We report on spectral properties and a high-efficiency broadband laser operation of Tm:CaY0.9Gd0.1AlO4 (Tm:CYGA) crystal. The polarized absorption and emission spectra, gain cross sections and fluorescence lifetime are systematically studied, presenting a broad absorption and emission spectra and thus a smooth gain band. Furthermore, under an absorbed pump power of 4.35 W, a maximum continuous-wave (CW) laser output power of 1.43 W at 1967.8 nm is obtained, corresponding to a slope efficiency of 42.2 %. The beam quality factors (M2) in X-axis and Y-axis are measured to be 1.011 and 1.027, respectively. A tunable Tm:CYGA laser with a tuning range of 284.7 nm from 1837.5 to 2122.2 nm is achieved employing a birefringent filter (BF). The results indicate that the Tm:CYGA crystal is an excellent laser medium for generating high-efficiency broadband CW laser, indicating its potential for ultrashort pulse generation in the 2-μm spectral range.