Market Of Transport Services Research Articles

The tariff regulation of railway freight transportation in EU

The article examines the provisions of the EU legislation on the tariff regulation of rail freight transportation, as well as the prospects of their implementation in the domestic system of industry regulation. It is emphasized that the implementation of European rules of tariff regulation on railway transport is an important factor in the development of a competitive environment in the market of transport services, as well as a necessary prerequisite for the attraction of internal and external investments in the development of the railway industry. Such adaptation is extremely important for reducing transport costs, improving the quality of services and the overall efficiency of rail freight transportation. The key provisions of the Directive of the European Parliament and the Council of Europe of 21.11.2012 № 2001/14/EU “Creation of a single European railway space”, which defines the rules for collecting fees for the use of railway infrastructure by freight transport operators, are highlighted. It is emphasized that the Directive envisages the separation of infrastructure management and transport operations to prevent conflicts of interest and stimulate fair competition among market operators. It also defines railway companies’ rights to access infrastructure and establishes transparent pricing mechanisms. The article examines the European experience of creating independent regulatory bodies authorized to monitor market practices, monitor compliance with safety standards, and ensure fair pricing mechanisms. It was concluded that the implementation of the provisions of the EU legislation on the tariff regulation of rail freight transportation will ensure a significant increase in the competitiveness of domestic rail transport by improving the access of national carriers to the European transport infrastructure, optimizing logistics on rail transport, ensuring transparency and reasonableness of pricing, creating equal conditions for national railway operators. The importance of the consistent implementation of the provisions of the EU legislation on the tariff regulation of rail freight transportation in the context of the Europeanization of domestic legislation on rail transport and the regulatory approximation provided for by the Association Agreement between Ukraine and the EU is emphasized.

Analisis Strategi Manajemen Jasa dalam Meningkatkan Kepuasan Pelanggan di PT Gojek Indonesia

This study aims to analyze the service management strategies implemented by PT Gojek Indonesia to enhance customer satisfaction. Using a qualitative approach based on literature review, the research explores the relationship between service quality, service diversification, and technological innovation in shaping customer experiences. The findings reveal that service management strategies, such as quick booking features, real-time tracking, and digital payment solutions via GoPay, significantly influence customer satisfaction. Service variations like Go-Ride, Go-Car, and Go-Food enable Gojek to meet diverse customer needs, while a focus on reliability and security assurance fosters user loyalty. The study highlights the importance of continuous innovation and quality improvement to maintain Gojek's competitive position in the online transportation service market.

The algorithm of effective development of the passenger complex facilities of JSC "Russian railways", taking into account the tourist component

The presented scientific study examines the strategy and role of JSC Russian Railways in the organization and development of Russian and foreign tourist destinations. This made it possible to identify key areas of modernization of the railway passenger complex in order to increase the level of competitiveness in the transport services market, as well as to develop an algorithm for the effective development of the passenger complex facilities of JSC Russian Railways, taking into account the tourist component.The issues of modernization of the passenger complex of JSC “Russian Railways” as an organizer of tourism are considered. Based on the forecast of prospective volumes of passenger tourist traffic, the company formulated the priority areas on which it is necessary to focus investment resources first of all.

The legal grounds of tariff regulation for railway transportation of goods in the Republic of Poland

The article revolves around legal and organizational aspects of tariff regulation for freight rail transport in the Republic of Poland. A detailed characterization of the Polish legislation on tariff regulation of freight transportation by rail was carried out. Its correlation with the requirements of the Directive 2012/34/EU of the European Parliament and of the Council of 21 November 2012 Establishing a single European railway area is highlighted. The main provisions of the Law of the Republic of Poland “On Railway Transport” in the part of the tariff regulation of railway freight transportation has been analysed. It has been stated, that this Law ensures the flexibility of railway transport tariffs and significantly contributes to liberalization of the national market of transport services in Poland. On the example of Poland, it has been proven that the liberalization of the tariff regulation of railway transportation ensures a reasonable balance between the economic interests of the state and private business. In general tariff regulation of railway transportation of goods in the Republic of Poland is characterized by high efficiency. It has been established that the development of the legal basis for the tariff regulation of rail freight transportation in the Republic of Poland is dominated by the trends towards the creation of a competitive rail freight transportation market; liberalization of tariff regulation of railway transportation; ensuring non-discriminatory access to railway transport infrastructure; inclusion of an investment component in tariffs for mandatory infrastructure access services. It was concluded that the outlined trends serve as a reliable reference point for the development of the legal basis for the tariff regulation of rail freight transportation in Ukraine, which is confidently moving towards integration into the EU economic system. Their consideration is an important step on the way of regulatory adaptation to the acquis communautaire of the European Union. Systematic consideration of these trends when updating industry legislation will significantly contribute to ensuring the stability, safety and economic return of rail freight transportation.

Market of transport and logistics services in the context of global transformation of supply chains

The article examines the market of transport and logistics services in the Russian Federation and provides an analysis of key trends and changes caused by the transformation of supply chains associated with political and economic factors. The analysis examines the quantitative characteristics of the transport and logistics services market and identifies current trends and their impact on the transformation of logistics systems. An analysis of the development of the multimodal transportation segment and the role of cargo containerization in the development of this segment is provided. When discussing the results, the classifications of transport and logistics services proposed by various researchers and their applicability in studying of the market of transport and logistics services in the Russian Federation are analyzed. The impact of supply chain transformation is examined using the example of the oil and gas complex of the Russian Federation. The main problems faced by oil and gas enterprises in the context of changing supply chains and the orientation of the economy are highlighted. The article presents the main ways to solve some of the problems identified by researchers, for example, the reorientation of oil transportation to the Northern Sea Route and the Siberian pipelines, leading material flows to the east and to the countries of the Asia-Pacific region.

River information systems as a factor in improving the efficiency of inland waterway transport

The creation of a full-fledged information system that integrates important information for both government agencies and transport participants, and increases the openness of the transport services market, is an extremely urgent task for domestic inland waterway transport. To date, on the basis of the Administrations of the Basins of inland Waterways, elements of the river information system (RIS) have been developed, the main purpose of which is to control the movement of the fleet, the operation of hydraulic structures and ensure the safety of navigation. The article discusses the ways and directions of further development of RIS, including the creation of an information and analytical subsystem for monitoring the operation of river transport for the purposes of state regulation and control and the development of an information platform for interaction between transport participants and other entities related to the control and maintenance of inland waterway transport. The creation and implementation of the information subsystems considered in this paper will contribute to improving the efficiency and competitiveness of river transport.

Justification for the need to introduce a state classification of freight forwarders

The purpose of the study is to establish criteria for classifying freight forwarders. SWOT and ABC analysis methods were used. Problem areas of the Russian transport services market were identified and a classification option for freight forwarders was developed. A restraining factor in the development of any operator company in the Russian market is low trust on the part of customers. Often, in order to attract a large number of customers, firms take on obligations for which they do not have the necessary resources. The creation of a normative classifier of freight forwarders will solve this problem. Thus, customers will receive better information about the services, and operators will be forced to improve the quality of services by increasing the level of customer focus and integrating innovative technologies. Based on the results of the study, an analysis of the transport services market was conducted and a classification option for freight forwarders by levels was proposed, which will allow the state to collect statistical information on the current state of affairs and form a further development strategy on its basis. This work can be used to develop the transport strategy of the Russian Federation. The practical significance of the study is an option for amending the current legislation in order to increase the level of interaction between customers and freight forwarding companies.

Перспективы развития транспортной логистики в ЕАЭС

A special place in the development of economic relations within the EAEU is given to transport logistics, which is an integral object of attention of the state policy of the member countries. It is the development of transport logistics in the EAEU that is tasked with creating conditions for the formation of a single economic space. At the same time, in modern reality, the EAEU countries, led by the Russian Federation, face a number of obstacles to the development of the transport and logistics services market and the formation of a single space. The importance of developing transport logistics for the EAEU member countries, as well as the presence of a number of problems that impede the growth and development of the transport and logistics services market, determine the relevance of the research topic in order to analyze the actual state of logistics in the EAEU member countries.

Competition in the African air transport market

The air transport market in Africa is regulated and viable for designated carriers. Although there are some sub-regional liberalizations, airlines primarily compete based on the specifications of bilateral air service agreements. However, this competitive landscape has not been thoroughly investigated. This study examines market concentration in the African aviation industry and explores its impact on the output of African airlines. The competition was measured at the airport level using the Herfindahl-Hirschman index. Panel data were drawn from 54 countries, 339 airports, and 221 airline groups for the period 2015–2019. Kernel density estimation shows that the region’s market for air transport services is fragmented, with many small airlines. Strong competition is more prevalent at larger hub airports, airports near tourist destinations, and major airports far from larger African hubs, while markets tend to be concentrated where dominant and protected flag carriers operate. Competition is also low or limited at smaller airports offering limited flights. The results of panel regression analysis reveal a nonlinear relationship between market concentration and airline output, as strong competition may limit airlines’ output, and high concentration may promote a dominant airline or alliance that may hinder other airlines from entering or remaining in the market.

Brand Experience and Service Quality: Key Drivers of Customer Satisfaction in Gojek Apps

This study analyzes the impact of brand experience and perceived service quality on customer satisfaction with Gojek and its implications in the context of transportation services. Using a quantitative method, primary data were collected from students at Universitas Pembangunan Panca Budi who used Gojek's services. The analysis indicates that both brand experience and perceived service quality significantly influence customer satisfaction. These findings complement previous research highlighting the crucial role of customer satisfaction in branding. The practical implications of this study underscore the importance for Gojek to focus on brand experience and service quality to enhance customer satisfaction and maintain its competitiveness in the digital transportation service market.

КОМПЛЕКС ТАКТИЧЕСКИХ МЕРОПРИЯТИЙ ПО СОВЕРШЕНСТВОВАНИЮ ПРОЦЕССА ИМПОРТОЗАМЕЩЕНИЯ В ОБЛАСТИ АВИАСТРОЕНИЯ В РОССИИ

This article examines the process of import substitution in the field of aircraft construction in Russia. Object: The purpose of this study is to analyze the current situation in the market of air transport services for the production of domestic aircraft and to develop tactical measures to improve the process of import substitution in the field of aircraft construction in Russia. Findings: Based on the analysis, it should be noted that the current import substitution strategy, which is currently operating in Russia, shows a serious dependence in the aircraft industry sector. Consequently, there are serious problems in the formation of domestic corporations and the creation of competitive products. Russia in the aviation industry sector shows a high proportion of import dependence and the existing serious problems of aircraft maintenance, the solution of which is relevant and should be reflected in the transformed strategy in the field of aircraft construction in Russia. Conclusions: Thus, summing up the results of the conducted research on the issue of import substitution in the field of aircraft engineering, it is worth noting that the proposed set of tactical measures and assigned tasks between the main participants in the import substitution process will create conditions for its successful implementation. Therefore, targeted financing and state support for projects to develop the country's production potential, the implementation of measures to create research laboratories based on universities and research centers, training and support of specialists, motivation of young scientists, as well as the creation and modernization of engineering centers, whose tasks will be the development and implementation of modern technologies not only in the aircraft industry, but in and into Russia's largest industrial sector, as well as in a number of other industries, it will allow improving the import substitution process in Russia. Thus, the proposed activities.

Динамічні якості пасажирського поїзда зчленованої конструкції

The importance of this work stems from the need for renewing the home rolling stock and integrating it into the European market of transport services. The introduction of speedy train operation calls for increased attention to theoretical studies aimed at ride performance improvement. The analysis of passenger traffic safety for home and European tracks of different and geometries calls for assessing the ride performance of passenger trains. In doing so, steady and transient traffic conditions must be considered. This approach to theoretical studies allows one to improve the safety indices of speedy passenger trains. This paper presents the results of theoretical evaluation of the ride performance of an articulated and a standard passenger train. The cars of both trains are equipped with wheels of different profiles used on the Ukrainian and European railways. An assessment of the predicted dynamic performance of the articulated passenger train shows that its cars demonstrate a better ride performance, thus improving passenger comfort and train operating safety throughout the allowable speed range in normal conditions. It is undesirable for such trains to move in curves of small and medium radius. In addition, the articulated train cost is lower than the traditional train one because of a lower number of trucks. The ride performance is also assessed for cars whose wheels are compatible with different rail profiles, which allows them to be used both on the Ukrainian and on the European railways. As shown by calculations, the universal wear-resistant wheel profile does not impair the car ride performance of the trains considered. better ride performance.

Оперативные работы с потребителями услуг подъездных путей

Information systems for the interaction of technological and business processes of the carrier, taking into account the railway transport, are considered. Provides sustainable competitiveness of the company in the global market of transport and logistics services through the use of modern digital technologies. Unformed documents are given in the ACS DKR at the Karaganda-Sortirovochnaya station. Synergistic approach to the use of information technology in railway transport and improve automated workplaces for processing transportation documents are considered. Modern digital technology allows the company to reach a significantly different level both in terms of improving the efficiency of internal processes and from the client's point of view.

რეგიონში ტურისტული და გადამზიდავი კომპანიების თანამშრომლობის ორგანიზაციული მოდელის სრულყოფა

Tourism is recognized as one of the priority directions in the country's development. Its development is impossible without the development of relevant infrastructure and service industries in the regions. In this regard, transport services have a decisive role in the revival of the industry. Transport services for tourists in the Imereti region are mainly provided by private transport and tourism companies. In the research process, various options of the organizational model of cooperation of tourist and transport companies were developed for tourism and transport companies and their SWOT analysis was made. Modern tourist transport, regardless of its type, can belong to different forms of ownership. Transport services for tourists in the Imereti region are mainly provided by private transport and tourism companies. In the research process, various organizational models of cooperation of tourism and transport companies and their SWOT analyses were developed. Based on the conducted research, we obtained a specific scientific product, in particular: 1. Organizational models of tourism and transport enterprises in the transport services market were developed and their SWOT analysis was made. 2. In the Imereti region, such a form of relationship between entities in the market of tourist transport services is appropriate, such as the union of tourist firms and transport companies. This form of union solves some problems that arise in the process of tourist transport services, allowing tourist companies to work more efficiently, reduce costs, and increase the quality of service.

ОСОБЕННОСТИ МАРКЕТИНГОВОЙ ДЕЯТЕЛЬНОСТИ НА РЫНКЕ ТРАНСПОРТНО-ЛОГИСТИЧЕСКИХ УСЛУГ

The work demonstrates the specifics of the activities of large transport and logistics companies, which determines the distinctive features of their marketing policy. Despite the fact that classical marketing tools have relatively low effectiveness in this market because logistics operators and their key customers prefer long-term relationships, in the current conditions the role of marketing is increasing. This is due to the transfor-mation of the global logistics market and the release of niches in it, as well as the need to attract small customers. The main directions of marketing activities in the market of transport and logistics services are demon-strated.

POSSIBILITIES AND TRENDS OF APPLICATION OF DIGITALIZATION IN THE ORGANIZATION OF RAILWAY PASSENGER TRANSPORTATION IN UKRAINE

Purpose. The purpose of this article is to adapt the experience of leading European countries in the implementation of digital technologies in the organization of railway passenger transportation in the transport market of Ukraine. Method. The following methods were used to achieve the set goal and solve the identified tasks: comparative and graphic method - to display trends in the development dynamics of European countries; systematization and classification - to classify areas of application of digital technologies in the organization of passenger rail transport, modeling - to form a model of the development of passenger rail transport based on digital technologies. Results. In order to increase the competitiveness of passenger transportation in the modern transport market, PJSC "UZ" in the conditions of digitalization of the industry must use the proposed digital marketing tools in the organization of passenger rail transportation and a comprehensive model of the development of passenger rail transportation based on digital technologies. Scientific novelty. Digital marketing tools in the organization of railway passenger transportation are offered. A model for the development of passenger rail transportation based on digital technologies has been created to increase competition in the market of transport services. The practical significance. The proposed digital marketing tools and the formed model for the development of passenger rail transportation based on digital technologies will allow us to adapt to the conditions of the European transport market more quickly and receive additional revenue from passenger transportation.

STANDARDIZATION AS AN INTEGRAL COMPONENT OF THE QUALITY MANAGEMENT SYSTEM IN AN ENTERPRISE

It was conducted an analysis of the impact of standardization, as an integral and important component of the quality management system of the State Enterprise “State Road Transport Research Institute”, on the enterprise’s scientific and industrial-and-economic activities, in particular from the viewpoint of maintaining its competitiveness on the of road transport services market. Standardization, as a type of the State Road Transport Research Institute’s activity, is aimed at achieving the optimal degree of orderliness in the regulatory support of the enterprise’s activities. In accordance with its Policy, the enterprise ensures high-quality performance of work by providing services that meet customer requirements and also applicable legislative and regulatory requirements. It has been considered the standardization activity in the State Road Transport Research Institute, which can be conditionally presented in four separate directions. The first direction is, in general, the organizational work for standardization. This also includes work on the development of normative documents of the enterprise, as well as national standards harmonized with international ones, and revision of current normative documents. Another direction is related to maintaining and updating the fund of normative documents of the enterprise, including the fund of normative documents of the Inland Transport Committee of the UN Economic Commission for Europe. And finally, important from the point of view of the enterprise’s image, the direction of agency activity and also the activity of the Secretariat of the Technical Committee of Standardization TC 80 “Road transport”, the functions of which is entrusted to State Road Transport Research Institute.

An Effective Two-Stage Algorithm for the Bid Generation Problem in the Transportation Service Market

This study designs a two-stage algorithm to address the bid generation problem of carriers when adding new vehicle routes in the presence of the existing vehicle routes to provide transportation service. To obtain the best auction combination and bid price of the carrier, a hybrid integer nonlinear programming model is introduced. According to the characteristics of the problem, a set of two-stage hybrid algorithms is proposed, innovatively integrating block coding within a genetic algorithm framework with a depth-first search approach. This integration effectively manages routing constraints, enhancing the algorithm’s efficiency. The block coding and each route serve as decision variables in the set partition formula, enabling a comprehensive exploration of potential solutions. After a simulation-based analysis, the algorithm has been comprehensively validated analytically and empirically. The improvement of this research lies in the effectiveness of the proposed algorithm, i.e., the ability to handle a broader range of problem scales with less time in addressing complex operator bid generation in combinatorial auctions.

Качество обслуживания потребителей как критерий повышения конкурентоспособности транспортных компаний при доставке грузов

Modern conditions in the service market orient the country's transport companies to the availability and quality of transport and logistics services in the field of freight traffic, the conditions for creating their quality while reducing the level of transport costs. Many companies appear in the road transport industry offering a different set of services related to the delivery of goods, such as information, commercial, technological, service, etc. However, despite the presence of a significant number of such companies in the transport services market, most of the customers are not satisfied with the quality of their provision, since along with the growth of competition, the requirements imposed by consumers on the quality of such services also increase. To meet these requirements, it is necessary to study the needs of consumers, determine the capabilities of competitors, establish and implement a marketing strategy. In order for the consumer to be guided in the market of motor transport services in the work on choosing an algorithm for choosing a transport company, which was based on ranking the identified indicators of the quality of transport services, measuring them for consumers and calculating the rating of transport companies, evaluating the delivery of goods. This technique helps the consumer to make a choice, giving preference to a company with the highest integral rating of transport services, therefore, the highest level of quality of services provided. To increase the number of customers and increase revenues, transport companies need to improve the quality of transport services through an individual approach to each client and his requests. The competitive advantage will be the one that can respond flexibly to changing customer requirements for transportation services and at the same time provide better quality services.

СОВРЕМЕННЫЕ МЕТОДЫ УПРАВЛЕНИЯ НА ЖЕЛЕЗНОДОРОЖНОМ ТРАНСПОРТЕ В ПРОЦЕССЕ ТРАНСФОРМАЦИИ СИСТЕМЫ

This article discusses modern methods of increasing the efficiency of the railway company “Uzbekistan railways” JSC. A comparative analysis of the traditional form of management and modern management in railway transport was carried out. Methods for increasing the performance of the railway company “Uzbekistan railways” JSC have been identified. In the context of studying methods for increasing the performance of “Uzbekistan railways” JSC, the key elements of successful management are considered. Goal setting is a fundamental aspect of effective management in modern railway companies. This system, which involves the establishment and pursuit of certain goals, becomes the basis for directing efforts, increasing employee motivation and achieving success in the transport services market. The leadership system as a method of management is a strategic approach to personnel management, based on the development of leadership qualities and stimulation of the creative potential of employees of “Uzbekistan railways” JSC. A system of business processes that integrates with leadership to achieve the strategic goals of the railway company is considered. The study determined that an effective system of working with suppliers is becoming a strategic factor for success in the modern transport services market. Leaders involved in supply management ensure not only reliable supply, but also create conditions for long-term and mutually beneficial cooperation with key partners. Modern companies are increasingly paying attention to sustainability and ethics in the supply chain. Supplier system leaders actively engage suppliers who share their values of social responsibility and sustainability.