Climate Of Trust Research Articles

Coach Mindset: Preparing Leaders to Create a Climate of Trust and Value.

Health care, like other industries, is faced with increased competition from both traditional and nontraditional players. A top challenge facing organizations is the ability to effectively develop leaders to lead in an increasingly volatile, uncertain, complex, and ambiguous environment. Organizations with effective leaders have been shown to outperform their peers. Transforming leadership to include the adoption of a coach mindset that creates a climate of trust, enables improved engagement and performance of nurses (employees) and teams, while also accelerating the creation of value and outcome improvements for patients, is a pursuit worthy of leadership attention. The purpose of this article is to describe a conceptual framework, define a coach mindset, and describe the mediating antecedents and consequences that result when leaders adopt a coach mindset as a leadership competency. This work can be applied as a part of leadership development implementation and adoption-related activities and used in future research.

La entrevista prequirúrgica, un beneficio para el paciente

Introducción: El estado de ansiedad es uno de los trastornos más habituales que experimenta un paciente que va a someterse a un acto quirúrgico. La entrevista prequirúrgica se convierte en una herramienta de comunicación útil para controlar la ansiedad a través de una intervención enfermera con el paciente, donde se proporciona información adicional sobre el proceso, con el fin de obtener el bienestar físico y psicológico del paciente. Objetivo: Analizar si la entrevista prequirúrgica es una herramienta útil para disminuir los niveles de ansiedad que experimenta el individuo frente a un acto quirúrgica. Metodología: Se realizó una revisión bibliográfica en diferentes bases de datos. Resultados: La mayoría de los artículos analizados muestran que la entrevista prequirúrgica posee una serie de ventajas frente al nivel de ansiedad del paciente, solo una mínima parte de los artículos no le encuentran un beneficio, pero en ningún caso sería perjudicial. Conclusión: La entrevista prequirúrgica se trata de un instrumento válido, ya que a través de su realización es posible establecer un clima de confianza y tranquilidad reduciendo la ansiedad del paciente, además de aumentar su grado de satisfacción.

Parental engagement in child protection assessment practice: Voices from parents

Internationally, parental engagement is considered crucial in child welfare practice in terms of client change and the potential to improve client outcomes. However, parental engagement is challenging for child welfare practice. This article describes the empirical results of perspectives and experiences of 11 parents’ engagement in child protection assessment practice through in-depth semi-structured interviews in one county in North Estonia. Two conceptual models were used to analyse parental engagement: the family engagement model and the differential or alternative response model.Findings indicate the decisive element in successful engagement is most related to the personal characteristics and communication skills of the worker, especially their ability to create a trusting climate at the beginning of the relationship and maintain supportive communication throughout the working process. When parents’ belief in collaboration and willingness to cooperate were weakened by a negative attitude and mistrust from the worker, they felt let down by the system. True engagement proved to exist only in a supportive environment created by the worker, and parents’ initial willingness to cooperate was never enough to sustain good collaboration. Finally, parents who experienced a supportive attitude and engagement felt they were participating voluntarily and recognised the relationship with the worker as beneficial for them.

School Principals in Spain: Interplay of Leaders, Teachers and Context

This paper analyzes the Spanish school principal figures and their future patterns of leadership and development, according to educational policies in Europe. The first part presents a comprehensive overview of the situation of school principals in Spain, according to the Spanish policy; in the second part, its real practice in a secondary school is evidenced based on the results of a conducted research. The tensions and dilemmas currently faced by school principals in Spain will be analyzed: pedagogical leadership versus management-oriented principals. The interviews carried out reveal the meaning that the different agents give to “leadership”. A climate of trust and collaboration has been established between the management team, middle leaders and teaching staff, necessary conditions for the development of a shared school project and ensure its sustainability for achieve school improvement.

VÁLLALATI IMÁZS HATÁSA A MUNKAVÁLLALÓKRA

A kulcsszavak: hűség, szeretet, rajongás. Egy szervezet képét állandóan formálják különböző meghatározó tényezők, amelyek mindegyike hajlamos másfajta mércét alkalmazni ehhez a folyamathoz. Az érdekelt felek mindegyike különböző módon fogja megítélni ugyanazon szervezetet. Gondolunk itt arra az eshetőségre, mely során maga a cég alkalmazottja, a céghez árut beszerző fél és a vállalattól vásárló kliens is másfajta képet épít fel magában a szóban forgó vállalatról. Ezen tanulmány viszont arra az egy meglévő helyzetre fókuszál s egyben azt a tényt próbálja megvizsgálni, milyen módon van hatással a vállalat alkalmazottjára a vállalati imázs.
 Manapság a munkaerőpiac legnagyobb kihívásaként vehetjük a munkahelyi lojalitás bizonyos szint feletti tartását, illetve a munkavállalói motiváció növelését. Temérdek megoldás létezik arra vonatkozóan, hogyan érhetünk el eredményeket ennek elősegítése érdekében. A téma bemutatása mellett kitérek arra is, hogy melyek azok a különféle dolgozói juttatások, amelyek segíthetnek elérni kitűzött céljainkat. A mai kor embereinek ismerős lehet ezen a téren is a kijelentés, hogy nehezebb megtartani, mint megszerezni. Az élet néha keveset ad, de gyakran elvesz – így van ez legtöbbször a munkavállalók eltávozásával is egy bizonyos vállalattól.
 Munkám fő célja bemutatni a téma elméleti hátterét, mivel úgy gondolom, manapság a vállalatok nagy része van kitéve ennek a problémának. Az idő szűkössége miatt egy komplex, nagy volumenű kutatásra nem került sor, ennek ellenére a munka tartalmaz ötleteket, tanácsokat, milyen módon szerezhető vissza avagy nyerhető meg újonnan a munkavállaló belénk fektetett bizalma, hogyan lesz elkötelezett viszonya a vállalatunkkal. Vállalatok mindennapjainak meghatározó részeivé váltak a munkavállalók, amely kapcsolathoz elengedhetetlen megteremteni számukra a bizalmi légkört, ezért tartottam fontosnak ezt a témát megvizsgálni.

Developing authentic leadership as a starting point to responsible management: A Canadian university case study

To attain sustainable development goals (SDGs), organizations need authentic leaders. Authentic leaders are self-aware and are guided by a strong set of ethical values that drive their actions. They create a climate of trust that stimulates the personal development of subordinates and organizational performance. Experiential learning is recognized as a promising strategy for developing the skills required for authentic leadership. This paper describes an original leadership course in management master's programs at a Canadian university. This course incorporates an intensive off-campus leadership camp whose main strategy involves collaborative action games. This article proposes a threefold contribution. First, it provides a detailed description of a proven educational approach based on experiential learning. Second, it assesses the value of this approach in developing certain key authentic leadership skills, including self-awareness, which is identified as an essential characteristic of a responsible manager. Third, it demonstrates that the intensive leadership camp constitutes an original and relevant pedagogical approach to foster students' learning of authentic leadership, provided that a rigorous process, including a reflexivity mechanism, is followed.

ROLE OF ISESCO IN MODERN INTERNATIONAL RELATIONS

The foreign policy set by the First President of the Republic of Kazakhstan – Elbasy Nursultan A. Nazarbayev, based on the principles of multi-vector approach and balance, means the development of friendly and predictable relations with all states (www.akorda.kz). In accordance with the Concept of Foreign Policy of the Republic of Kazakhstan for 2020 – 2030, approved by the President of the Republic of Kazakhstan Kassym-Jomart K. Tokayev on 6th March 2020, Kazakhstan’s priorities in the maintenance of international peace and security are facilitation of restoring and strengthening the atmosphere of trust in international relations on the basis of the goals and principles of the Charter of the United Nations (UN), promoting multilateral interaction on the basis of equality and compromise, expansion of international cooperation at the bilateral and multilateral levels in the field of education, science, culture, sports and youth policy (www.akorda.kz). In the field of scientific, educational, cultural and educational cooperation, Kazakhstan is fruitfully developing relations with the Islamic Organization for Education, Science and Culture. ISESCO today is an important and popular platform for ensuring a climate of trust between states and supporting international development. Moreover, the Islamic organisation has enormous potential for the development and strengthening of global peace and inter-civilization dialogue. In this regard, the study of institutional and functional activities, the cultural and diplomatic role of ISESCO in the system of modern international relations is of significant interest. In confronting international conflicts, economic crises, extremism and terrorism, ISESCO can play a key role, promoting spiritual and ethical values, humanistic principles. The organization is able to increase its capabilities, resources, initiatives and projects, as well as its partnerships for the benefit of Member States and Muslim communities outside the Islamic world, thereby fulfilling its obligations to support countries and peoples in achieving the Sustainable Development Goals. Key words: international organisation, ISESCO, Islamic world, cooperation, Kazakhstan

Opposing the Power of Lies, Bullshit and Fake News: the Value of Truth

‘Post-truth’ politics poses a serious challenge to the values of truth, and consequently trust. Sections of mainstream political parties and the media do not appear to have basic knowledge or insight into processes that underpin our institutions, and we are confronted with the proliferation of lies, fake news and bullshit—and profound ignorance. We will explore the distinctions between truth and truthfulness, and lies and deceit to centrally argue that truth has considerable intrinsic and instrumental value that should be protected and respected. Truth is invaluable to the integrity of the person, institution and nation, and a climate of trust to the proper functioning of democracy. While it may be expedient to distort or ignore the truth, we value truth in ways that cannot be reduced to its practical value. This is because it is very closely related to trust, sincerity and integrity. Indifference to truth, and the cynical espousing of lies, fake news or bullshit can be destabilising and harmful, as Brexit (the United Kingdom’s process of withdrawal from the European Union) is painfully revealing. Deception constitutes a limit to our will: how can we make informed choices if the information we receive is inaccurate, false or untrue? As our information ecosystem becomes increasingly complex, unpredictable and balkanised, educators have a vital role in helping an informed public navigate what it encounters online.

Sustainable Road Design: Promoting Recycling and Non-Conventional Materials

Many factors impact on the sustainability of road maintenance, including the organization of road authorities, contract forms used, financing structure and, unfortunately, political interference and corruption. However, this paper reviews the opportunities to increase sustainability by utilizing less environmentally damaging material sources, and also the associated challenges. It is a field that has seen advances in recent decades, for example in the effectiveness of cold-mix asphalt binders. Nevertheless, the opportunities are not being taken up in many countries, and this reflects uncertainty in predicting performance. This paper reviews the different design methods available, developed in both temperate and tropical climates, and highlights the lack of agreement with regard to non-conventional materials. The different sources of uncertainty and risk are then discussed, together with ways of limiting them. It is found that, while advances in performance prediction are highly desirable, the key to encouraging recycling and the use of inexpensive but non-conventional materials lies in development of the right contractual arrangements, specifically partnering and risk/reward sharing. The paper concludes with a discussion on approaches to partnering in the construction industry and the prerequisite climate of trust without which innovation is almost inevitably stifled.

"WHAT WE CANNOT SPEAK ABOUT WE MUST TWEET": TRUST AMONG ISRAELI TWITTER USERS WITH DEPRESSION

Research on self-revealing online environments in general and on internet-based medical support groups in particular has demonstrated that participants in such environments customarily assume others to be worthy of intimacy that is indeed reciprocated, resulting in a generalized climate of mutual trust that nevertheless meets significant challenges in actual online practice. While most previous studies have examined this phenomenon in the context of blogs, forums, and social media groups explicitly devoted to specific _physical_ illnesses, in this study we focus on a "naturally" developing, unstructured, a-hierarchical "community"-of-sorts that is based on a shared _mental_ disorder – Israeli Twitter users with depression. In-depth interviews with these users demonstrate how the unique affordances of Twitter in Israel – and especially its lack of popularity and its construction as the "anti-Facebook" – have enabled it to become a discursive space in which non-hegemonic voices are more prominent.
 While Twitter users with depression were cautious in developing trust, once trust was inferred it became a central facet of their perception of Twitter and its supportive role. Users conceived of Twitter as a sanctuary and echo chamber in which people with depression can present their authentic selves to an empathetic, non-judgmental community of similar outcasts. At the same time, the community's expectations for profound authenticity paradoxically led some users to avoid tweeting about positive experiences. In addition, Twitter's marginal status allowed users to link their sense of _psychological_ reclusiveness to their sense of _political_ isolation in a climate in which leftist views are increasingly ostracized.

Food trust in low trust environments. Negotiating food trust in belgian prisons

This article examines how food trust is negotiated in Belgian penitentiaries. The study of food trust in prison, provides a particular context where the process can be understood in a low trust environment, and framed within a wider debate about food trust that has focused predominantly on how confidence is constructed in the context of outside society. A qualitative study, based on 60 in-depth interviews conducted with prisoners (41) and prison staff (19) and participant observations in prison kitchens, was carried out in five Belgian prisons. The findings show first, that trust in prisoners who work in the kitchen, and trust in external actors such as food control bodies or religious representatives that regularly visit the kitchens, can facilitate a negotiation of trust. Secondly, and contextually related to the above, is the importance of respecting religious and cultural norms in establishing a climate of food trust. Finally, the results additionally indicate that a lack of information, and/or incorrect information about cleanliness, at times led to food distrust.

Learning from partnership tensions in transcultural interdisciplinary case discussion seminars: A qualitative study of collaborative youth mental health care informed by game theory

Although collaborative care was adopted in several countries, including Canada, to improve the health and social services system, partnerships are often experienced as challenging. In many cases, transformative partnership remains a political rhetoric rather than a practical reality. This article presents an analysis of partnership relationships in youth mental health (YMH) using insights from game theory and a qualitative analysis of interactions during transcultural interinstitutional and interdisciplinary case discussion seminars (TIICDSs). Drawing on the analysis of 40 seminar sessions and six focus groups with seminar participants conducted in Montréal (Canada) between October 2013 and April 2015, this article interrogates the conditions and processes present in TIICDSs that contribute to building and strengthening YMH partnerships, examining how tensions among TIICDS participants are attended to. Research results indicate that TIICDSs can be seen as a game operating under different rules than real-life clinical work. They are characterized by the establishment of a climate of trust and respect, a high value placed on diversity and creativity, a concern for affects and power dynamics, a process of inclusive dialogue and negotiation, and a consideration for continuity. The game rules allow participants to safely apprehend a situation from a different perspective, a key competence in intercultural and collaborative YMH care. Results also indicate that participants complexify their representations by playing with divergent perceptions of people and situations and that enhanced case formulations are collective game outcomes. In light of our findings, tensions in collaborations can be seen as constituting both obstacles that can be counterproductive if not attended to, as well as powerful and useful learning tools that, under certain conditions, can support the clinical process and contribute to partnership building. Some clinical and partnership impasses may be overcome through clinical case discussions that allow partners to address these tensions and negotiate power relationships.

Доверие общества вооруженным силам (зарубежный опыт социологических исследований).

This paper summarizes the sociological studies of public confidence in the armed forces in Western Europe and North America that are conducted to examine the attitude of the population towards social institutions. It focuses on institutions providing sociological support to the armed forces’ activities and reveals the promising areas of research of international military sociologists. The analysis of the results of sociological surveys conducted by Gallup, Edelman, Pew Research Center shows that the army clearly ranks first in the trust ratings of social and state institutions both in Western Europe and the United States. At the same time, there is a trend leading to a contradiction in the structure of confidence – among the emotional, cognitive, and behavioral components. The people of North America and Western Europe support the armed forces and military personnel, but they have a negative attitude towards military campaigns in which these armed forces are compelled to participate. Failure to understand the specific nature of the army’s activities and its insulation results in a civil-military gap. The analysis of scientific publications and research reveals the significance of the political context of trust when assessing the level of civil-military relations. The party affiliation of American respondents is a fundamental determinant of their trust/distrust in the armed forces. The climate of trust within a military organization as well as the confidence of military personnel in the social institution of military service is a significant indicator of public confidence in the armed forces.

THE TEACHER OF THE FUTURE WE WANT

Comparative analyzes of educational systems indicate that a teacher is one of the most important factors in improving the education system. The greatest challenges of the modern era faced by teachers are: increasing student's antisocial behavior, inadequate cooperation with school community actors, parents and other educational institutions, the absence of greater autonomy in curriculum innovation, and technological development in educational system. That is why modern teachers are expected to adopt new roles and competences. When talking about a teacher of the future, it is most often meant to teach learners for and in the context of the digital age. No less important emphasis is on the capacity of future teachers who, besides cognitive development, develop theirs and students' emotional, social and working competences. Emotional and social education of teachers is an imperative of contemporary school. Freedom of emotional expression of students' represents an optimal pedagogical contribution to emotional development, and the development of social competences influences the regulation of social relations in the class. Therefore, it is necessary to apply the democratic style of teacher management based on mutual trust and respect. Such an approach is based on the authority of values and encourages interaction, autonomy and mutual compromise. A teacher who tends to implement such a humanistic approach makes it possible to create an incentive environment that is subordinate to the interests, needs and opportunities of the child, which the school of the future should be based on. How much teachers are willing to respond to some of the challenges of the modern age? How far are we from achieving that teachers promote values based on the humanistic conception? How much are these values consistent with the needs of the pupil's themselves? Our study is an attempt to answer these questions. In this social and theoretical context, this study examines: 1) the extent to which teachers are oriented towards the implementation of the humanistic conception in education, and 2) how students' perceive the real and ideal roles and characteristics of teachers. These two analyzes are compared and we use a quantitative and qualitative approach. For the analysis of teacher orientation, we used the scale of assessment of the pedagogical climate in the school (ISC-S). The scale contains 44 items grouped into nine categories, which measure: teacher's support for students, clarity and consistency in the application of rules, student's dedication, orientation to achievement; disciplinary rigor, students's involvement in decision-making, teaching innovation, negative and positive peer interaction and cultural pluralism. The scale was filled by 30 teachers from a primary school in Niš. The results suggest that teachers who teach natural and social-humanistic subjects, as well as teachers with different years of service, differ in their degree of focus on humanistic education. The student's perceptions of teacher roles were measured through the focus of a group interview on three topics: the personality of the teacher, the role and influence on pupil's behavior and the ideal teacher. In the focus group interview, 12 students of the seventh and eighth grades of the same elementary school participated. The basic results of focus groups with pupils indicate the similarity of pupils in understanding the role and personality of teachers and the difference between sexes in perceiving the ideal teacher. Based on the results, we conclude that it is necessary to develop the competencies of teachers regarding the management of contemporary educational processes, independent and cooperative research of their own practice. It is necessary to create a mutual climate of trust, support and encourage the ethical behavior of students, all for the purpose of better mutual relations and the future we want.

The Concept of Trust in Socio-Economic Life

The concept of trust is considered as a psychological and sociological phenomenon. Numerous theories have been developed to achieve economic development and to increase the level of welfare. The theories have not always revealed the expected results due to ignoring human behavior. Behavioral models addressing human behavior have gained importance in recent years. Thus, it was seen that emotions and thoughts were effective in creating different economic decisions. One of the factors affecting decisions is also trust. The aim of the study is to clarify the effects of the concept of trust on socio-economic life with different perspectives. When the literature is examined; There are concepts such as (i) social trust and (ii) economic trust. These concepts are related closely with some topics such as marketing and business, finance and economics. Some positive results are expected from the climate of trust. (i) With the establishment of appropriate communication between individuals, some social problems and their costs are reduced. (ii) The development of business-customer relations is beneficial for both sides. (iii) With the positive relations between fund providers and fund seekers in financial markets, financial institutions work more effectively and the markets grow. (iv) Financial growth also triggers economic growth and development. (v) Economic trust, as a measure of future assessments, increases economic activities. The study collectively evaluates the effect of the concept of trust in different areas. The findings show what kind of legal arrangements should be made by policy makers in different areas in order to increase the trust of people.

The Moderating Effect of Transformational Leadership on the Relationship between Organizational Culture and Organizational Effectiveness: An Empirical Study in Food Companies Listed at the Amman Stock Exchange-Jordan

The main aim of this study is to investigate the moderating effect of Transformational Leadership (Inspirational Motivation, Intellectual Stimulation, and Idealized Influence) on the relationship between Organizational Culture (Teamwork and Innovation) and Organizational Effectiveness in Food Companies listed at the Amman Stock Exchange -Jordan.
 
 The data was gathered through a questionnaire that was designed and distributed to convenient sample units that represented these Food Companies. A total of 236 respondents participated by answering the questionnaire, and they represented 10 percent of companies' employees.
 
 Descriptive analytical approaches were used to analyze the data for this study using Statistical Package for Social Sciences program V.21. 
 
 The study results show that there was a significant statistical effect of Organizational Culture on Organizational Effectiveness, and there was a significant statistical moderating effect of Transformational Leadership on the relationship between Organizational Culture and Organizational Effectiveness in Food Companies listed at Amman Stock Exchange. 
 
 The study recommended that these Companies need to adopt behavioral training programs for the current managers and supervisors to promote the transformational leadership style and create a climate of mutual trust and respect with employees and inspire and motivate them intellectually to increase the positive impact of transformational leadership on the relationship between organizational culture and organizational effectiveness.

Organizational justice, conflict management and employee relations

PurposeThe purpose of this paper is to examine the impact of organizational justice and conflict management on employee relations (ER) through the mediating role of climate of trust.Design/methodology/approachThis study was conducted with a sample of 331 employees working in a power transmission unit of Odisha. Data were collected by administering a structured questionnaire and analyzed using structural equation modeling (AMOS 20).FindingsThe results reveal that climate of trust plays the role of a partial mediator between organizational justice and ER and conflict management and ER. Also, it was found that organizational justice, conflict management and climate of trust are the positive and significant predictors of ER.Research limitations/implicationsThe study was confined to a single state-owned power transmission unit of an Indian state, which restricts its generalizability. The research would benefit from exploration in alternative units.Practical implicationsThis scholarly work may encourage managers and decision makers to develop trust building climate by focusing on organizational justice and conflict management to flourish an environment of harmonious ER, furthermore to formulate effective strategies for cultivating facilitative work environment to enhance positive attitude among the employees to challenge future goals.Originality/valueThe research is exclusive in determining the influence of organizational justice and conflict management on ER through the mediator of climate of trust in the new perspective of the power sector that provides empirical evidence to the extant literature.

Individual and Organisational Factors Affecting Knowledge Workers’ Perceptions of the Effectiveness of Informal Learning: a Multilevel Analysis

The purpose of this study was to investigate the effect of individual and organisational factors on knowledge workers’ perceptions of the effectiveness of informal learning. Because most studies on informal learning have been conducted at the individual level, studies empirically examining the influence of individual and organisational factors simultaneously remain necessary. The research question guiding this study was: What are organizational and individual factors that influence knowledge workers’ perceptions of the effectiveness of informal learning? Tynjala’s (2013) 3-P (Presage, Process, and Product) model of workplace learning was adopted to identify factors affecting informal learning and its outcomes. In performing our multilevel analysis, we used the Human Capital Corporate Panel (HCCP) dataset covering a sample of 4628 knowledge workers across 396 companies in South Korea. At the individual level, task uncertainty, motivation, organisational commitment, job satisfaction, and perceived promotion opportunities were positively related to the workers’ perceptions of the effectiveness of informal learning. At the organisational level, training and development (T&D) support and trust climate were significantly related to perceptions of the effectiveness of informal learning, while top management support and open communication were not.

Superando la ansiedad para lograr el aprendizaje de una segunda lengua

El presente proyecto de intervención fue diseñado con base en la necesidad de ayudar a los alumnos a controlar la ansiedad que les produce el aprendizaje de una segunda lengua, se interviene educativamente con el fin de trabajar estrategias que les permitan lograr ser conscientes de la ansiedad que les genera las prácticas y ejercicios orales, escritos y auditivos en la asignatura de inglés; también se pretende que elaboren estrategias de autocontrol, facilitando el aprendizaje y manejo pertinente del idioma, así como maniobrar con la ansiedad negativa a fin de convertirla en positiva e impulsar el aprendizaje de la segunda lengua. El diagnóstico realizado revela que los alumnos reconocen la ansiedad y saben que es un mecanismo de defensa por la inseguridad que tienen al aprender una lengua extranjera, esto les permite controlar esta emoción dando como resultado un mejor aprendizaje del idioma. Las estrategias fueron un taller con siete actividades los cuales van encaminadas a crear un clima de confianza y reconocimiento de los procesos psicológicos que se viven al estar en un grupo y proporcionar seguridad al alumno, estimulando a los estudiantes para que enfrenten y superen su ansiedad. Los resultados reflejan la afectividad del programa diseñado.

Child with Retinoblatoma: Diagnosis Announcement, Difficulties and Parent’s Experiences

Introduction: Retinoblastoma is a cancerous tumor of the retina. It is a rare pathology that affects each year, in France, one child out of 15,000 to 20,000 births. In Morocco, and in a prospective study conducted over 2 years and 3 months in the pediatric ophthalmology department in Casablanca, the annual incidence of retinoblastoma was estimated at 18 cases per year. The diagnosis of cancer, like any other serious illness, provokes an intense feeling of guilt in the child and in his parents. The retinoblastoma diagnosis announcement remains a difficult and delicate moment for caregivers and parents. The purpose of our work is to describe the experience of the parents of a child with retinoblastoma and to assess the degree of satisfaction of these children both for the treatment of their child and for clarity. information transmitted. Material and method: We conducted a descriptive cross-sectional study of the parents of children with retinoblastoma who received care in the ophthalmology department of Mohammed VI CHU Marrakech Morocco, and this over a period of one year from March 2016 to March 2017. The data is collected from parents with a questionnaire aimed to assess the parents' feelings and experiences around the following areas: the announcement structure, the climate of trust, proposal of formalizing personalized support. Results: The average age of children at the time of diagnosis is 11 months, with a male predominance, sex ratio is 1.4. All families had one sick child. Retinoblastoma was bilateral in two cases. The surgical treatment was radical in all cases. 75% felt that the doctor was able to find the right words to announce the disease, and 42% felt he found the right words. At the time of diagnosis, 11 out of 12 families felt that they had received sufficient listening from the healthcare professionals and 75% felt that listening was quite sufficient. All parents report that the doctor who made the announcement spoke to them with care and respect and 92% spoke on the extreme positive score. 66% of families report receiving a personalized care plan. Conclusion: The results of this study will improve the overall care provided to children and integrate the difficulties expressed and felt by parents to the care project.