Team Trust Research Articles

EFFECTS OF TEAMWORK ON EMPLOYEE PERFORMANCE: A CASE STUDY OF THE HOTEL SECTOR IN CAN THO CITY, VIETNAM

Potential effects of the teamwork and employee performance have been identified in the literature and viewed as as one of the most concerns in a branch of the human resource management (HRM). The study aims to examine effects of the teamwork on employee performance basing upon a survey from 120 employees working for 2 to 5 star-ranked hotels in Can Tho city. The widely-used methods for the qualitative data analysis including the Exploratory Factor Analysis (EFA) and regression analysis were applied. The empirical results show that the employee performance is positively and directly related with four elements, relevant to the postulated theory. It is also worth noting that two out of these four factors - Recognition and reward and Team trust – are enough of the statistical significance which may explain in the relation with the employee performance at hotels. In conclusion, some main findings and limitations of the study are pointed out.

Collaborative Learning in the Flipped University Classroom: Identifying Team Process Factors

The purpose of this study was to examine how team process factors relate to students’ self-efficacy, attitude, and learning satisfaction in flipped learning. Since lone-wolf students tend to have little patience for the group work process and exhibit a lack of organizational commitment, this study also explores how students’ preferences for collaborative work or individual work affect their self-efficacy, attitude, and learning satisfaction in a flipped classroom. The participants were thirty-four undergraduate students enrolled in a consumer behavior course offered by a school of business at a university in Seoul, South Korea. Data were collected through surveys that measured team process, lone-wolf tendencies, self-efficacy, and attitude during the course. The results show the factor of team trust had a significant negative correlation with the lone-wolf measure but a positive correlation with responsibility, communication, cognitive and social competency, and self-efficacy. Moreover, communication and responsibility were positive predictors of self-efficacy and attitude. These results imply the usefulness of identifying critical variables of individual difference, such as lone-wolf tendencies, that could lead to both dysfunctional team process and low outcomes. Based on the results, this study provides implications for structuring and managing team projects in a higher education setting.

Multi-level correlates of received social support among heart transplant recipients in the international BRIGHT Study: a secondary analysis.

Social support is critical in follow-up of patients after heart transplant (HTx) and positively influences well-being and clinical outcomes such as medication adherence. The purpose of this study was to (i) explore received social support variation (emotional and practical) in HTx recipients at country and centre level and (ii) to assess multi-level correlates. Secondary data analysis of the multi-level cross-sectional BRIGHT study was conducted in 36 HTx centres in 11 countries. Received social support related to medication adherence was measured with emotional and practical sub-scales. The Conceptual Model of Social Networks and Health guided selection of patient, micro (interpersonal and psychosocial), meso (HTx centre) and macro-level (country health system) factors. Descriptive statistics, intraclass correlations, and sequential multiple ordinal mixed logistic regression analysis were used. A total of 1379 adult HTx recipients were included. Patient level correlates (female sex, living alone, and fewer depressive symptoms) and micro-level correlates (higher level of chronic disease management and trust in the healthcare team) were associated with better emotional social support. Similarly, patient level (living alone, younger age, and male sex), micro-level and meso-level (patient and clinician-rated higher level of chronic disease management) were associated with better practical social support. Social support varied at country and centre levels for emotional and practical dimensions. Social support in HTx recipients varies by country, centre, and was associated with multi-level correlates. Qualitative and longitudinal studies are needed to understand influencing factors of social support for intervention development, improvement of social support, and clinical outcomes.

The impact of COVID-19 on autologous stem cell transplantation in multiple myeloma: A single-centre, qualitative evaluation study

Autologous stem cell transplantation (ASCT) is standard of care in biologically fit, newly diagnosed multiple myeloma (MM) patients, offering better therapeutic outcomes and improved quality of life (QoL). However, with the UK’s 1st national lockdown on 23/03/2020, several guidelines recommended deferring ASCT due to risks of infection, with resource limitations forcing some units to suspend ASCT entirely. Such changes to patients’ treatment plans inevitably altered their lived experience during these uncertain times with expected impact on QoL. We conducted a qualitative study using semi-structured interviews to gain insight into MM patients’ understanding of their disease, initial therapy and ASCT, and their response to therapy changes. A clinical snapshot of how COVID-19 affected the MM ASCT service in a single UK institution is also provided, including changes to chemotherapy treatment plans, timing, and prioritisation of ASCT. Framework analysis identified 6 overarching themes: (1) beliefs about ASCT, (2) perceptions of information provided about MM and ASCT, (3) high levels of fear and anxiety due to COVID-19, (4) feelings about ASCT disruption or delay due to COVID-19, (5) perceptions of care, and (6) importance of social support. Example subthemes were beliefs that ASCT would provide a long-remission/best chance of normality including freedom from chemotherapy and associated side-effects, disappointment, and devastation at COVID-related treatment delays (despite high anxiety about infection) and exceptionally high levels of trust in the transplant team. Such insights will help us adjust our service and counselling approaches to be more in tune with patients’ priorities and expectations.

How can cross-cultural virtual learning teams collaborate effectively: A longitudinal study

Considering the crucial role of cross-cultural virtual learning teams (VLTs) in industries and academics, this study adopts a longitudinal approach and investigates in-depth how cross-cultural VLTs collaborate effectively by examining relationships among three concepts, namely swift trust, team trust, and shared mental model (SMM). Categorizing team stages as structuring, work, and termination, our study indicates that swift trust enhances team trust at the structuring stage. At all three stages, team trust strengthens SMM, which then improves team performance. At the work stage, the impact of SMM on team performance reaches its peak. Our findings contribute to the online learning literature and practices.

Public Views About Involvement in Decision-Making on Health Data Sharing, Access, Use and Reuse: The Importance of Trust in Science and Other Institutions.

BackgroundData-intensive and needs-driven research can deliver substantial health benefits. However, concerns with privacy loss, undisclosed surveillance, and discrimination are on the rise due to mounting data breaches. This can undermine the trustworthiness of data processing institutions and reduce people's willingness to share their data. Involving the public in health data governance can help to address this problem by imbuing data processing frameworks with societal values. This study assesses public views about involvement in individual-level decisions concerned with health data and their association with trust in science and other institutions.MethodsCross-sectional study with 162 patients and 489 informal carers followed at two reference centers for rare diseases in an academic hospital in Portugal (June 2019–March 2020). Participants rated the importance of involvement in decision-making concerning health data sharing, access, use, and reuse from “not important” to “very important”. Its association with sociodemographic characteristics, interpersonal trust, trust in national and international institutions, and the importance of trust in research teams and host institutions was tested.ResultsMost participants perceived involvement in decision-making about data sharing (85.1%), access (87.1%), use (85%) and reuse (79.9%) to be important or very important. Participants who ascribed a high degree of importance to trust in research host institutions were significantly more likely to value involvement in such decisions. A similar position was expressed by participants who valued trust in research teams for data sharing, access, and use. Participants with low levels of trust in national and international institutions and with lower levels of education attributed less importance to being involved in decisions about data use.ConclusionThe high value attributed by participants to involvement in individual-level data governance stresses the need to broaden opportunities for public participation in health data decision-making, namely by introducing a meta consent approach. The important role played by trust in science and in other institutions in shaping participants' views about involvement highlights the relevance of pairing such a meta consent approach with the provision of transparent information about the implications of data sharing, the resources needed to make informed choices and the development of harm mitigation tools and redress.

Patient Socioeconomic and Cultural Factors Associated With Fidelity to Guideline-Concordant Breast Cancer Therapy Delivery in Botswana

PURPOSE Breast cancer patients, including patients living with HIV (PLWH), in sub-Saharan Africa experience a disproportionate burden of mortality. Adherence to treatment guidelines improves quality of care and survival outcomes. We therefore sought to study patient socioeconomic and cultural factors associated with treatment fidelity and how this may differ for PLWH in Botswana. METHODS This was a qualitative study design with deviance sampling of high and low fidelity patients who initiated treatment for stage I-III breast cancer. One-on-one phone interviews were conducted using semi-structured interviews, guided by the Theory of Planned Behavior. The final sample size was determined by thematic saturation. Transcribed interviews were double-coded and analyzed in NVivo using an integrated analysis approach. We maintained a kappa statistic of 0.8 between coders. RESULTS Fifteen high and 15 low fidelity patients were enrolled from August 25-December 15, 2020. Ten out of 30 of the cohort were PLWH. Barriers to treatment adherence included concerns about safety and efficacy of chemotherapy, lack of trust in the care team, lack of psychosocial support, financial toxicity, geographical inaccessibility, and other health-system barriers. Drivers and manifestations of stigma, including intersectional stigma of cancer fatalism in PLWH were identified as prominent barriers. Conversely, self-acceptance and de-stigmatization were identified as facilitators of treatment initiation. Additional facilitators included knowledge of curative intent, anticipated management of side effects, self-motivation, social support, and peer support. COVID-19 pandemic amplified existing socioeconomic barriers especially for patients with food insecurity and geographic inaccessibility. CONCLUSION The study identified multi-level modifiable patient and related health-system factors associated with treatment initiation and adherence. PLWH experienced unique barriers including intersectional stigma, which is a critical finding and warrants further evaluation. The facilitators in this study provide opportunities for leveraging existing strengths within the specific context to design multilevel implementation strategies to increase treatment fidelity of guideline concordant breast cancer therapy.

Empowering change for future-making: Developing agency by framing wicked problems through design

As the world and its challenges are becoming more complex, students and practitioners alike need to develop a more nuanced understanding of how to navigate problems today for envisioning desirable futures. Design’s inherent focus on future-making and dealing with ill-defined problems has been identified as a potential way forward. Yet, there is a paucity of studies looking at what elements support (or hinder) students developing agency when it comes to framing and identifying problems. By taking the UN’s Sustainable Development Goals as an example of ill-defined problems, we studied a multidisciplinary student body in a higher education institution attending a three-week intensive course focusing on how design can serve as a catalyst for social and environmental change. Our findings suggest future-oriented problem framing is dependent on the following aspects: combining theory and practice, engaging with the world and its complexities, reciprocal trust in design teams, self-reflection, changing perspectives, and emotional investment. Based on the findings, a model is crafted to illustrate how agency for future-making can emerge and be developed by engaging with real-life problems through design. Implications for research and practice point towards a more balanced relationship between skill development and ways of engaging with the surrounding world.

The Impact of Gender Identity on In-Group Trust

The article discusses the problem of the influence of gender identity on intra-group trust. Various scientific views on the category of trust are examined. Attention is also paid to the socio-psychological function of trust. Trust, in turn, is the foundation of the relationship between people and a factor in the effectiveness of cooperation. Having defined gender identity, we can say which form of identification positively affects internal group trust, and therefore the effectiveness of cooperation in a sports team. The article describes what type of gender identification (masculinity, femininity, androgyny) positively affects internal group trust, and does this have any connection with the success of a sports team. Also in the article to answer our tasks: 1) conduct a theoretical analysis of foreign and domestic theories of the formation of gender identity; 2) to study the theoretical foundations of the phenomenon of trust and analyze the importance of trust as a component of interpersonal communication in a sports team; 3) conduct a study to determine the gender identity of the person and determine the level of trust in the sports team; 4) analyze the relationship between gender identity and trust in a sports team; 5) to trace the influence of these factors on the success of a football team.

Validation of a patient-reported measure of social support provided by nurses in breast cancer care (SuPP-N): based on a cross-sectional patient survey in 83 German hospitals

ObjectivesTo validate the patient-reported measure of Social Support Perceived by Patients Scale-Nurses (SuPP-N).Design/settingA secondary data analysis based on a cross-sectional breast cancer patient survey in 83 German hospitals. Patients were...

Becoming agile together: Customer influence on agile adoption within commissioned software teams

Despite the ongoing expansion of agile practices beyond software firms, agile adoption remains risky, challenging, and poorly understood. Although agile practices emphasize self-organization and customer collaboration, we know little about how customers influence agile adoption within self-organizing teams. Here, we analyze how a commissioned software team engaged in customer collaboration during agile adoption at a Danish IT service provider. Our case study shows that the software team's transition to self-organized teamwork practices, agile planning routines, and active customer engagement was mutually dependent on the customer's trust in the software team and flexible collaborative routines. As a result, we advance a theoretical perspective of customer influence on agile adoption within commissioned software teams, implying that both software teams and customers need to navigate a contradictory tension between self-organization and collaboration to become agile together.

Defining Transition Success for Young Adults with Inflammatory Bowel Disease According to Patients, Parents and Health Care Providers.

BackgroundThe transition from pediatric to adult care is associated with changes centered around the patient taking responsibility for their health. As the incidence of childhood-onset inflammatory bowel disease (IBD) is increasing, it is important to address gaps in transition literature—specifically, the indicators signifying achievement of transition success. The study objective was to define transition success according to patients, parents, and health care providers involved in IBD transition.MethodsThis study used the method of qualitative description to conduct semi-structured interviews with patients, parents, and health care providers. During interviews, demographic information was collected, and interviews were recorded and transcribed. Data analysis was conducted independently of each group using latent content analysis. Participant recruitment continued until thematic saturation was reached within each group.ResultsPatients, parents, and health care providers all defined transition success with the theme of independence in one’s care. The theme of disease management emerged within parent and provider groups, whereas the theme of relationship with/ trust in adult care team was common to patients and parents. Additional themes of care team management, general knowledge, care stability, and health outcomes emerged within specific groups.ConclusionThis study demonstrated differences between how patients, parents, and health care providers view transition success. This finding reveals the value of using a multifaceted definition of transition success with input from all stakeholders. Further research should prioritize the identification of factors common to patients who do not reach transition success as defined by patients, their parents, and providers.

Shared transformational leadership and emergent team processes: determinants of team viability and team satisfaction

PurposeThe purpose of this study is to examine the effects of shared transformational leadership and its components on team viability and team satisfaction through the mediating processes of workplace spirituality and team trust, the emergent states of team processes.Design/methodology/approachThis study is based on software project teams working in India’s information technology sector. The study adopts a cross-sectional research design to investigate the relationships between the study’s constructs.FindingsThis study shows varying effects of the components of shared transformational leadership on team viability and team satisfaction. The study has shown empirical evidence for the mediating role of workplace spirituality in the relationship between shared transformational leadership components and team effectiveness components. This study reveals the intervening roles of workplace spirituality and team trust in the relationship between shared transformational leadership as a unidimensional construct and team viability and effectiveness.Research limitations/implicationsTeam rewards and team autonomy can cultivate a sense of community and trust among team members. Team trust facilitates autonomy, and workplace spirituality helps develop connectedness among team members.Originality/valueThis study has contributed to the research discourse on team effectiveness by demonstrating that workplace spirituality and team trust act as mediators in the relationship between shared transformational leadership and team effectiveness. This study has shown the relative strength of the effects of the components of shared transformational leadership on workplace spirituality, team viability and team satisfaction.

Understanding health outcomes following workplace aggression: A social exchange perspective.

This study explored health outcomes following workplace aggression among social workers in Israel. Grounded in the social exchange theory, a relationship-based perspective was used to explain the mechanism through which exposure to workplace aggression results in employee outcomes. Reports of employees and managers were analysed with respect to the impact of varied forms of aggressive behaviours perpetrated by clients and co-workers on posttraumatic stress and somatic symptoms. The intervening effects on symptoms of two forms of perceived organisational support, organisational procedural support and interpersonal co-worker support operationalised as team trust were examined. Overall, 548 employees and 89 managers in 31 social services departments completed self-report questionnaires. Results revealed positive associations between exposure to both co-worker and client aggression, and posttraumatic stress and somatic symptoms. Importantly, while perceived organisational support is often equated with social support, this study found that two elements, organisational procedural support and team trust, had differing impacts on somatic and posttraumatic stress symptoms following WPA. Specifically, team trust was negatively associated with symptoms, while organisational procedural support showed no effect. This study has important implications for timely prevention measures to deal with workplace aggressions and valuable directions for future studies.

Can virtuality be protective of team trust? Conflict and effectiveness in hybrid teams

ABSTRACT Virtuality is noticeably present in organisations and influences the way people interact within teams. This study involved 104 organisational teams with some degree of virtuality and intends to analyze a moderated-mediation model in which virtuality moderates the indirect effect of team conflict on team effectiveness and innovation through team trust. First, results reveal that the negative association between conflict and team trust was significant for task conflict only in teams with low virtuality, and for relationship conflict was significant under low and moderate levels of virtuality. Finally, findings indicate that virtuality moderated the negative mediated relationship between both task and relationship team conflict and team effectiveness only through cognitive trust. Overall, the findings suggest that virtuality may protect team trust from the negative effects of conflict, and they point to the key role of cognitive trust as an antecedent of team effectiveness in hybrid teams.

Servant/Authoritarian Leadership in Convents, Team Trust, Engagement and Commitment

Leadership plays a crucial role in building trust and followers' wellbeing in organizations. This study explores the relationship between servant and authoritarian leadership, team trust, and follower engagement and affective commitment in local religious communities or convents, within a Catholic Women Religious Institute in Nigeria. Structural equation modeling was applied to investigate these relationships with quantitative data comprising 453 followers. We complement our quantitative data using exploratory findings from qualitative content analysis; looking into archival documents to further explain the observed relations. Findings show that servant leadership in convents stimulates followers' engagement and affective commitment through team trust (followers' trust in each other) that leaders promote among followers. Authoritarian leadership in contrast, was found to hinder followers' engagement and affective commitment since there is less fostering of team trust among followers. We discuss theoretical and practical implications.

Patient Perceptions of Hospital Experiences: Implications for Innovations in Patient Safety.

The purpose of this study was to qualitatively examine safety experiences of hospitalized patients and families. We conducted 5 focus groups at 2 sites with patients and family members of patients who had been hospitalized at least once within the preceding 2 years. Using a semistructured focus group script, participants were asked to describe hospital experiences, including any safety risks or problems, and to discuss trust in the hospital care team or members of the care team. All focus groups were audiorecorded and transcribed, and transcriptions were qualitatively analyzed using thematic analysis by experienced qualitative analysts and experts in patient safety. We collected rich descriptions of safety problems in the hospital. We identified 4 main themes from our focus group data. (1) Experiences with safety problems were not unusual among participants, (2) patients and families develop a structured "care story" about their hospital experiences, (3) there is a spectrum of trust between patients and the hospital care team members that can be diminished or enhanced by experiences, and (4) patients believed having someone who could advocate for them during their hospitalization was important. Our results suggest that acknowledgment of safety problems, clear communication, building trust, and a role for advocacy are impactful pathways health care providers and health care systems can improve patient experiences. Information technology such as patient- and clinician-facing displays can support each of these actions.

Digitalizing Gratitude and Building Trust through Technology in a Post-COVID-19 World—Report of a Case from Japan

Employee engagement has become a critical issue in Japanese companies. One way to develop it is to improve the relationship among employees through gratitude expressions. In the post-COVID-19 remote work environment, digital devices are essential. This paper confirms that expressions of gratitude delivered via digital devices enhance the relationship between employees. We experimented in a small-town government office where participants (n = 88) were asked to (1) use the Thanks App, an app we developed to express gratitude, for two months and (2) respond to an engagement survey we developed before and after the experimental period. Through cross-analysis of the data from the app and questionnaire, we found that the “trust in colleagues” factor had a strong correlation (r = 0.80, p < 0.001) with our new index computed by the app’s data. The results suggest that the use of the Thanks App may help visualize the trust relationship among teams. This study has a practical value in providing a new team management tool for visualizing team trust. In addition, it provides a new research method for emotional and social psychology using digital devices.

Exploring Shared Leadership : Mediating Roles of Spirit at Work and Team Trust

This paper aimed to develop a model of serial mediation in team effectiveness. We adopted the theory-building approach to identify the gaps in the relationship among relevant variables of the study to build a serial mediation model. We conceptualized a serial mediation model in which the constructs of ‘spirit at work’ and ‘team trust’ were posited as mediators in the relationship between shared transformational leadership and team effectiveness. This paper provided theoretical premises among the study constructs by drawing on robust theories such as symbolic interactionist theories of identity, comprehensive workplace spirituality facilitation model, and individuation theory. This paper calls for the conceptualization of multidimensional constructs such as shared transformational leadership and spirit at work as reflective – formative constructs, instead of their conceptualization as reflective – reflective constructs, as the scholars theorize the direction of causality to flow from dimensions to the latent construct.

Abstract P5-14-19: More than a disease: Older women and breast cancer treatment

Abstract Background: Cancer strikes people of every age; however, older people have the highest risk, and as America’s population ages, the challenges uniquely impacting older women with breast cancer increase as well. Method and goals: With this in mind, SHARE conducted a survey of 1,000 women online from February - April 2021. We surveyed women in four age groups: 59 and younger, 60 -69, 70 -79, and 80 and above. On average, the women surveyed had been diagnosed with breast cancer within the last five years. The survey included 45 questions and was designed to identify how decisions are made, where support is given, and what women believe is still needed to foster a deeper sense of trust in their medical providers. Most importantly, we wanted to uncover what impact, if any, age has on how women answer these questions. The results: SHARE’s survey asked women to report on those factors most influential to their treatment decisions at the time of diagnosis. The five key considerations included: 1) time to consider all available treatment options (older women were more likely - 37% vs 22%- to state that they did not have enough time to consider treatment options); 2) discussions of emotional and mental well being and resources for support (older patients were more likely to have discussed mental health with their provider - 55% to 33%); 3) the inclusion of patient allies in decision making (older patients were more likely to seek out a cancer support helpline - 20% vs 7%); 4) the access to additional support resources (respondents younger than age 70 cited medical and health websites, cancer organizations and other medical professionals as their go-to resources, while those ages 70 to 79 were more likely to reach out to family, at 40%, before utilizing other resources); 5) the role of shared decision making (63% of respondents, ages 80 and older, report that their doctor made most of their treatment decisions, more than twice the rate of any other age group: ages 59 and younger, 31%; ages 60 to 69, 28%t; ages 70 to 79, 33%.). The survey also uncovered interesting information on the role of trust in the medical team (particularly across racial and ethnic, as well age cohorts), prevention and screening practices, financial concerns and insurance status, and clinical trials. Older patients were found to have less trust in their medical team, and stated that being given printed materials would have given them greater trust. Overall, it showed that 40% - 50% of older patients believe that their age influenced the following “a great deal” or “a lot”: their treatment plan (48%); how their healthcare team treated them as a person (45%), and how their healthcare team communicated with them (38%). Conclusion: Older breast cancer patients have a unique set of needs and perceptions, and open discussions about the impact of age, as well as attention to types of support, timing and decision making, are key when engaging with the older woman with breast cancer. Citation Format: Carol Evans, Christine Benjamin, Joanne C Ryan, Katrina M Johnson, Gwen Mayes. More than a disease: Older women and breast cancer treatment [abstract]. In: Proceedings of the 2021 San Antonio Breast Cancer Symposium; 2021 Dec 7-10; San Antonio, TX. Philadelphia (PA): AACR; Cancer Res 2022;82(4 Suppl):Abstract nr P5-14-19.