Travel Services Research Articles

Umroh Service Information System at El-Fajr Palembang

This article explores the integration of web technology in managing prospective Umrah pilgrims at El-Fajr Tour and Travel Palembang. In response to the rapid evolution of communication technology, the study emphasizes the efficiency and effectiveness of web-based communication in connecting users across diverse locations. El-Fajr Palembang, founded in 2018, envisions becoming a trusted leader in providing Umrah packages and travel services. To streamline operations and enhance services, the study adopts the waterfall model for system development. The article presents the results and discussion, focusing on the system interface's design, illustrated by the main page. Black box testing validates the functionality of user and admin interfaces, ensuring that all proposed functions operate effectively. The testing criteria cover aspects such as menu display, login functionality, travel package registration, and administrative tasks, all validated. In conclusion, the study affirms the successful implementation of the computerized web-based system at El-Fajr Palembang, poised to enhance Umrah pilgrim registrations, activity schedules, and information dissemination. The system aligns with El-Fajr Palembang's vision to become a leading travel and tour company, demonstrating the potential of web technology in optimizing service delivery.

The Potential and Opportunity to Establish a Community Market for Sustainability Development

Objectives: This research article aims to analyze the factors which are necessary to establish a riverside retail market in the communities in terms of potential and opportunities. The study has conduct in the community along Lat Phrao Canal of Bangkok Thailand. Finding will make an aware of the factors affecting the establishment of a community market which bring sustainability to the member of the community because this is beneficial in creating the potential to attract people to shop and travel while reflecting the identity and generating income for the community.
 
 Methods: The research tools include an interview form with a sample group representing 5 areas, 8 samples per area, using content analysis and a survey with a sample group of 400 consumers using descriptive statistical analysis. Then the qualitative and quantitative data were analyzed with SWOT analysis.
 
 Results: The research results found that factors that should be present in establishing a market with potential and having the opportunity to attract customers consist of 11 factors including a savory shop, sweet shop, fruit shop, beverage shop, consumer goods shop transportation services, procedures and tour services, entertainment and performing arts services, travel and activity services, facilities and location.

PENGARUH KUALITAS PELAYANAN DAN PERSEPSI HARGA TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING

The purpose of this study was to analyze the effect of service quality and price perceptions on customer loyalty with customer satisfaction as an intervening variable. This research method is quantitative. The population in this study were all people who had used Rahayu Tour Travel services. The sample of this study was 140 respondents. This sampling technique uses purposive sampling. The data used in this research is primary data. The data analysis technique used in this research is descriptive analysis and Structural Equation Model (SEM) analysis with Smart Partial Least Square (PLS). The results of this study are that Service Quality and Price Perception have a positive and significant effect on Customer Loyalty. Service Quality and Price Perception have a positive and significant influence on Customer Satisfaction. Customer Satisfaction and Service Quality have a positive and significant influence on Customer Loyalty. Price Perception has a positive and significant influence on Customer Loyalty through Customer Satisfaction as a mediating variable.
 
 Keywords: Service Quality, Price Perception, Customer Loyalty, Customer Satisfaction

Customers' Attitudes Toward the Use of Online Travel Agency Websites' Travel Services: A Literature Review

Customers' Attitudes Toward the Use of Online Travel Agency Websites' Travel Services: A Literature Review

Demand forecasting of shared bicycles based on combined deep learning models

The combined deep learning model for bicycle sharing demand prediction is designed to solve the "last 1 km" problem. At present, there are many companies providing bicycle sharing services at home and abroad, and how to dispatch shared bicycles more efficiently has become an important issue in traffic information research. Sometimes it is difficult to find shared bikes at the exit of some subway stations, along commercial streets, or under some office buildings, while sometimes there are mountains of shared bikes. Therefore, performing demand prediction of shared bikes can efficiently increase the scheduling efficiency of shared bikes, optimize the distribution of shared bikes, and provide more convenient travel services for users. Based on traffic flow prediction theory, this paper studies the spatial and temporal features of shared bicycles. The results show that factors such as time of day, season, weather, and temperature have an effect on the demand for bicycles. Based on the above-mentioned characteristic influencing factors, a CNN-LSTM-Attention algorithm is proposed to forecast the demand for shared bicycles in this paper. Firstly, a CNN-LSTM-Attention model is constructed to predict the demand for bicycle sharing based on the open-source data provided by Capital Bicycle Company. Secondly, it is proved that CNN-LSTM-Attention model is better than 1DCNN-LSTM-Attention, CNN-LSTM, LSTM, SVR-based model and BP neural network model in the precision prediction of shared bicycles, in which the prediction accuracy reaches 97.50%, which confirms the practicality and effectiveness of the model.

Netizen Views on Travel Reviews for Trip Selection

This study delves into the evolving landscape of information and communication technology in Indonesia, examining the rapid progress and emergence of new technologies within the community. Focusing on Duapao.com, a travel agent utilizing both old and new technologies, the research investigates the influence of customer testimonials on netizens' perceptions of travel experiences. Utilizing Perception theory and qualitative research methods, the study explores five key indicators: essence, attention, expectation, motivation, and memory. The findings reveal that Duapao.com's online presence and positive testimonials significantly attract netizens, fostering interest and influencing their decision to experience the affordable and well-regarded travel promotions offered by the company. Highlights : Digital Influence: Duapao.com leverages the power of online testimonials to attract netizens and shape their perception of travel experiences. Rapid ICT Development: The study highlights the swift progression of Information and Communication Technology in Indonesia, impacting how communities engage with travel services. Affordability and Quality: Positive testimonials create a strong public perception of Duapao.com, emphasizing affordable travel promotions coupled with good service quality. Keywords : Duapao.com, Netizens, Travel Testimonials, Information and Communication Technology, Perception Theory

Patient engagement in clinical trial design for rare neuromuscular disorders: impact on the DELIVER and ACHIEVE clinical trials

BackgroundEngaging individuals living with disease in drug development and regulatory processes leads to more thoughtful and sensitive trial designs, drives more informative and meaningful outcomes from clinical studies, and builds trust between the public, government, and industry stakeholders. This engagement is especially important in the case of rare diseases, where affected individuals and their families face many difficulties getting information, treatment, and support. Dyne Therapeutics is developing therapeutics for people with genetically-driven muscle diseases. During the development of potential treatments for Duchenne muscular dystrophy (DMD) and myotonic dystrophy type 1 (DM1), Dyne sought the opinions of individuals living with these diseases to inform its clinical trial design and to decrease the difficulties that participants and families might experience participating in them.MethodsDyne engaged individuals and families living with DMD and DM1 as expert partners in its clinical development programs. Dyne convened panels of affected individuals and care partners/parents of individuals living with DMD (n = 8) or DM1 (n = 18). Workshops focused on how affected individuals and their families evaluate and select clinical trials for participation, the importance, quality, and burden associated with individual trial design elements, participation considerations such as site location and the study visit design, patient privacy, the suitability and scope of travel and participant support programs, and the accessibility of content in the informed consent (or assent) forms. Dyne also engaged the DMD Community Advisory Board (CAB) to collect feedback and advice on designing optimal and meaningful clinical trials and measuring relevant outcomes.ResultsThe issues most important to individuals living with DM1 and DMD regarding clinical trials were the ability to participate/access to the trial, perceptions of benefit and risk of trials and potential treatments, the flexibility of participation, clear communication from the sponsor, availability of information from trusted sources, and patient enrollment. In response to the patient advisory workshops and CAB feedback, Dyne refined clinical trial inclusion/exclusion criteria and clinic visit design, developed a travel service program to address the burden of clinical trial travel and enable long-distance and cross-border participation, planned for home visits when feasible, and allowed for adequate rest before clinic visit initiation and between assessments. Additionally, Dyne developed and implemented a transparent and consistent communications plan (including age-appropriate content) for trial participants and community members, and assessed and adjusted procedures to provide maximum participant comfort and lower anxiety, particularly with younger participants.ConclusionsOngoing communication with the Duchenne CAB and with DMD and DM1 patient advisory committee members allows Dyne to stay current with disease community perspectives and feedback on the needs and preferences of those affected and has provided valuable insights into the participant experience thereby helping Dyne initiate clinical trials that better meet the needs of affected individuals and their families.

ІМПЕРАТИВИ РОЗВИТКУ МІЖНАРОДНОЇ ТОРГІВЛІ ТУРИСТИЧНИМИ ПОСЛУГАМИ В УМОВАХ СТАНОВЛЕННЯ ЦИФРОВОГО СУСПІЛЬСТВА

In the era of digital transformation, international trade in tourism services faces numerous challenges and opportunities. As societies increasingly embrace digital technologies, the dynamics of tourism supply and demand have changed significantly. This article explores the imperatives for the development of international trade in tourism services in the context of an evolving digital society. The key factors shaping this transformation, including technological innovations, changing consumer behavior, regulatory frameworks and current trends, are considered. In today’s digital society, customer experience is important for the tourism industry. The ability to personalize services based on individual preferences is a significant factor in gaining a competitive advantage in the international tourism market. The study highlights the need to implement digital solutions to increase competitiveness, optimize operations and contribute to the sustainable growth of the global tourism industry. As the digital society continues to evolve, international trade in travel services must adapt to new technologies and changes in consumer behaviour. The travel industry is becoming increasingly globalised, with digital platforms enabling companies to reach consumers across borders. To thrive in this environment, travel companies must prioritise digital innovation, adopt marketing strategies and provide seamless and personalised customer experiences. In addition to these strategic imperatives, stakeholders in the tourism industry must work together to overcome challenges associated with digitalisation, such as data security, the digital divide and regulatory inconsistencies. Governments, private enterprises and international organisations should work together to create a framework that supports the sustainable development of international tourism trade. The future of international trade in tourism services is bright, but only for those who navigate the complexities of the digital economy and can take full advantage of the opportunities it presents. By adopting a forward-looking approach and embracing the imperatives of the digital era, tourism businesses can contribute to the growth of a more efficient and inclusive global tourism industry.

Analysis of road performance due to trip generation from the development of Batang Integrated Industrial Estate

The development of the Batang Integrated Industrial Estate (KIT Batang) is predicted to affect the performance of the surrounding roads. This study aims to analyze roads performance around industrial estate by referring to the Indonesian Highway Capacity Manual 1997 using a “modified four-step model” (overriding the mode choice stage). The result shows that in 2024, the presence of KIT Batang will not have a significant impact on the surrounding roads network. However in 2029, there will be a significant changes, indicated by worsening road performance—in this case referring to travel speed, service level, and volume-capacity ratio—where toll roads have shown an average level of service F. The do-something scenario is carried out by widening the toll and arterial roads in 2029. Analysis of simulation results shows improved performance on toll roads with an average service level from F to C and on arterial roads from C to B.

Unified Travel Solutions: Bridging Outdoor Route Planning with Intelligent Indoor Navigation

Indoor navigation, an innovative service built on indoor localisation, is a game-changer for travellers. This paper introduces a unique multimodal, dynamic indoor navigation service for indoor spaces. The novelty of this service lies in its seamless integration with outdoor routers, paving the way for a comprehensive door-to-door trip planner. The service's indoor multimodality is a key focus, considering accessibility options profiling and incorporating limited vehicular paths (e.g., internal buses in airports). The service's indoor dynamism is another standout feature involving real-time monitoring of events within the navigation path. The integration with outdoor routers is a significant achievement, primarily through the establishment of common interconnection points (shared points where indoor and outdoor navigation systems can exchange data) and a common data format structure (a standardised way of representing and exchanging navigation data). The proposed navigation service was put to the test in three real deployments at Berlin Tegel (TXL), Berlin Schönefeld (SXF), and Palma International (PMI) airports. Users travelling between these cities experienced the system's rapid detection of mechanical problems (e.g., travellators or elevators out of order) and incidents (e.g., temporarily non-navigable areas). The service's integration with other travel assistants and services, such as evaluating waiting times at check-in counters and security checkpoints, provided more accurate estimations of indoor navigation travel time and helped avoid agglomeration. These successful real-world validations underscore the service's effectiveness and reliability. The findings indicate that this innovative service significantly improves the travel experience by enhancing the planning and scheduling of movements from origin to destination. The validation showed an increase in travel efficiency, reduced wait times, and better accessibility options for travellers, underscoring the practical benefits of the proposed door-to-door navigation system.

Exploring the Role of Nurses in Travel Medicine to Improve Service Performance in Travelers: A Systematic Review.

Nurses play an important role in travel medicine. However, information about the role of nurses in travel medicine is still limited. This systematic literature review is aimed to exploring the role of nurses in travel medicine to improve service performance in travelers. This study was systematically compiled this review based on a literature search using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) method. The inclusion criteria are articles about travel health nursing, complete original articles, articles written in English and non-review articles. The quality of the studies was also assessed based on the Newcastle Ottawa Scale for observational studies. About 5 out of 257 articles were selected from 3 electronic databases, namely PubMed, Ebsco Host, and Scopus. Analysis of the 5 articles found that the role of travel health caregivers differs from country to country. The primary role of nurses in travel health in the U.S. is to conduct are-travel counseling. Nurses in the Netherlands have the authority to prescribe medicines needed for tourists. In Iris nurses play a role in providing support to the mental health of individual tourists, while in Spain, nurses play a role in emergency care for tourists. Nurses play an important role in the health of travel, including health services for travelers before and during the trip. The results of this review add to the understanding of the role of nurses in travel medicine that contributes to improving nurse performance and tourist welfare.

Туристично-рекреаційний потенціал регіону: сутність і фактори впливу

The article examines the category of «tourism potential of the region» and the factors that influence it. It has been found that most of the authors consider the phenomenon of tourism potential primarily through the prism of resource provision of the region (destination), and the rest of the uncontrolled factors of the macro-environment remain unattended. It is substantiated that the concepts of «tourism potential of the region» and «tourism potential of destination» are identical in content. It is noted that the study of factors and the need to model their impact on the economic potential of the destination stems from the fact that the latter acts as an object of investment policy at the micro-, meso- and macro-levels. It is identified that in connection with the mass translation of foreign literature, the scientific views of the Anglo-Saxon scientific space had a predominant influence on the domestic economic theory in the field of tourism, while the theoretical conceptions of tourism economics of researchers from continental Europe were insufficiently studied by domestic scientists. The expediency of interpreting the term «tourism potential of the region» not as a set of factors of resource provision of the destination, but as a certain property of the tourism system is substantiated. Otherwise, the concepts of «tourism potential of the region» and «tourism resources of the region» are identical. The authors suggest to interpret the tourism potential as the ability of a destination to form and implement a certain amount of tourism services and material goods that will be in demand and meet the needs of tourists and vacationers. The expediency of using the term «tourism product» as a set of existing and newly created public goods suitable for meeting the needs of tourists and visitors of the destination is substantiated. At this, the destination with its resource provision generates a tourism product, acting in the market as a supplying party. The expediency of differentiating the management system at the level of destination into strategic and operational components is substantiated: in the subsystem of strategic management of the destination, the tourism potential of the region acts as a target parameter, and in the subsystem of operational management it is the volume of the tourism product. It is noted that the level of tourism potential is determined by four factors: an aggregate of elements of supply on the part of the destination; current demand for travel services of the destination; competitive environment and expected trends in the development of tourism.

Development Trends in Digital Highway Systems and Processes under Intelligent Technology

With the acceleration of China's urbanization process, the phenomenon of urban road traffic congestion is becoming increasingly serious, and the problem of road bottlenecks is becoming increasingly prominent. The operational efficiency of urban roads has encountered challenges. The rapid development of intelligent technologies such as artificial intelligence, big data, and the Internet of Things has provided more possibilities and opportunities for the research of digital highways. These technologies can be applied to traffic flow monitoring, road condition prediction, intelligent traffic management, and other aspects to improve highway traffic efficiency and service quality. This article designs a digital highway system based on intelligent technology to alleviate traffic congestion and other issues. Firstly, traffic information is collected and tested through channels such as circular coil detectors and cameras. This article would integrate and store the collected data into the Redis database; Then, the data is analyzed, processed, and predicted using the Kalman filtering algorithm. It then sends the predicted information to the client, providing convenience for users to choose the best route. This article tests the performance of the system through experiments. The experiment shows that the system can make correct analysis and prediction even in high pedestrian traffic, find the fastest driving route, and effectively resist the impact of fluctuations in pedestrian traffic. In addition, the system has achieved good results in accuracy testing of analysis and prediction. In summary, the digital highway system based on intelligent technology is expected to improve traffic efficiency, enhance traffic safety, achieve intelligent travel services, promote sustainable transportation development, and also bring broad prospects for commercial innovation and market opportunities. With the continuous progress and application of intelligent technology, digital highway systems would become an important tool for future road traffic to respond to challenges and improve service quality.

ОРГАНИЗАЦИОННЫЕ АСПЕКТЫ МЕЖРЕГИОНАЛЬНОГО ВЗАИМОДЕЙСТВИЯ В РАМКАХ ФОРМИРОВАНИЯ, ПРОДВИЖЕНИЯ И РЕАЛИЗАЦИИ ТУРИСТСКИХ ПРОДУКТОВ

The dynamic development of tourism activities in the regions of the Russian Federation, the high interest of the population in travel, and the close attention of federal and regional authorities to tourism determine the relevance of the study, the results of which are presented in the article. The purpose of the study is to study the organizational aspects of interregional cooperation in the framework of the formation, promotion and sale of tourist products, taking into account practical features: cooperation of tour operators, interaction with travel service providers, implementation of agency networks, etc. The research methods are: analysis of scientific publications and the legislative and regulatory framework in the field of tourism; synthesis of processes related to the formation, promotion and sale of tourist products, as well as interviews. The article provides examples of Russian interregional routes; presents the functions and conditions of the activities of tour operators and travel agents in the Russian Federation; suggests a scheme of interaction of subjects within the framework of the formation, promotion and sale of tourist products at the interregional level; presents organizational aspects of the implementation of interregional cooperation in the framework of work with tourist products. The scientific novelty of the research consists in the theoretical and methodological substantiation of the organizational aspects of interregional cooperation in the framework of the formation, promotion and sale of tourist products. The practical significance of the study is due to the possibilities of using the main provisions and conclusions by such subjects of the tourist market as tour operators and travel agents (for the development of interregional tourist routes), as well as regional and municipal authorities in the development of concepts, strategies and programs for the formation and development of domestic and inbound tourism in the regions. The results of this study serve as the basis for further research on the subjects of the domestic and inbound tourism market within the framework of interregional interaction at the micro, meso and macro levels.

EFFECTIVE MARKETING IN THE FORMATION OF DEVELOPMENT STRATEGIES IN THE TOURISM INDUSTRY

This article is devoted to the important topic of marketing strategic analysis in the field of tourism. The authors explore methods and approaches that help tourism companies and organizations effectively develop their businesses in a competitive environment. The article discusses such key aspects as the definition of marketing strategies, which describes methods for determining marketing strategies that allow tourism enterprises to determine competitive positioning and target audiences, and emphasizes the importance of proper market segmentation and target audience identification for effective marketing. Strategic analysis helps to develop unique offers for tourists and increase competitiveness. Modern tourists are increasingly emphasizing unique experiences and sustainable activities and are becoming more demanding in how their needs are met. Marketing analysis allows you to adapt your offerings to these changes. The Internet and digital technologies have transformed the way tourists search, book, and consume travel services. An effective digital strategy and analysis are required to ensure a presence in the online environment. Sustainability and environmental responsibility are becoming increasingly important in the travel industry. The analysis helps to develop strategies aimed at conserving natural resources and reducing their impact on the environment.

The Influence Marketing Mix and Service Quality Towards Word of Mouth and Ride-Service Platform Usage

This study aims to analyze the effect of Marketing Mix and service quality on Word-of-Mouth (WoM) and usage behavior of online transportation service platforms. The research is descriptive with the sampling technique used is simple random sampling, through a survey conducted on 382 samples using questionnaires as research instruments. There are four latent variables in this study, namely marketing mix and service quality as independent variables, word of mouth as intervening variables and use of travel service platforms as dependent variables. The descriptive data obtained was processed using SPSS 24 and the Structural Equation Modeling (SEM) data was processed using SMART PLS. The findings from this study provide insight to online transportation service platform providers in optimizing marketing strategies and improving service quality to increase platform usage. The practical implications of these results can lead to increased user retention and long-term business growth.

Service Marketing, Trust And Company Image On Satisfaction And It’s Impact On The Loyalty Of Umrah Pilgrims In Palembang

Umrah travel service industry in Palembang was long provided and dedicated to the community of Palembang. The provider of Umrah service hope all residents of Palembang to increase faith and piety to Allah. Based on the initial research result, it’s identified that there wewr several problems on customers with less-loyalty to the provider of umrah service industry.The purpose of this study is develop model of service marketing for umroh/pilgrim customers. We do analysis the effect of their loyalty on the satisfaction of the service provide for umrah customer whether it’s true or not.The research design used descriptive statistic to analyse topic of research on 20 umrah travel providers which have met the requirements. We have 200 respondents as population from 20 companies and taken 10 respondents respectively.The data was primarily collected from questionnaires that have been validated about its reliability. The analytical tools of this study is SEM with Lisrel Application. The end of this research concludes that the service marketing management practices, trust, company image, pilgrim satisfaction and pilgrim loyalty need to be improved. The outcomes of this research atates that causality analysis is used to present a) the loyalty of umroh pilgrims in Palembang is strongly influenced by consumer’s trust and company image; b) services marketing could not proven as direct variable, because of service marketing to have no effect on consumer satisfaction, consumer’s trust, corporate image and consumer’satisfaction that could be proven that the service marketing is influence by consumer loyalty

Product line competition: An empirical analysis of the Chinese airline industry

Consumer heterogeneity drives airlines to compete through product lines in the form of different flights and ticket policies (e.g., change fee) on the same flight. Using ticket-level data from a major Chinese online provider of travel services, we explore airlines' choices of product lines, as well as the resulting prices and price dispersion. We introduce a flight-level competition measure and find it more effective than typical route-level competition measures such as Herfindahl–Hirschman index (HHI) in predicting airlines' product line and pricing decisions. We leverage our disaggregated data to measure a carrier's price dispersion at the flight, route, and day level, respectively. For each level, we also decompose the overall price dispersion into a within-group component and a between-group component, respectively. Our results suggest that the effects of competition on price dispersion depend on the level it is measured at as well as the components. Ticket policies in our data are direct measures of quality, and we use this measure to study quality provision and dispersion.

Investigating the Multiscale Impact of Environmental Factors on the Integrated Use of Dockless Bike-Sharing and Urban Rail Transit

Dockless bike-sharing (DBS) is an effective solution to the “first and last mile” problem in urban transportation. It can be integrated with urban rail transit (URT) to provide passengers with more convenient travel services. This study focuses on the integrated use of DBS and URT in Shenzhen, utilising a multi-buffer zone approach to identify DBS data within URT station catchment areas. By employing ordinary least squares (OLS), geographically weighted regression (GWR) and multiscale geographically weighted regression (MGWR) models, the spatiotemporal heterogeneity of integrated use and its relationship with environmental factors surrounding URT stations were examined. The empirical findings highlight the superiority of the MGWR model in accurately explaining spatial relationships compared to the OLS and GWR models. Furthermore, the study reveals that the impact of built environment factors on integrated use varies during morning and evening peak periods, as well as in terms of access and egress. Specifically, factors such as catering, shopping, companies, residential buildings, bus stops, minor roads, transfer stations and population density were found to influence the integrated use of DBS and URT. These findings not only contribute to the promotion of the DBS-URT integration but also promote the overall development of urban transportation.

Assessing a Model of Customer Rage: Does Customer Entitlement Moderate Relationships Between Rage Emotions, Expressions and Behaviors?

Across travel and tourism services research, studies investigating “customer rage” typically prioritize the direct point-of-consumption, often within airport, airline, or hotel contexts. However, the sector is awash with intermediaries (e.g., travel agencies, insurance brokers, booking platforms), which serve as primary points-of-contact capable of shaping customer expectations. Accordingly, the consequences of service failure therein are nuanced and complex. Yet, extant research often portrays service failure as unilateral (i.e., solely the firm in question’s responsibility), overlooking one core demand-side characteristic: the customer’s sense of entitlement. Thus, while this study draws upon the Iranian travel agency setting (as a service intermediary) to assess a model of customer rage, it also explores whether customer entitlement moderates the relationships between customers’ rage emotions, expressions, and behaviors. Doing so, 736 survey responses were analyzed. Findings demonstrate how customer rage emerges in response to service failure, alongside the conditions under which customer entitlement moderates relationships therein.