the usage of archival collections continues to be low. At the same time, the need for innovation in library services for cultural heritage scholarship and its advancement is emerging. This paper outlines a library-led service-learning program that connects students with lighthouse artifacts, archival collections, scholars in global academia, and wider communities. Student engagement cases are provided to illustrate the way in which the librarian utilizes the Framework of Information Literacy for Higher Education by ACRL to work closely with students. These cases also demonstrate how students can contribute to knowledge creation and preservation efforts for a specific cultural heritage topic that is not static, but which keeps receiving new contributions or additions to the depository. Thus, this paper is an answer to the ACRL's call for pilot projects to be assessed and shared with the wider community of academic librarians and support staff. It also builds on emerging roles for academic libraries like engaged learning. Librarians must move beyond simply seeing themselves as partners. Instead, librarians should see themselves as prime facilitators that co-create and co-develop cultural heritage research and historical projects by connecting actors and resources more effectively than any single actor can do alone.

Cummings, Merrill, and Borrelli’s Inquiry into Small Screen Use by Academic Library Users: Timing is Everything

A Review of: Cummings, J., Merrill, A., & Borrelli, S. (2010). The use of handheld mobile devices: Their impact and implications for library services. Library Hi Tech, (28)1, 22-40. https://doi.org/10.1108/07378831011026670
 Abstract 
 Objective – The authors undertook this study to understand the relatively new phenomenon of handheld computing and the use of small-screen devices among academic library users. They sought to determine if users would be inclined to search the online library catalogue on their devices and, by extension, if there would be a growing demand for small-screen compatible library services.
 Design – Online and paper surveys were used with both closed and open questions. Respondents included students, faculty, and staff at Washington State University (WSU).
 Setting – Washington State University Library, Pullman, Washington, United States of America. Subjects – The survey was open to any user of the Washington State University (Pullman) Library. The 206 respondents included 126 (61.2%) undergraduates, 26 (12.6%) graduate or professional students, 32 (15.3%) WSU employees, and 15 (7.3%) faculty members. Methods – A survey was distributed both online and on paper. The online version used Surveymonkey.com and participation was solicited through various social media. It was open for three months during the Spring semester, 2007. The paper version was distributed to all library users on two days in June 2007. Eighty-four online and 122 paper responses were received.
 Main Results – Most of the respondents (58.4%) who owned a personal digital assistant (PDA) or Web-enabled cell phone (WECP) indicated that they would search the library catalogue on a small-screen device. Responses to the open question “How would you use the OPAC [online public access catalogue] if it was available on a PDA or WECP?” were mixed, both positive and negative. The positive responders noted the possible time savings associated with the availability of more information on their devices. The negative responders noted the cost of data, the annoyance of public phone use, and the complex format of the current catalogue that would not transfer to a small screen.
 Conclusion – The authors cited the growing usage trends in handheld devices, along with the willingness of current owners to use their devices, to predict an increase in usage of small screen searching. They speculated that further research should investigate how small screens would be used and what would that experience look like, rather than if patrons would use them.

Menjadi Perpustakaan Andragogi: Kajian Perpustakaan Universitas Indonesia sebagai Ruang Belajar Pengguna Dewasa

Abstract Andragogy is an education philosophy that refers to the method or the art of teaching and guiding adults. Popularized by Malcolm Knowles, the point of andragogical learning process relies on the view that adults are individuals who (1) are independent, (2) have life experiences that can be the foundation of learning, (3) have a desire to learn, (4) have a learning orientation appropriate to their life, and (5) have the motivation to learn. The academic library users are the academic student are an adults who has their preference on style of study, their specific needs and their own anxiety and. It is important for academic library to know preference on study style of their users, so that they can build academic to become an ideal learning spaces the adult. Becoming the center of Universitas Indonesia student Activities (especially on the learning activity ) it is important for the Universitas Indonesia Library to understand the needs, characteristics and anxieties felt by the University of Indonesia students. Through this article, the authors will examine the model of adult learning of University of Indonesia students and also explained the development of Library University of Indonesia in supporting the process of adult learning in the university environment of Indonesia. This paper is based on qualitative research methods with data collection techniques such as interview, observation and literature study. Taking advantage of the phenomenological description analysis approach, the study findings show that the University of Indonesia's library is no longer merely an institution to obtain information, but also as a space for students to process the information to be learned for themselves. Keyword: academic library, adult learning, andragogy

“There is Nothing Inherently Mysterious about Assistive Technology”: A Qualitative Study about Blind User Experiences in US Academic Libraries

Eighteen academic library users who are blind were interviewed about their experiences with academic libraries and the libraries’ websites using an open-ended questionnaire and recorded telephone interviews. The study approaches these topics from a user-centered perspective, with the idea that blind users themselves can provide particularly reliable insights into the issues and potential solutions that are most critical to them. Most participants used reference librarians’ assistance, and most had positive experiences. High-level screen reader users requested help with specific needs. A larger number of participants reported contacting a librarian because of feeling overwhelmed by the library website. In some cases, blind users and librarians worked verbally without the screen reader. Users were appreciative of librarians’ help but outcomes were not entirely positive. Other times, librarians worked with users to navigate with a screen reader, which sometimes led to greater independence. Some users expressed satisfaction with working with librarians verbally, particularly if websites did not seem screen reader user friendly, but many users preferred independence. Participants agreed it would be helpful if librarians knew how to use screen readers, or at least if librarians were familiar enough with screen readers to provide relevant verbal cues. Many users liked and used chat reference and many preferred Purdue Online Writing Lab (OWL) to learn citation style, though learning citation style was challenging. Questions such as reference librarians’ role when e-resources are not equally accessible deserve wider discussion in the library literature and in practice. Given the challenges described by the research participants and legal requirements for equally effective electronic and information technologies, libraries and librarians should approach reference services for blind users more proactively. Recommendations are provided.

Library users, offerings and types of services in Poland

Thesis/purpose of the article – The purpose of this article is to provide an overview of modern library and information services for users of Polish public and academic libraries. These have emerged due to the transformations resulting from technological progress, new document formats, innovative ways in which information circulates, evolving environments, and user needs, as well as social phenomena such as fragmentation of society, population ageing and a very low level of readership in Poland. Research methodology – Analysis and critical review of literature as well as content-related assessment of web services were performed. Major outputs/conclusions – The outline of library services offered by Polish public and academic libraries provided in this article is not exhaustive. However, it can reasonably lead to the conclusion that the library offerings in Poland in the 2nd decade of the 21st century is incomparably more extensive than even a dozen years back. The social and political transformations following 1989, Poland’s membership in European structures, the evolution of information and communication technologies, changing user needs and social metamorphoses as well as solutions developed in other countries being implemented have all largely shaped the current approach to the role of libraries. Libraries extend their fields of activity, entering areas previously set aside for cultural institutions. By offering a wider range of services for very diverse groups of recipients, they are becoming increasingly rooted in the public space.

Studying the Night Shift: A Multi-method Analysis of Overnight Academic Library Users

Abstract
 
 Objective – This paper reports on a study which assessed the preferences and behaviors of overnight library users at a major state university. The findings were used to guide the design and improvement of overnight library resources and services, and the selection of a future overnight library site. 
 
 Methods – A multi-method design used descriptive and correlational statistics to analyze data produced by a multi-sample survey of overnight library users. These statistical methods included rankings, percentages, and multiple regression. 
 
 Results – Results showed a strong consistency across statistical methods and samples. Overnight library users consistently prioritized facilities like power outlets for electronic devices, and group and quiet study spaces, and placed far less emphasis on assistance from library staff. 
 
 Conclusions – By employing more advanced statistical and sampling procedures than had been found in previous research, this paper strengthens the validity of findings on overnight user preferences and behaviors. The multi-method research design can also serve to guide future work in this area.

Web based Library Services the Needs of Users in Academic Libraries

Web based Library Services the Needs of Users in Academic Libraries

Understanding User-Librarian Interaction Types in Academic Library Microblogging: A Comparison Study in Twitter and Weibo

This research examined the ways in which academic librarians and users interact when using social media tools such as Twitter and Weibo as well as end-users' and librarians' perceptions of the types of interaction through social media. The study conducted an analysis of 1600 microblog posts sampled from twenty university library Weibo (Chinese Twitter) sites and twenty library Twitter sites in English-speaking countries. The results were compared using Chi-Square analysis. Results indicated that at present academic librarians in English-speaking countries use post information relevant to the library (news and events) and respond to information/research inquiries. And academic librarians in China are likely to use Weibo to communicate with users and to disseminate library news. Given the lack of previous research on how social media such as micro-blogging in general facilitates communication between librarians and library users in academic libraries between in English-speaking countries and China, this study provides valuable information concerning librarians' and end-users' interactions of information/knowledge sharing activities, which will enable libraries to be better positioned to promote user engagement through SNS usage.

大学図書館における利用者とのコンタクト・ポイント : 大学院学生を対象としたインタビュー調査に基づく分析

大学図書館における利用者とのコンタクト・ポイント : 大学院学生を対象としたインタビュー調査に基づく分析

米国大学図書館におけるGISサービスの動向 : 過去のアンケート調査の比較とピッツバーグ大学図書館の現状から( 歴史地理情報システムの活用)

米国大学図書館におけるGISサービスの動向 : 過去のアンケート調査の比較とピッツバーグ大学図書館の現状から( 歴史地理情報システムの活用)

Empowering academic librarians for effective e-services

PurposeThe purpose of this paper was to assess the Web 2.0 competencies’ levels of academic librarians in selected libraries from two library consortia KLISC in Kenya and GAELIC in South Africa and how these competencies can be sources of empowerment for the effective provision of e-services. As service organizations, academic libraries face challenges similar to those in other service sectors. One of the major challenges includes that of providing not only quality print resources but also quality e-services. Globally, academic librarians use various Web 2.0 technologies to engage with their library users and colleagues and for their information work. Academic librarians are now, more than ever, expected to be empowered and build diverse voices, perspectives and arguments into library collections and services. Most of the youths (academic library users) in developing countries like Kenya and South Africa are heavy users of Web 2.0 technologies. This presents a challenge for their academic librarians who must augment their traditional library skills with Web 2.0 technologies for provision of effective e-services. This study explores the interconnections between librarian empowerment, traditional librarian skills and Web 2.0 competencies for effective e-services.Design/methodology/approachSurvey method of research was used to conduct the study. Purposive sampling was used to select a homogeneous sample of academic librarians and libraries that use the Web 2.0 technologies. An online questionnaire with both closed and open-ended questions was used to collect data. The Web 2.0 competency levels were analyzed and presented using descriptive statistics. To achieve more robust findings and to illustrate the implications of Web 2.0 for librarian empowerment, the ATLAS. ti software was used to illustrate interconnections between librarian empowerment, traditional librarian skills and Web 2.0 technologies. The emerging codes and themes are presented in three network views.FindingsThe findings from the quantitative data indicate that the majority of the librarians have intermediate competency levels in Web 2.0 technologies. The findings from the qualitative data show that Web 2.0 tools and librarian empowerment can be used to illustrate interconnections in content collaboration tools, bookmarking tools and SNSs. Web 2.0 competencies can transform knowledge-sharing activities, augment existing authoritative information service, foster interaction and market information products and services. This study redefines librarian empowerment through competency in Web 2.0 tools and new roles for effective e-services.Originality/valueThis paper proposes that librarian empowerment through Web 2.0 competencies is essential in augmenting traditional library skills and in providing effective e-services. This manuscript describes original work and is a re-submission EL-08-2015-0143.R1 due to expired deadline in this journal. Both authors approved the manuscript and this submission.

Reference Mode Preferences of Community College (Two-Year) and Four-Year College Students: A Comparison Study

Abstract
 
 Objective – The purpose of this study was to examine the reference service mode preferences of community college (two-year) and four-year college students.
 
 Methods – The researchers administered a paper-based, face-to-face questionnaire at two institutions within the City University of New York system: Hunter College, a senior college, and Queensborough Community College, a two-year institution. During the summer of 2015, the researchers surveyed 79 participants, asking them to identify their most and least preferred mediums for accessing library reference services. 
 
 Results – Nearly 75% of respondents expressed a preference for face-to-face reference, while only about 18% preferred remote reference services (online chat, e-mail, text message, and telephone). Close to 84% of the participants cited remote reference services as their least preferred modes and slightly more than 10% said this of face-to-face. The data reveal a widespread popularity of face-to-face reference service among all types of participants regardless of institutional affiliation, age, gender, academic level, field of study, and race or ethnicity. 
 
 Conclusion – This study suggests that given the opportunity academic library users will utilize face-to-face reference service for assistance with research assignments. Academic libraries at both two-year and four-year institutions might consider assessing user views on reference modes and targeting support toward services that align with patron preferences.

OhioLINK – recent developments at a United States academic library consortium

Purpose This paper aims to provide an update to Tom Sanville’s 2007 overview of OhioLINK, a renowned US academic library consortium, and describe the current state of activity and services. Design/methodology/approach The approach used is descriptive. Findings OhioLINK’s main collaborative services include document delivery, resource sharing and the establishment of digital libraries, including electronic journals, electronic books and open-access materials such as electronic theses and dissertations. This update to Tom Sanville’s 2007 overview of OhioLINK issues and developments describes the current state of collaborative library services and resource sharing a decade later, including the challenges of hosted institutional repositories and the implications of shifting from shared print to e-book collections at the network level. Originality/value OhioLINK trends provide a snapshot of changing activity and sustainability in library resource sharing at network scale across many different types of academic libraries.

A survey of information literacy credit courses in US academic libraries

Purpose There is a lack of data about information literacy (IL) credit courses in US academic libraries. This paper aims to provide a detailed snapshot of IL credit courses, including percentages of libraries that offer credit courses, the number of credits offered, the audience and how public institutions differ from private nonprofits and for-profits. Design/methodology/approach The authors surveyed a stratified random sample of libraries at higher education institutions across all categories from the Carnegie Classification of Institutions of Higher Education. Qualtrics software was used to create and distribute the email survey. The response rate was 39 per cent (n = 691). Findings In all, 19 per cent of the institutions in the survey have IL credit courses taught by librarians. Large institutions, public institutions and those granting doctoral degrees are the most likely to offer IL credit courses. The majority of these courses are undergraduate electives of 1-2 credit hours offered under the library aegis, although a significant minority are required, worth 3-4 credit hours, and taught within another academic department or campus-wide program. Originality/value The findings update previous surveys and provide a more granular picture of the characteristics of librarian-taught credit-bearing courses, the types of academic institutions that offer them and compensation teaching librarians receive. This survey is the first study of credit-bearing IL instruction to include for-profit colleges and universities.

Globalization, modernization and functionality of the public library system in Nigeria

Purpose The purpose of this paper is to find out: the functionality of public libraries in the provision of needed information resources; the impact of the use of modern electronic gadgets as the level of patronage; the influence of old technology use on libraries; and the globalization effect on the user behavior toward public libraries. Design/methodology/approach The study adopted the descriptive survey design since the opinion, perceptions and observation of public library users were examined. Purposive sampling technique was used to select 185 respondents. A well-structured questionnaire was used to collect data from the respondents. The instrument was validated by research experts in the area of test and measurement and in library and information science research. A reliability test was carried out using 25 academic library users in Delta State University, Abraka, to establish a coefficient of 0.87 using Cronbach’s α. The data obtained were analyzed using descriptive and inferential statistics for research questions while the Pearson product moment correlation coefficient analysis and linear regression analysis were used to test hypotheses. Findings Public libraries in Nigeria are functional and accessible. There is inadequacy in modern information and communication technology devices that aid information provision and dissemination, Globalization and modernization has negatively impacted the patronage of public libraries. The influence of deterritorialization has influenced the user attitude toward regular use. Globalization has made time and space much more closer, thereby reducing contact and interaction between library staff and users in the public library system. Globalization and/or modernization has brought not only challenges to public libraries, but also opportunities to exploit. Research limitations/implications The findings of the study were drawn from one sampled area to represent the entirety of the country. The respondents were public library users who were found using public libraries; therefore, less time was allocated to answering research instrument, thereby potentially and probably not responded to with utmost concern. Practical implications Public library functionality will be deterred if necessary actions are taken to improve the quality of service provision. There will likely be a reduced patronage of public libraries if users do not get the most recent information as supposed. There is already a negative effect of globalization and modernization on the functionality of public libraries. There is an urgent need to update and modernize public libraries across the nation for effective and efficient service delivery. Social implications Globalization has led to the reduction of interpersonal and social interaction which is supposed to promote friendliness between public library users and the staff. It also promoted the use of modern technologies such as telecommunication devices, information disseminating gadgets in homes while inhibiting public library patronage time and space is now been maximized for the benefit of library users who are distant from the public library location in as much as information has become accessible at their fingertips. Originality/value This research was carried out by the author (Dr (Mrs) P.U. Otolo) and is fully individual. All authors cited are duly acknowledged.

Is the need for mediated reference service in academic libraries fading away in the digital environment?

Purpose Academic libraries are experiencing numerous changes in their services due to high demands for digital resources and changes in users’ information needs and expectations. Many academic library users give preferences to Google, Google Scholar and other search engines on the internet when they search for information. As reference transactions are decreasing in many academic institutions, this paper aims to investigate the continuing need for mediated reference services in the technology-driven environment in academic libraries. Design/methodology/approach The authors have conducted a literature review to document and analyze the current trends in reference services in academic libraries. They have examined the relevant published literature through a series of reflective questions to determine whether the demise of mediated reference services is imminent in academic libraries. While this literature review is by no means an exhaustive one, the authors have provided a fairly comprehensive representation of articles to synthesize an overview of the history, evolution, and current trends of reference services in academic libraries. Findings This paper clearly demonstrates the importance of human-mediated reference services in academic libraries. It reinforces the need for skilled, knowledgeable professional librarians to provide effective and efficient reference services in a digital environment. Practical implications This paper provides a comprehensive overview of current trends in reference services in academic libraries and analyzes the merits and demerits of these trends to establish the need for mediated reference services in academic libraries. The arguments used in this paper will be useful for library and informational professionals as validation for the need to hire skilled, knowledgeable reference librarians to provide reference services in a digital environment. Originality/value This paper critically looks at the current trends and practices in reference services through the published literature to determine the future need for mediated reference services in academic libraries. It offers important insights to demonstrate why professional librarians’ skills, knowledge and expertise are essential to provide efficient reference services in the digital age.

Effective techniques for the segmentation of academic library users

PurposeThe purpose of this paper is to examine how Australian academic librarians perceived effective techniques used to segment library users into smaller groups and the influencing factors for their perceptions of the used techniques.Design/methodology/approachAn online survey was sent to 400 academic librarians in 37 Australian universities and 230 (57.5 per cent) respondents completed and returned surveys. The descriptive and inferential statistics and content analysis method were used to analyse the collected data.FindingsA variety of effective techniques were utilised to segment library users. Library variables such as number of staff and number of library branches and human capital variables such as education level, years of present position, formally studying marketing and attending a workshop on marketing in the last five years were significant predictors of perceptions of the effective segmentation techniques used, but this study indicates that other predictors such as number of different library professional positions and years involved in all library services and demographical variables made no difference.Practical implicationsThis paper provides a useful overview of the effective techniques used to segment library users.Originality/valueThe value of this study is that librarians may utilise the results to better understand different techniques, to reflect on the effectiveness of the used techniques, and to balance the weight of the influencing factors. This will enable them to segment library users more effectively in the future.

Internet services in academic libraries

Purpose The use of the internet and World Wide Web to source information is now an emerging practice in developing countries and seems to be obscuring the use of printed resources in libraries. This paper aims to investigate the impacts of internet services on the use of prints in academic libraries in Nigeria. Design/methodology/approach The design of the study was ex post facto. The population of the study was the 131,670 students registered in the library from 2005 to 2014 academic sessions. The instruments for data collection were documentary records, oral interviews and observations. Statistics of past physical transactions at the Nnamdi Azikiwe Libraries University of Nigeria, Nsukka, were consulted and adapted for the study. Tables, graphs and a benchmark for assessment guided the analysis and discussion of the data. Findings Readers’ registrations, average daily readership and consultation of theses/dissertations were among the physical services that are multiplying and exerting pressures on existing facilities in the library. Books and periodicals consulted were constantly declining since the advent of internet services. Academic libraries in Nigeria should be adequately funded to sustain information and communication technology (ICT) backbone for internet usage and better marketing and stabilization of library services to retain users in academic libraries. Practical implications Increased availability of full-text online could force academic libraries in developing countries to cancel much of their online subscriptions. Serious efforts must be embarked by academic libraries to bring back the users to the library. Originality/value This article is the first to investigate the impacts of internet usage on printed resources in academic libraries in Nigeria. The originality lies in its contribution to internet use on information resources in academic libraries in developing regions.

Low-Effort Information Searching: The Heuristic Information-Seeking Toolkit

ABSTRACTHow do academic library users search for scholarly information? While there are many possible ways, research from several scholarly fields offers a useful perspective; studies from social psychology, economics, and library and information science suggest that users will often favor “low-effort” information-seeking approaches. Though many academic librarians undoubtedly advocate efficient information-seeking strategies, we argue that development of a more systematic and coordinated low-effort approach would be beneficial. Accordingly, this article offers an organized “toolkit” of low-effort information-seeking strategies suitable for self-use by library patrons or inclusion in library instruction programs.