College Student Satisfaction Research Articles

대학생의 전공만족과 취업스트레스와의 관계연구 : 관광계열과 보건계열 비교를 중심으로

대학생의 전공만족과 취업스트레스와의 관계연구 : 관광계열과 보건계열 비교를 중심으로

Pengaruh Kualitas Pelayanan Akademik terhadap Kepuasan Mahasiswa pada Sekolah Tinggi Ilmu Ekonomi Prabumulih

Evaluation of service quality at Prabumulih College of Economics is needed to find out what is actually expected and perceived by students with what has been offered. This study aims to determine the effect of academic service quality on student satisfaction at the Prabumulih College of Economics. The method used in this study is a survey method. The data collected consists of primary data and secondary data. Primary data obtained through the interview method that is equipped with a questionnaire that has been prepared. Secondary data were obtained from related companies, as well as several library sources in the form of journals and books relating to this research. And the method used in this research is survey method. The data collected consists of primary data and secondary data. Primary data obtained through the interview method that is equipped with a questionnaire that has been prepared. In this study, what will be analyzed is the effect of service quality consisting of 1) tangible (direct evidence) including physical facilities, equipment, employees, and communication facilities; 2) reliability, which is the ability to provide the promised service immediately, accurately and satisfactorily; 3) responsiveness (responsiveness), namely the desire of staff to help customers and provide services responsively; 4) assurance, including knowledge, competence, courtesy, and trustworthiness of staff, free from danger, risk or doubt; and 5) empathy (empathy), including ease in establishing relationships, good communication, personal attention, and understanding of the individual needs of customers. The results showed that physical evidence, reliability, responsiveness, assurance, concern and student satisfaction had a positive and significant effect on student satisfaction.
 Keywords: Quality of Service, the Satisfaction of College Students

Üniversite Öğrencilerinin Yaşam Doyumunun Ölçülmesi

Amaç: Bu çalışmada, İstanbul’da öğrenimini sürdürmekte olan Sağlık Bilimleri Fakültesi öğrencilerinin yaşam doyumunun ölçülmesi amaçlanmıştır. Yöntem: Çalışmanın evrenini İstanbul’daki devlet ve vakıf yükseköğretim kurumlarının Sağlık Bilimleri Fakültesi’ne kayıtlı öğrenciler oluşturmuştur. İnternet tabanlı anket tekniği ile 10-20 Haziran 2019 tarihleri arasında veri toplanmıştır. Çalışmanın örnek büyüklüğü 182 öğrencidir. Çalışmada veri toplama aracı olarak kişisel bilgi formu ve Yaşam Doyum Ölçeği (The Satisfaction with Life Scale (SWLS)) kullanılmıştır. Çalışma kapsamında SWLS için geçerlilik ve güvenilirlik çalışması yapılmış, ardından hipotez testleri, korelasyon ve regresyon analizi uygulanmıştır. Bulgular: Çalışmada SWLS ile toplanan veri kümesinin geçerli ve güvenilir olduğu saptanmıştır. Dolayısıyla yaşam doyumu skoru hesaplanmıştır. Uygulanan Mann-Whitney U testi neticesinde; yükseköğretim kurumu türüne göre yaşam doyumu açısından fark olduğu sonucuna varılmıştır. Bunun yanı sıra hesaplanan korelasyon katsayısıyla yaşam doyumu ve mutluluk arasında aynı yönlü orta kuvvetli ilişki olduğu bulunmuştur. Sonuç: Çalışma sonucunda, vakıf yükseköğretim kurumlarına kayıtlı öğrencilerin devlet yükseköğretim kurumlarına kayıtlı öğrencilere kıyasla yaşam doyumu düzeyinin daha yüksek olduğu bulunmuştur. Bu doğrultuda, üniversitelerin öğrencilerin yaşam doyumunu arttırma açısından önemli bir rol oynadığı düşünülmektedir. Kurumların bu sorumluluk doğrultusunda öğrencileri desteklemesi önerilmektedir. Ayrıca gelecek çalışmalarda bu ilişkiye aracı etki etmesi olası çeşitli faktörlerin (örn. gelir düzeyi) incelenmesi önerilmektedir.

Motivational profiles related to the academic satisfaction of university students

Los objetivos del estudio fueron identificar los perfiles motivacionales de estudiantes universitarios y evaluar sus diferencias en cuanto a la satisfacción académica. Los participantes fueron 882 estudiantes con edades comprendidas entre los 17 y 50 años, procedentes de nueve universidades chilenas. Los perfiles motivacionales se identificaron mediante análisis de conglomerados, siguiendo la combinación de métodos jerárquicos y no jerárquicos. El análisis de conglomerados se realizó incluyendo las siguientes variables motivacionales: (1) motivación autónoma, (2) motivación controlada, (3) percepción de apoyo a la autonomía, y (4) percepción de control de la autonomía. Las diferencias entre los perfiles se evaluaron a través de la prueba Anova unifactorial, considerando el cálculo del tamaño del efecto y el análisis post-hoc de Games-Howell. Los resultados del análisis de conglomerados apoyaron una solución de cuatro perfiles motivacionales: mala calidad (n = 167), baja cantidad (n = 144), buena calidad (n = 333), y alta cantidad (n = 238). Además, los estudiantes agrupados en los perfiles con mayores niveles de autonomía para el aprendizaje, presentaron los niveles más altos de satisfacción académica. Como conclusión, se destaca la importancia que tienen los factores motivacionales para facilitar el desarrollo del bienestar de los estudiantes universitarios. The aims of the study were to identify the motivational profiles of university students and to assess their differences according the academic satisfaction. The participants were 882 students aged 17 to 50, from nine Chilean universities. Motivational profiles were identified by cluster analysis, following the combination of hierarchical and non-hierarchical methods. The cluster analysis was perform including the following motivational variables: (1) autonomous motivation, (2) controlled motivation, (3) perception of autonomy support, and (4) perception of autonomy control. The differences among the profiles were assessed through the one way Anova test, considering the effect size calculation, and the Games-Howell post-hoc analysis. The cluster analysis results supported a four motivational profiles solution: poor quality (n = 167), low quantity (n = 144), good quality (n = 333), and high quantity (n = 238). Moreover, students grouped into profiles with higher levels of autonomy for learning, presented the highest levels of academic satisfaction. In conclusion, the importance of motivational factors to facilitate the development of university students’ well-being is highlighted.

Evaluation of the Satisfaction of Undergraduate Students Through the Structural Equations Modeling

Access to higher education has increased in private networks due to scholarships and funding. Student satisfaction is a dynamic process and involves several aspects that significantly impact student learning. The objective of this study was to evaluate the determinants of the overall satisfaction of university students in relation to the course, and this study proposes to test whether the constructs indicated by Paswan and Young can be used to measure the overall satisfaction of students of this private university. The results showed that the teacher–student interaction, the demand, and the organization of the course influence the teacher’s involvement and the student’s interest.

Predictors of University Student Satisfaction with Life, Academic Self-Efficacy, and Achievement in the First Year

Understanding personal factors that contribute to university student satisfaction with life is important in order to determine how we can better prepare students for the transition to post-secondary education and support them during this transition. This study examined predictors of university student satisfaction with life, academic self-efficacy, and self-reported academic achievement in their first year of university. First-year students (n = 66) completed selfreport measures of academic achievement, university well-being, satisfaction with life, personality, and mental health. A linear regression analysis approach was applied to the data. Results indicated that academic satisfaction and school connectedness predicted satisfaction with life but that academic self-efficacy and college gratitude did not, conscientiousness predicted academic self-efficacy, college well-being predicted self-reported achievement, and anxiety predicted achievement but depression did not. This study highlights the importance of understanding the personal factors that influence well-being and achievement during the transition to university.

Influence of WeChat Use on the College Students Campus Life Satisfaction-A Perspective on Bridging Social Capital

The theories of social capital and Rosenberg's self-esteem scale were used to measure the campus life satisfaction of college students, this paper made an empirical analysis on the WeChat media use of 1000 college students from Hong Kong, Macao, Taiwan and mainland China (M=18.81 years old, SD=0.96) of a University in Guangdong province, and discussed the relationship among college students' social media use intensity, campus life satisfaction and social capital. The study found that there was a significant positive correlation between WeChat use intensity of college students and social capital, that the intensity of WeChat use had a direct effect on college students' satisfaction with campus life, and that self-esteem had a moderating effect between WeChat use intensity and social capital.

An Empirical Study on the Influencing Factors of Customer Satisfaction in Campus Cafes

Some literatures on the cafes and customer satisfaction of university libraries are reviewed. The relevant theories of customer satisfaction are applied to the campus coffee shop industry. From the perspective of customer satisfaction, the model of the factors affecting customer satisfaction is constructed. In view of the research on the factors affecting customer satisfaction in coffee shops in China, PZB model, Kano model and self-built model are used more. In view of the satisfaction of college students on campus cafes, this paper attempts to comprehensively apply the research model of customer satisfaction in various countries to construct the framework of relationship between customer satisfaction and various influencing factors and conduct empirical research in this field. Firstly, the literature review method is used, followed by the questionnaire survey method. Finally, the statistical software SPSS is used to analyze the survey data. The research shows that the corporate image has a significant positive impact on customer satisfaction, consumer expectation on customer satisfaction, perceived value on customer satisfaction.

Predictors of University Student Satisfaction with Life, Academic Self-Efficacy, and Achievement in the First Year

Understanding personal factors that contribute to university student satisfaction with life is important in order to determine how we can better prepare students for the transition to post-secondary education and support them during this transition. This study examined predictors of university student satisfaction with life, academic self-efficacy, and self-reported academic achievement in their first year of university. First-year students (n = 66) completed selfreport measures of academic achievement, university well-being, satisfaction with life, personality, and mental health. A linear regression analysis approach was applied to the data. Results indicated that academic satisfaction and school connectedness predicted satisfaction with life but that academic self-efficacy and college gratitude did not, conscientiousness predicted academic self-efficacy, college well-being predicted self-reported achievement, and anxiety predicted achievement but depression did not. This study highlights the importance of understanding the personal factors that influence well-being and achievement during the transition to university.

The asymmetric effect of fairness and quality dimensions on satisfaction and dissatisfaction: An application of the Kano model to the interdisciplinary college program evaluation

While college interdisciplinary programs are widespread in South Korea, little is known about what factors can increase college student satisfaction and/or dissatisfaction or whether satisfaction and dissatisfaction are opposite or different constructs. Thus, applying the Stimulus-Organization-Response theory and Kano model, this study seeks to employ service fairness and service quality as diagnostic tools to predict satisfaction and dissatisfaction, examine the asymmetric effect of those attributes on both emotions, and investigate how those emotions are related to the intention of continuing the program. The following results were produced: (1) personal and administrative quality are positively related to satisfaction and negatively related to dissatisfaction, working as satisfiers; (2) procedural fairness is negatively related to both satisfaction and dissatisfaction, working as a dissatisfier; (3) distributive and interactional fairness are positively related to satisfaction, working as delighters; and (4) satisfaction and dissatisfaction are significantly related to continuance intention in an opposite direction.

A Structural Evaluation of University Brand Equity Dimensions: Evidence from Private Indian University

The purpose of this article is to employ brand equity concepts to higher education. In doing so, the effects of certain dimensions, namely: university image, perceived quality, perceived value, and student satisfaction, on student loyalty are examined. A survey of 438 students enrolled in various programs was conducted on a large private university in north Indian state of Punjab. To arrive at an acceptable model, structural equation modelling was used and various hypotheses were tested. In the sampled data it was found that unlike theoretical indications, perceived quality was not found to be influencing student loyalty, moreover satisfaction only showed diminutive impact. However, perceived value emerged as the most important dimension in affecting students' loyalty behaviour. The study also highlights vital implications, limitations and scope of further studies.

The Relation between Avoidant attachment and Romantic Relationship Satisfaction of College Students: The Mediator Effects of Rejection Sensitivity and Emotional clarity

The Relation between Avoidant attachment and Romantic Relationship Satisfaction of College Students: The Mediator Effects of Rejection Sensitivity and Emotional clarity

전문대학생의 전공만족도와 진로준비행동의 관계에서 역기능적 진로사고의 매개효과

본 연구의 목적은 전문대학생의 전공만족도와 역기능적 진로사고, 진로준비행동 간의 구조적 관계를 확인하고 역기능적 진로사고의 매개효과를 분석하는 것이다. 이를 위해 서울, 경기, 인천, 성남 등 수도권 지역에서 통학하는 학생과 각 지방출신의 기숙사 거주학생 334명의 전문대학생을 대상으로 전공만족도, 역기능적 진로사고, 진로준비행동 척도를 사용하여 검사를 실시하였다. 수집된 자료는 SPSS 21.0을 이용하여 기술통계 및 상관분석을 실시하였고 구조적 관계를 알아보기 위해 AMOS 21.0 프로그램을 사용하였다. 분석 결과, 첫째, 전공만족도는 역기능적 진로사고, 진로준비행동의 탐색행동과 준비행동에 유의한 영향을 주는 것으로 나타났다. 역기능적 진로사고는 진로준비행동의 탐색행동에는 유의미한 영향을 주지 않았지만 준비행동에는 직접적인 유의미한 영향을 주었다. 둘째, 전공만족도와 진로준비행동의 탐색행동과 준비행동과의 관계에서 역기능적 진로사고의 매개효과를 확인한 결과 탐색행동으로 가는 경로는 통계적으로 유의하지 않았지만 준비행동으로 가는 경로는 유의하였다. 즉, 전공만족도는 진로에 대한 역기능적 진로사고에 영향을 미치고 역기능적 진로사고는 진로준비행동에 유의한 영향을 주는 것으로 나타났다. 본 연구의 결과를 토대로 진로상담에서의 시사점과 제언을 논의하였다.

Life satisfaction among inbound university students in northern Sweden

Will life satisfaction among international students change after having an experience of studying abroad? Some previous studies indicate inequalities and issues of social mobility embedded in international student mobility. International student mobility implies physical movement and new experiences gained while studying abroad. The ubiquity of international students and their generally successful adaptation makes it necessary to understand how they manage to turn a seemingly difficult situation into satisfying adaptation. One area of such concern that this study sought to explore was the students’ level of satisfaction with life. This study investigated the self-reported life satisfaction of inbound university students upon arrival to a university in northern Sweden and at follow-up six months later. After the study period abroad, the students’ levels of perceived satisfaction with their somatic health and activities of daily living had significantly increased. Higher levels, while non-significant, were found for the domains life as a whole, study situation and economy. These findings may indicate that studying abroad could have an impact on students’ reported life satisfaction, which highlights the value of a period of studying abroad. However, when exploring life satisfaction outcomes among internationally mobile students, it seems pertinent to study student mobility within a context. This study mostly targets international student mobility in a Western/European context.

University brand image as competitive advantage: a two-country study

PurposeGiven the competitive landscape in the higher education setting, it is important that universities adopt strategies that create competitive advantage for them. Universities must leverage their resources efficiently to address this goal. Creating a positive brand image is one such strategy. The purpose of this paper is to conceptualize university brand image as its heritage, service quality and trustworthiness and investigate their relationship with student’s satisfaction. It also investigates the role of university reputation as a mediating variable.Design/methodology/approachData were collected through a mixed method approach. The first stage involved qualitative interviews and focused group discussions with students to understand the factors responsible for student satisfaction with their respective universities. The second stage involved administering a survey questionnaire in two geographies – the USA and India to investigate the hypothesized relationship. The authors use regression analyses to test these relationships.FindingsFindings indicate that a distinct brand image plays an important role in students’ level of satisfaction across both the USA and India. Service quality has a greater impact on student satisfaction levels across both contexts (as compared to university heritage and trustworthiness). The authors also find a positive mediating effect of university reputation in the relationship between university brand image and student satisfaction levels.Originality/valueThe current research contributes to the services marketing literature in the university context. It offers a framework for decision making in universities. It suggests that universities must work toward developing their brand image by focusing on its three dimensions – heritage, trustworthiness and service quality.

Influencing Factors of Adult College Student Satisfaction—Study Based on Grounded Theory

With the idea of lifelong education being developed, schools as the main platform of education, should pay more attention to the students satisfaction and better meet the society’s demand for talents. Taking adult colleges students in Beijing as the research object, the influencing factors of adult college students satisfaction(ACSS) has been analyzed, using qualitative research method through open coding, spindle coding and selective coding, and establishes a theoretical mode. The study of the influencing factors contribute to adult educational institution to better understand the students’ needs for education quality, and provide useful reference for the improvement of adult education service quality.

Investigation of the Relationship between Leisure Satisfaction and Smartphone Addiction of University Students

Investigation of the Relationship between Leisure Satisfaction and Smartphone Addiction of University Students

Satisfaction of the international students with the content of master’s programs in the field of the management at metropolitan university

That paper is motivated by the fact that the development of export potential of higher education is one of the most significant trends in the modern world educational space. The main form of export higher education in Russia is the training of the international students at local universities. In recent years, there has been an increase in the number of foreign citizens studying at Russian universities. However, in order to attract young people from foreign countries, it is important to identify the level of satisfaction of university students with the content of educational programmes, primarily at the master’s programs. The study shows the need to strengthen the practical orientation of programs and focus on the individual needs of certain groups of international students, taking into account their future careers and socio-cultural practices in the country in which university graduates are going to work in the position of manager.

Students' Satisfaction of the Quality of Educational Services and Support of Medical Science Universities Sports Camps in Iran

Background: Evaluating the quality of educational services and the support offered by universities to prepare sport teams, as well as identifying factors affecting the satisfaction of students, play very important role in improving the future performance of universities to enhance the joyful participation of students in sports activities at universities. The aim of this study was to evaluate the satisfaction of university students with educational services and support of sports camps in the eleventh Male Students Sports Olympiad of the Universities of Medical Sciences in 2012.Materials and Methods: In this survey research, 330 of 2400 male students who participated in the competitions were randomly selected by Morgan table. Data were collected using a researcher-made questionnaire, including demographic information as well as 34 items and 2 open questions with five-point Likert scale (very good, good, moderate or fair, poor, very poor). The validity and reliability of the questionnaire (0.90) were confirmed by the university experts. Data were analyzed using descriptive statistics by SPSS 20.Results: The results of this study revealed that students’ overall satisfaction was at moderate level (3.11±0.79). Students were most satisfied with transportation (3.40 ± 0.93) and least satisfied with medical-health facilities (2.80 ± 1.09) and cultural activities (2.81±0.90).Conclusion: According to the point that satisfaction of students with sports camps was at moderate level, it is essential to pay more attention to the components with which students were least satisfied to improve the quality of services provided by universities.

An exploration of the associations among cognitive flexibility, attachment styles and life satisfaction

This research aimed to investigate the correlation between life satisfaction of university students in the young adult period with cognitive flexibility and attachment styles. The research group comprised 633 university students. The results of data analysis found a positive significant correlation between life satisfaction of students and cognitive flexibility (r= .25, p .05) and grade variables (F(5, 617) = 1.54, p > 0.05).