Transport Services Research Articles

POLICY ON THE IMPLEMENTATION OF SMART MOBILITY IN THE SOUTH TANGERANG CITY, INDONESIA BASED ON PUBLIC TRANSPORTATION USING THE PROMETHEE METHOD

The increase in population density and mobility in certain urban areas has underscored the need for a smart mobility concept. As a component of the broader smart city framework, smart mobility aims to enhance transportation services, making them more accessible, safe, comfortable, efficient, and affordable for the public. This research assesses the readiness for implementing public transportation-based smart mobility in South Tangerang and develops a policy strategy model for its transportation planning and development. The study employed a mixed-method approach, incorporating multivariate analysis and Multi-Criteria Decision Analysis. The findings reveal that South Tangerang is currently unprepared to implement smart mobility, as indicated by low scores on its assessment indicators. Recommended policies include improving the availability, security, and comfort of public transportation, reorganizing transit routes, providing real-time information access, adjusting schedules, and promoting bicycle use by adding bicycle lanes. This research highlights the current state of transportation systems in developing countries and emphasizes the importance of implementing policies that benefit a wide segment of the population.

Sistem E-Tiket Bus Menggunakan QR-Code Berbasis Website

The land public transportation mode remains the main choice for the community in carrying out mobility, especially in traveling between cities and provinces. However, many users are worried because of the rampant fraud committed by irresponsible people, because of this unrest, the perpetrators of land public transportation service providers have begun to use technology in their transaction system, this aims to minimize the existence of passengers who do not have tickets and unauthorized ticket sellers. This research uses the SDLC (System Development Life Cycle) method because it can provide the approach and structure needed in system planning and development. This system was created using the PHP programming language and the CodeIgniter Framework in the development of the system. the utilization of QR Code technology on the system is as a way to encode the code on the ticket into an E-Ticket without using paper, besides aiming to increase security, the QR Code also provides efficiency in the ticket transaction process. The use of this website is also more structured because it prevents damage or loss of tickets, increases time efficiency and increases sales. The result of this research is the successful design of a bus E-Ticket system that uses a QR Code and is website-based.

Key Factors of Urban Public Transportation Services Implementation in Indonesia: A Knowledge Management Perspectives

It is well-recognized that the availability of public transportation has a significant impact on urban transportation networks. In Indonesia, the government is still having difficulties to establish a reliable public transportation system. One important aspect that can be utilized in establishing a reliable public transportation system is to utilize knowledge management in its services. This study aims to identify key factors from knowledge management perspectives related to the implementation of public transportation services. To achieve this objective, this study conducted qualitative research on 12 users of public transportation services in Indonesia. The results of this study indicate that there are several key factors related to the implementation of public transportation services from knowledge management perspectives, such as Real-Time Information, Digital Accessibility, User Engagement and Trust, Platform Functionality and Quality, Digital Inclusive Strategy, Knowledge Dissemination Method, Help Desk Reliability, and Knowledgeable Officer.

Evolutionary game and simulation study of public transport under government incentive and punishment mechanism.

Public transport plays an indispensable role in the whole public transport system. This paper makes an in-depth study on how public transport can provide passengers with higher service quality while meeting the needs of passengers. In order to achieve this research goal, this paper organically incorporates the three key subjects of government supervision, public transport and passengers into the research framework. Evolutionary game theory is used to construct the corresponding research model. It has been found that the decision-making behaviours of government regulators, public transport and passengers are intricately intertwined to influence each other in the evolutionary process. It is particularly noteworthy that the incentive or punishment measures adopted by the government have a great impact on the quality of public transport services. In addition, timely supervision and inspection of government regulatory authorities by higher authorities proved to be crucial for buses to provide stable and high-quality services. This study reveals the mechanisms of interaction between different subjects in the public transport system, particularly the government-guided incentive measures and supervision mechanism to promote the overall service level. To further support the research conclusions, this paper carries on the simulation analysis, and puts forward the countermeasures and suggestions for the bus to provide high-quality service according to the simulation results. These recommendations will help guide the government, public transport and passengers to make better decisions in the synergistic development process, thereby improving the overall level of service.

TRANSPORT LOGISTICS AND WORKFORCE QUALITY: EVALUATING ACCESSIBILITY AND HUMAN RESOURCE QUALITY IN SELECTED NIGERIAN ORGANIZATIONS

This paper investigated how transport services affect the quality of work in selected organizations in Lagos Nigeria. As one of the most populous cities in Nigeria, Lagos deals with unique transport issues that impact the productivity and wellbeing of its workforce, with the region’s dynamic urban landscape that creates challenges and opportunities in the transportation system. A survey design was employed to gather data from 402 employees of the selected organizations sampled from a population of 6150 using research advisor. A structured questionnaire was employed to bring together the data for the study via random sampling technique. Descriptive and inferential analyses which included frequencies, percentages, mean, standard deviation and regression analysis were used to analyse the data. The findings revealed that availability of transport logistics services (t = 5.837, β = 0.313, ρ ≤ 0.05) had positive and significant effects on access to quality workforce, and reach to quality suppliers (t = 6.438, β = 0.308, ρ ≤ 0.05) significantly affects Cost of Transport logistics. On the overall, transport services in the study areas had a positive and significant effect on the quality of work in Lagos state, Nigeria. This study concluded that the quality of work in Lagos, Nigeria is significantly predicted by transport services. Hence, there is a need to strengthen the transport services so as to improve access to quality workforce, and the cost of transport.

Legal Memorandum on the Legal Protection of Consumers on the Use of Exoneration Clauses by Transportation Services of Rosalia Indah Bus Company in the Case of Theft of Goods Reviewed Based on Consumer Protection Law

This research examines the legal protection for consumers in cases involving the use of exoneration clauses by transportation services, specifically focusing on PO Rosalia Indah's bus service. Exoneration clauses, which limit a company's liability in the event of theft or loss of goods, raise significant concerns regarding consumer rights. This study evaluates whether such clauses comply with Indonesia’s Consumer Protection Law and identifies the legal remedies available to consumers affected by such provisions. The research employs a normative juridical method, analyzing legal texts, including Law No. 8/1999 on Consumer Protection and relevant court rulings, to determine the legality and enforceability of exoneration clauses in transportation agreements. Data were collected through literature reviews of legal documents, journals, and cases related to consumer protection in transportation services. The results indicate that the exoneration clauses used by PO Rosalia Indah violate the principles outlined in the Consumer Protection Law, particularly Article 18, which prohibits businesses from including provisions that reduce consumer rights. It was also found that consumers have the right to pursue compensation through litigation or non-litigation mechanisms, such as the Consumer Dispute Settlement Agency (BPSK). The study concludes with recommendations for enhancing legal frameworks and ensuring that consumer rights are adequately protected in transportation service agreements.

Analysis of Bus Public Transportation Passenger Satisfaction Level Route Manado - Tondano, North Sulawesi

Transportation has a strategic role in supporting economic development, especially in meeting the needs of transportation services for people and goods. This research aims to analyze the level of satisfaction of bus public transport passengers on the Manado - Tondano route, North Sulawesi. The methods used in this study are Importance and Performance Analysis (IPA) and Service Quality (SERVQUAL), which assess passenger perceptions and expectations of bus service quality. Data were obtained through a questionnaire survey covering five dimensions of service quality, namely Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The results showed that the majority of respondents were female under the age of 20, with dominant occupations as students or college students, and income below Rp1,500,000. Based on the gap analysis between performance and expectations, it was found that all service attributes have negative values, with an average gap of -1.38, which indicates that bus services are still below passenger expectations. This research provides important implications for transportation service providers to improve service quality to meet passenger expectations.

Methodology for improving the assessment of the economic efficiency of transport infrastructure development

Transport infrastructure, especially railway infrastructure, plays a key role in economic development, ensuring efficient movement of goods and people. It is characterised by high capital intensity, long operational lifespans, and generation of socio-economic effects. Therefore, there is a need to improve the methodology for assessing the economic efficiency of creating and developing transport infrastructure objects. The traditional approach to evaluation is based on discounting cash flows. When applying this method, significant capital investments are compared with devalued effects in subsequent years due to discounting, during which the infrastructure object reaches the specified estimated load. Moreover, it does not consider the fact that the transport infrastructure benefits and holds value not only for the current generation but also for the future one. Additionally, it, as an economic good, cannot be seen as a one-timely consumed product: this transportation service cannot be accumulated. For a more accurate and comprehensive assessment of the efficiency, particularly in the case of railway transport, it is proposed to consider the results of long-term operation of the transport infrastructure at full (estimated) load not in the future but in the present (present сontinious). The economic assessment indicators include initially invested and adjusted capital, annual effect, efficiency ratio, and the value of the transport infrastructure object. The research results aim to provide an adequate assessment of project implementation efficiency in the field in question. In the future, the methodology can be enhanced by defining risks of not ensuring normal infrastructure load throughout the entire calculation period as well as by assessing the reduction in profitability or increase in transportation costs.

콜드체인 운송플랫폼의 IPA분석을 통한 가구 특성별 물류서비스에 관한 연구

Purpose: This study suggests logistics service improvements by analyzing the importance of, and satisfaction with, a domestic cold chain transportation platform. In addition, it differs from previous studies in that it is divided into single-person and multi-person households to understand the importance and satisfaction. Research design, data, and methodology: Data were collected on the importance of, and satisfaction with, service reliability, empathy, convenience, stability, and economic feasibility for service consumers who have used a cold chain transportation platform. Results: The cold chain transportation platform needs to provide additional services that can reduce the burden of transportation costs or increase satisfaction, and there is a need to improve the UI to make the delivery platform easier. In addition, in cold chain transportation services for single-person households, service quality improvement taking this into account is required. Conclusions: Through prior research, selection factors for a cold chain transportation platform were derived, and the implication is that service improvement is suggested through the IPA.

Возможности интеграции функции обмена местами в мобильное приложение «РЖД пассажирам»

Railway transport is traditionally preferred when travelling between 400 and 1000 km. Depending on financial possibilities and personal idea of comfort, passengers choose different types of cars. Despite the fact that the passenger is familiarised with the conditions of travel in advance (at the time of ticket purchase), requests to change seats with fellow travellers are often noted at the moment of boarding, which complicates the work of the car conductor, provokes violation of the Rules of Passenger Transportation and causes discomfort to persons with whom the passenger wants to agree on such an exchange. Despite the de facto existence of the problem, the carrier does not have statistical data on passengers' perception of seat exchange requests. This paper examines the need to introduce an additional parameter in the menu of the mobile application "RZD to Passengers" to enable early legitimate seat exchange in purchased tickets with provision for compensation for the passenger who expresses consent to the exchange in the incoming request. As a methodology of the research a set of methods of analysis, synthesis, deduction and induction was used. The author proposes to improve the quality of passenger service of long-distance trains by preventive solution of the issue of seat exchange, thereby eliminating the probability of conflict situations during the journey and reducing the number of violations of the Rules of Passenger Transport. This article may be of practical interest to companies providing passenger transport services on long-distance trains (e.g. JSC FPC, TC Grand Service Express, LLC Tverskoy Express).

Preference for Public Transportation Service Levels in Makassar City Towards Female Passenger Satisfaction

Basic services are government affairs that are mandatory and entitled to be obtained by every citizen, one of which is public transportation services. Although it has been regulated by Minimum Service Standards (SPM), the quality of public transportation services in Makassar City is still low and has not met expectations and satisfaction, especially for female passengers. The purpose of this study was to determine the satisfaction of female passengers with the quality of public transportation services in Makassar City. The respondents of this study were 96 female passengers of public transportation in Makassar City. This research is descriptive qualitative study that refers to the Regulation of the Minister of Transportation of the Republic of Indonesia Number PM 29 of 2015. This regulation outlines criteria such as security, safety, comfort, affordability, equality, and regularity for assessing the quality of public transportation services in Makassar City. The data analysis technique in this study uses descriptive analysis employing the Community Satisfaction Indicator (SMI) analysis method. Based on the results of calculations using the public satisfaction index method, it is known that the total number of service elements has a score of 43.86. Although this indicates that the overall quality of service is quite good, it is considered that women are not satisfied with the service provided. The relationship between the level of satisfaction with the quality of service affects women's preferences in choosing the mode they want to use.

PENGARUH DISIPLIN KERJA TERHADAP KINERJA DENGAN MOTIVASI SEBAGAI VARIABEL MEDIASI PADA PEGAWAI DINAS PERHUBUNGAN KOTA BALIKPAPAN

This research aims to determine the direct influence of work discipline and motivation variables on the performance of Balikpapan city transportation service employees, as well as to determine the indirect effect of work discipline on performance with motivation as a mediating variable for Balikpapan city transportation service employees. This research used a sample of 53 respondents with a questionnaire data collection method and analysis tools assisted by PLS software. The results show that (1) work discipline directly has a positive and significant effect on the motivation and performance of Balikpapan city transportation service employees; (2) motivation directly has a positive and significant effect on the performance of Balikpapan city transportation service employees; (3) Indirectly, work discipline influences the performance of transportation service employees by mediating motivation

Delays to accessing healthcare for older adults with disabilities in Bengaluru, India: views of healthcare providers and older adults

Introduction A person’s ability to live independently may be limited by physical and cognitive declines associated with ageing, including disabilities that affect mobility and self-care. This study examines the delays to accessing healthcare facilities among older adults who are frail or have disabilities, using the three-delays model. Methods A qualitative study was conducted during March and April 2022 among 21 older adults (aged 60 or above) who were frail or disabled (using assistive devices) in Bengaluru and nine key informants, consisting of geriatricians, physiotherapists, psychologists and NGO workers. Data were analysed using NVivo 12. Results Delays in accessing healthcare for older adults were attributed to multidimensional factors related to the individual (disability; lack of trust in healthcare workers; low/no income), the community and household (neglect/lack of awareness by the family; limited, inaccessible and unaffordable transport modes) and the health system (poor staffing; under-supplied healthcare facilities; waiting times at the hospital). Delays led to complications, hospitalisations and financial burdens for the older adults. The key informant interviews supported these findings. Conclusion This research highlights that it is important to overcome delays in accessing healthcare for older adults to ensure better health and wellbeing among this group. A holistic approach is needed to reach out to individuals, communities and households, and the healthcare system. Providing adequate transport services to hospitals should be planned in conjunction with the health department for timely delivery of care. Providing health insurance for older adults and improving geriatric care would be highly beneficial to improving health outcomes.

The Impact of E-Ticketing System on Bus Transportation Service in Tanzania

This study investigates the impact of the e-ticketing system on bus transportation services in Tanzania. The main objective of the research is to assess how the e-ticketing system influences various aspects of bus transportation in Tanzania. Specific objectives include examining the role of e-ticketing, identifying the challenges it poses, and exploring strategies for its improvement. Primary data were collected through well-structured questionnaires and in-depth interviews, providing both quantitative and qualitative insights into the effectiveness of the e-ticketing system. The findings reveal that the e-ticketing system has significantly enhanced revenue management, passenger convenience, sustainability, and fraud prevention, with significance levels of .02, .01, .02, and .02, respectively. These results highlight the system's valuable contribution to improving service quality. However, the study also identifies several challenges, including technical issues, connectivity problems, resistance to change, and security concerns. To address these challenges, the study proposes strategies such as increasing awareness and educational campaigns, upgrading technology and infrastructure, implementing offline options, and enhancing feedback and support mechanisms. These recommendations aim to optimize the e-ticketing system's effectiveness and address its limitations, ultimately improving the overall bus transportation service in Tanzania.

Pengaruh Persepsi Layanan Publik terhadap Migrasi di Indonesia

Population mobility occurs every day. Many factors encourage individuals to make the movement. In addition to economic driving factors, social factors such as public services also influence individual decisions to migrate. Regions with good quality public services will trigger migration growth. The quality of public services is assessed on individual perceptions. This research focuses on 4 (four) perceptions of public services, namely perceptions of transportation services, perceptions of education services, perceptions of health services, and perceptions of business license services. The test was carried out using the Random Effect Probit Regression method. We find that perceptions of transportation services, education and business permits have a significant effect on migration.

РАЗРАБОТКА КРИТЕРИЕВ, ОПРЕДЕЛЯЮЩИХ БЕЗОПАСНОСТЬ И КАЧЕСТВО ТРАНСПОРТНОГО ОБСЛУЖИВАНИЯ НАСЕЛЕНИЯ ГОРОДА

The quality system should provide for quality management at all stages of the life cycle of passenger transportation services, starting from the study of passenger flows and forecasting demand for transportation (transportation marketing) and ending with the analysis of services provided according to operational accounting data. In this article, based on the results of studies of various systems, the main criteria for building a quality management system for passenger transport enterprises are proposed, as well as their organizational distribution, the use of which will make it possible to form effective requirements for the quality of passenger transportation.

Mitigating data inaccuracy and supply chain challenges in Western Romania's automotive industry

The purpose of this paper was to emphasize the importance of data accuracy within internal logistics systems and their extended influence on supply chains in automotive industry through 6-month multiple case studies conducted on 3 first tier original equipment manufacturers (OEM) based in Western Romania. The study investigates the most common causes of data inaccuracies among automotive suppliers and their approaches to reduce consequential supply chain issues and be more agile. Data collection and analysis revealed that main issues arise due to ordering quantities mismatching actual customer demand, a wide range of order lot sizes, lead times and delivery reliability concerns and the reluctance to shift away from mainstream cost-effectiveness and towards strategic added value thinking. These issues sourced significant other related operational challenges such as excessive inventory, short-term stockouts and subsequent express shipping services or product-related inconveniences (quality and capacity levels, contracted volumes and dedicated lines). The paper sources different logistics and supply chain strategies used by the 3 OEMs, their features and operational performance, as well as their overall effectiveness, which can be applied by other automotive industry suppliers to improve own results. Introducing more reliable real-time data collection tools and performance metrics has started hauling more focus towards solving these prevalent issues with some ongoing improvement projects showing up to 25% better results. For one of the 3 OEMs introducing a new warehouse management system has already sourced an overall quality increase (5 percentage points) due to a 60% higher utilization of its production equipment.

Retracted: The Geographical Location Of Nursing Homes: How Accessible Is Care In Our Ageing Society

Abstract Background With ageing demographics, the demand for residential nursing care is increasing. Some evidence and anecdotal experience suggests that nursing home care is often not available locally, resulting in individuals moving from their homes, communities and psychosocial support systems. Methods To evaluate if residential care in Ireland meets demand the number of residential care beds per 1000 adults>65years were estimated from publicly available data. Persons who sought access to the nursing home support scheme over a 6month period were reviewed. Their home location and nursing home location were analysed with respect to locality (city/suburban/town/rural), distance (km), travel time (minutes) and public service networks. Ethically approved. Results Nationally, the lowest availability of nursing home beds was Wicklow and highest Longford. Galway has 0.90 nursing home beds per1000 adults >65years. Of 262 consecutive cases presented to one local placement forum between July–December2023, 133 availed of the scheme and were resident in a nursing home at 3month follow-up. Exclusions included remained at home, deceased, or unknown. Nursing home location was city 6%(n=8), suburb 21%(n=28), town 16.5%(n=22) or rural 56%(n=75). All city placements were public. Drving distance from home to nursing home was 15km (IQR7,31) with a car driving time of 18mins (IQR11,35). No public transport service link from home to nursing home for visiting purposes was available to 38%(n=51), and when available incurred more than one bus change in 65.2%. City dweller was residing in a city located nursing home in 13%(n=5). Of the 87%(n=33) relocated out of the city, over half (n=19) were to rural locations (p<0.001). Conclusion Nursing home availability is insufficient to meet demands. The location of public and private nursing homes is creating deficits in accessing care close to home and community. Current public transport services to nursing home locations is poor.

Evaluation of the Impacts of On-Demand Bus Services Using Traffic Simulation

This paper uses smart card data from Melbourne’s public transport network to model and evaluate the impacts of a flexible on-demand transport system. On-demand transport is an emerging mode of urban passenger transport that relies on meeting passenger demand for travel using dynamic and flexible scheduling using shared vehicles. Initially, a simulation model was developed to replicate existing fixed-schedule bus performance and was then extended to incorporate on-demand transport services within the same network. The simulation results were used to undertake a comparative analysis which included reliability, service quality, operational efficiency, network-wide effectiveness, and environmental impacts. The results showed that on-demand buses reduced average passenger trip time by 30%, increased vehicle occupancy rates from 8% to over 50%, and reduced emissions per passenger by over 70% on an average weekday compared to fixed-schedule buses. This study also offers insights for successful on-demand transport implementation, promoting urban sustainability. It also outlines future research directions, particularly the need for accurate short-term passenger demand prediction to improve service provision and passenger experience.

Optimizing Fleet Size in Point-to-Point Shared Demand Responsive Transportation Service: A Network Decomposition Approach

With increasing urbanization and the demand for efficient, flexible transportation solutions, demand-responsive transportation services (DTRS) has emerged as a viable alternative to traditional public transit. However, determining the optimal fleet size to balance the investment and operational revenue remains a significant challenge for service providers. In this article, we address the optimization of fleet size in point-to-point shared demand DRTS, which widely operates within many cities. To capture the uncertain passenger demands in the future when planning the fleet size currently, we model this problem with a framework of two-stage stochastic programming with recourse. Fleet sizing decisions are made in the first stage before the uncertain demands are revealed. After the uncertainty is revealed, the second stage involves making additional decisions to maximize operational revenue. The objective is to optimize the total revenue of the first-stage decisions and the expected revenue of the recourse actions. To solve this practical problem, we resort to the Model Predictive Control method (MPC) and propose a network decomposition approach that first converts the transportation network to a nodal tree structure and then develops a Nodal Tree Recourse with Dependent Arc Capacities (NTRDAC) algorithm to obtain the exact value of the expected recourse functions. In the experiments, NTRDAC is able to produce results within seconds for transportation networks with over 30 nodes. In contrast, a commercial solver is only capable of solving networks with up to five nodes. The stability tests show that NTRDAC remains robust as the problem size varies. Lastly, the value of the stochastic solution (VSS) was evaluated, and the results indicate that it consistently outperforms the expected value solutions. Numerical experiments show that the performance of the NTRDAC algorithm is quite encouraging and fit for large-scale practical problems.