Transport Services Research Articles

The Role of Technophilia and User Goals in the Intention to Use a Mobility Management Travel App

The ubiquitous use of mobile devices along with the amount of traffic, transportation services, and travel pattern data available has led to the emergence and deployment of smartphone applications for providing information about personal travel management. Several of these travel apps are aimed at voluntary travel behavior change (VTBC) to support and increase sustainable mobility, and have led to the development of research to investigate their influence on travel behavior. Here, the aim is to study the role of technophilia and goal-framing theory in the intention to adopt and situationally use a prospective VTBC travel app. A Structural Equation Model is developed with the aim of empirically testing a sample of 971 respondents collected in two suburban corridors in the Lisbon Metropolitan Area. The results support that goal-framing theory is important for explaining the adoption of VTBC travel apps. Gain and normative motives are more relevant than hedonic motives, pointing to the importance of their tangible benefits. Frequent car users may benefit from VTBC travel apps in terms of encouraging behavioral changes, supporting sustainable mobility management solutions. The results also outline the importance of technophilia and the current use of travel apps in influencing the intention to use VTBC apps.

Efforts to Develop Tourism Village Programs in an Effort to Improve Original Village Income in Gronjong Wariti Tourism Village, Mejono Village Plemahan District, Kediri Regency

Gronjong Wariti is a village tourism that has the characteristic of providing a tourist village as an entertainment object for tourists. The development of Gronjog Wariti Tourism Village has been attempted to develop to face a number of obstacles, including the many informal tourism managers. This research method is descriptive qualitative. The subjects are the Head of Mejono Village, the Head of the Gronjong Wariti Tourism Village Management Board, community leaders and residents of Gronjong Wariti Tourism Village. Interviews and observations are used in data collection. In this study, data analysis was carried out by collecting data, reducing data and presenting data to draw conclusions. The findings of this study explain that efforts to develop Gronjong Wariti Tourism Village can be seen from the aspects of tourist objects and attractions, tourism infrastructure, tourism facilities, and management/infrastructure management, the community. In terms of tourist objects and destinations, the village government has coordinated with the people to clean and rearrange tourist objects so that they can be visited by tourists. In terms of tourism infrastructure, the management of Gronjong Wariti Tourism Village works together with the community to provide places of worship, parking lots, toilets, food stalls, souvenir shops, and others. In terms of tourism facilities, the management of Gronjong Wariti Tourism Village has collaborated with the community to provide home accommodation and transportation services for tourists. In terms of management/infrastructure, the village government has developed a regulatory system to manage and develop tourism villages. In terms of the village community, the village government has made socialization to the community and tourism managers.

Transport and social (dis)advantage in ride-hailing

ABSTRACT App-based mobility (ABM) is an umbrella term for several transport services enabled through a smartphone application. Ride-hailing is the most popular ABM service, and even more than a decade after its introduction, it continues to raise concerns about its impacts on urban mobility. Previous ride-hailing research has primarily focused on understanding such impacts. However, how ride-hailing affects accessibility and social exclusion remains an understudied topic. Prior research highlights this knowledge gap and proposes a framework linking ABM with transport poverty, (in)accessibility and the resulting transport-related social exclusion (TRSE). Yet, empirical evidence is lacking to test such a framework. This paper addresses this gap by providing empirical evidence on how ABM affects accessibility using survey data collected for three large metropolitan areas in Latin America. We follow three related lines of analysis. First, we compare ride-hailing to other transport modes based on the most regular trips reported in the survey. Second, we calculate novel social and transport (dis)advantage indices to extend the comparison of transport modes. Third, we shed light on why respondents have used ride-hailing services in the past.

Pengawasan Penyelenggaraan Parkir Tepi Jalan Umum di Kawasan Wisata Jalan Tunjungan pada Dinas Perhubungan Kota Surabaya

The large number of public roadside parking arrangements in the Jalan Tunjungan Surabaya Tourist Area that are not in accordance with existing regulations has caused a lot of anxiety among road users. This research aims to analyze how supervision is carried out by the Surabaya City Transportation Department in the implementation of public roadside parking to find out whether existing supervision makes public roadside parking comply with existing regulations, increases PAD resulting from parking fees, increases parking attendant compliance, as well as sanctions. given for existing violations. This research uses a qualitative descriptive approach with primary and secondary data sources. Data collection methods used were observation, interviews and documentation. Data analysis techniques use data collection, data condensation, data presentation, and drawing conclusions. This research uses the theory of implementation of supervision according to Soekidjo Notoatmodjo which consists of three, namely the object of supervision, the method of supervision, and the process of supervision. The results of this research indicate that supervision of the implementation of public roadside parking in the Jalan Tunjungan Tourist Area is not yet fully optimal because it does not meet the criteria in terms of supervision objects and supervision methods. This is due to the low level of discipline of parking attendants, in addition to the lack of socialization regarding parking management regulations to the public so that complaints are rarely made by the public. However, the criteria for the supervision process show that the process of carrying out supervision by the Surabaya City Transportation Service is in accordance with the established flow and the imposition of sanctions for violations by parking attendants is determined in accordance with applicable regulations. It is hoped that the results of this research can make supervision more optimal.

Spatial Coordination Analysis and Development Methods of the Catering Sector in Yongkang City

The catering sector is recognized as a crucial driver for stimulating domestic consumption and fostering sustained economic growth. A scientifically informed spatial planning of the catering sector in county-level cities can help mitigate the overconcentration or excessive dispersal of resources, thereby enhancing the efficiency of land and commercial resource utilization, reducing waste, and promoting sustainable development within a county’s economy. This study focuses on Yongkang City, located in central Zhejiang Province, as a case study. Using Python 3.1 software to extract point-of-interest (POI) data, spatial analysis techniques such as standard deviation ellipses and kernel density estimation are employed to elucidate the spatial distribution characteristics of the catering sector, comprehensive transportation, and public services in Yongkang City. Furthermore, a coupling coordination degree model is utilized to quantify the coupling coordination degrees between the catering sector and comprehensive transportation (D1), as well as between the catering sector and public services (D2), ultimately assessing the overall coupling coordination degree among the three sectors (D3). Based on the analysis results, the coupling coordination degrees are categorized into five levels, followed by a detailed evaluation of the catering sector’s development across different subdistricts. The findings indicate a certain degree of spatial imbalance in the distribution of the catering sector in Yongkang City, with the western region exhibiting a more favorable development trajectory. Notably, Dongcheng Subdistrict achieved the highest coupling coordination degree (0.993), while the northern region, hindered by underdeveloped economic conditions and limited transportation infrastructure, exhibited the lowest coordination degree (0.098). Considering the unique developmental characteristics and current conditions of each subdistrict, this study advocates for the formulation of a long-term sustainable development plan for the catering sector in Yongkang City. The findings of this research may offer valuable insights for other regions and countries, thereby promoting the sustainable advancement of the catering sector.

PENGARUH BUDAYA ORGANISASI DAN DISIPLIN KERJA TERHADAP SEMANGAT KERJA PEGAWAI PADA DINAS PERHUBUNGAN KOTA BIMA

This research aims to determine the influence of organizational culture and work discipline on the work spirit of Bima City Transportation Department employees. The approach used in the research is an associative approach. The population in the study was 188 people with a sample of 32 ASN people. The data collection techniques used were observation, questionnaires and literature study. The data analysis techniques used were validity and reliability tests, classical assumption tests, multiple linear regression analysis, correlation coefficient, coefficient of determination, T test and F test which were processed using the Statistical Product and Service Solution (SPSS) version 20 program. that Organizational Culture and Work Discipline simultaneously have a significant effect on the Work Morale of Bima City Transportation Service Employees.

Accessibility Measures to Evaluate Public Transport Competitiveness: The Case of Rome and Turin

The transport sector worldwide relies heavily on oil products, and private cars account for the largest share of passenger mobility in several countries. Public transport could represent an interesting alternative under many perspectives, including a decrease in traffic, pollutants, and climate emissions. However, for public transport to succeed, it should be attractive for final users, representing a viable alternative to private mobility. In this work, we analyse the spatial distribution of public transport service provision within two metropolitan cities, considering the three key dimensions of mobility, competitiveness, and accessibility of public transport. The results show that private car performs better than public transport in all scopes considered, and that performance indicators are highly variable among city areas, indicating inequalities in social and environmental sustainability in urban systems. The outcomes of the analysis provide interesting insights for policy makers and researchers that deal with similar topics, and can also be extended to other cities and countries.

Proposed Improvement of Trans Semanggi Suroboyo Services Using IPA and QFD Methods

The high intensity of private vehicle usage has led to uncontrolled road congestion. To encourage residents to switch to public transportation, the Surabaya City Government introduced Trans Semanggi Suroboyo. Trans Semanggi Suroboyo experienced a decrease in passengers in 2023, with a decline of 324,711 passengers. Based on a preliminary survey with direct interviews conducted with 35 Trans Semanggi Suroboyo passengers, frequent complaints were related to service and facilities. Therefore, it is important to analyze and propose improvements to the services of Trans Semanggi Suroboyo as public transportation in Surabaya. To enhance the quality of services and facilities, it is essential to identify and evaluate passenger perceptions using service quality dimensions based on the Decree of the Director General of Land Transportation Number SK.5923/AJ.005/DRJD/2016. The most important service quality priorities for passengers are measured using the Importance Performance Analysis (IPA) method. This research identified 9 critical attributes that require improvement. Subsequently, a service quality improvement design was developed using the Quality Function Deployment (QFD) approach through the House of Quality (HoQ) matrix, resulting in 5 priority technical responses. Based on these findings, a plan for improving the service and facilities of the Trans Semanggi Suroboyo bus was proposed to maintain the quality of public transportation services.

User Satisfaction of Accessibility to Public Transportation

This study evaluates user satisfaction with the bus in urban areas to improve public transportation services. Thus, bus facilities, bus accessibility, safety, and fare are critical dimensions for investigating user satisfaction when accessing buses in Kota Kinabalu, Sabah, Malaysia. A total of 450 questionnaires were collected using a descriptive design and quantitative approach. The results show that the factors that need to be emphasized are bus accessibility and public transport facility factors. This study assists transportation authorities in addressing low-satisfaction areas to improve bus services and enhance overall public transportation use. Keywords: Urban Transportation, Bus Service, Accessibility, User Satisfaction

Development of conceptual provisions for implementing innovative technologies to quality standards of public passenger transport

This paper reports a study of the main principles for the formation of public passenger transport service quality standards. The object of the research is public passenger transport services. The task of the study is the development of conceptual foundations for the formation of quality standards using modern innovative technologies. It has been established that the main factor in achieving the quality of public passenger transport services is taking into account innovative technologies and compliance with the criteria and norms of EU standards. Features in the functioning of public passenger transport in the world have been studied, including the use of information platforms for tracking the movement of transport routes, Internet applications, ensuring safety and compliance with environmental requirements. The criteria that serve as indicators of improving the efficiency of the quality of services have been defined, among the main ones are the availability of transportation, comfort, frequency of traffic, and waiting time, quality of service, as well as safety. A system of forming the quality of public passenger transport services has been proposed, which involves determining the needs and requirements of consumers of public passenger transport services, ensures the development of measures to improve the quality of services and their certification. A comprehensive approach to the formation of the quality of public passenger transport services based on the introduction of innovative technologies has been formed, which could make it possible to determine the level of their innovative development, as well as ways to improve it. This approach takes into account the relationship between implemented measures, measuring the level of service quality and the distribution of obligations to ensure the level of services determined by quality criteria. This makes it possible to determine the required level of quality of public passenger transport services and to form a relationship between the level of innovative technologies and the stages of the approach. The practical significance of the results is the design of tools that would ensure the improvement of the quality of public passenger transport services.

Applicability of HEC-RAS and Geospatial Tools for Inland Waterways Transportation Corridor: Case Study of Ganga Basin, Bihar, India

Bihar has the largest networks of Rivers and drainage systems and most of them are perineal. Previously, north Bihar had active inland waterways transportation networks but these days the networks are not in use. Due to rapid urbanization and a hike in fuel prices, the transportation cost within the state has risen in the past few years. The demand for cheaper transportation systems is highly needed in these areas for goods transportation. Recently, the inland waterways authority of India has started a new shipping service in River Ganga only but a few more river networks can also be used for these kinds of activities. A study was conducted to find the inland waterways' potential for the development of a state river transportation corridor for North Bihar India. Various mathematical modeling tools such as HEC-RAS, HEC-HMS along with geospatial tools have been used for this study. The result obtained by the study indicates that the six more rivers of the states have the potential for inland waterways transportation along with suitable vessels for transportation. The methodology developed in the study is suitable for the development of waterways transportation corridors at various places. The study also emphasizes selecting the proper places for making the jetties which may be helpful for various activities such as disaster management, industrial fright services, logistic supply, etc.

Analysis of System Performance and Public Transportation Services of Trans Metro Dewata Bali Bus Rapid Transit (BRT) on Public Interest in Bali Province

This study analyzes the influence of various factors (safety, security, comfort, affordability, equality, and order) on interest in using the Trans Metro Dewata Bali Bus Rapid Transit as a mode of public transportation in Bali. This research uses quantitative descriptive method with primary and secondary data collection and questionnaire distribution. Determination of the sample using the slovin formula with simple random sampling technique distributed to the Balinese people with a total of 100 samples. Testing the feasibility of the research instrument using the validity test calculated in the SPSS program. The results showed that the variables together had a significant influence on interest in using the system, with an R Square value of 0.368, indicating that 36.8% of the variance in interest could be explained by these factors. However, 63.2% of the variance is influenced by other variables not included in this study

Investigating the Risk Factors Associated With Acute Neurologic Dysfunction in Pediatric Hyperglycemic Emergencies on Transport.

This study aims to identify key characteristics of hyperglycemic emergencies in pediatric patients and those at risk for acute neurologic dysfunction during transport. We conducted a retrospective chart review of pediatric patients during interfacility transport by Ornge, Ontario's critical care transport service, from January 1, 2009, to December 31, 2019. Data were extracted from electronic patient care records and included demographic, clinical, and transport-specific variables. Two multiple logistic regression models were utilized to analyze associations between predictor variables and neurologic dysfunction (GCS, <14). Of the 399 patients included, 24% (n = 95) had a GCS score of <14. Patients with a GCS score of <14 were more acidotic compared with those with a GCS score of ≥14 (median pH, 6.9 [IQR, 6.8-7.1] vs median, pH 7.0 [IQR, 1.0-7.2]; P < 0.001). Higher median corrected sodium for glucose values were observed in patients with a GCS score of <14 compared to those with a GCS score of ≥14 (145.7 mmol/L [IQR, 140.6-149.9 mmol/L] vs 141.7 mmol/L [IQR, 138.3-146.4 mmol/L]; P < 0.001). Multiple logistic regression identified younger age (aOR, 0.91; 95% CI, 0.84-0.98; P = 0.01), severe acidosis (pH <7.10; aOR, 3.56; 95% CI, 1.33-11.62; P = 0.02), and higher creatinine (aOR, 1.01; 95% CI, 1.01-1.02; P < 0.001) as risk factors for acute neurologic dysfunction. Our findings reveal associations between acute neurologic dysfunction, younger age, severe acidosis, and elevated corrected sodium for glucose values in pediatric hyperglycemic emergencies during transport. Education and adherence to guidelines are recommended to improve outcomes in this population.

The Service Experience Equity on Repatronage Intention within Public Transportation Services

In a highly competitive market, service providers are often expected to enhance their profitability by delivering superior service quality. This principle is evident among many public transportation providers in Malaysia, who strive to elevate the passenger experience through refined service offerings. The objective of this study is to examine the factors influencing repatronage intentions among public transportation users in Malacca, Malaysia, using the Service Experience Equity (SEE) framework. To demonstrate the causal connections between the variables, a regression analysis has been employed. The findings reveal that service atmosphere and personnel interactions significantly impact users' willingness to continue using these services. The study emphasizes the importance for management to prioritize customer experience by investing in service environment strategies that foster user engagement and discourage customer churn. It further underscores that both the overall service experience and the quality of employee-customer interactions are critical determinants of future patronage. Consequently, it is recommended that transportation service providers leverage these elements to create a competitive edge, thereby encouraging repeat usage and building long-term customer loyalty.

Mindful Transportation: A Conceptual Framework for Enhancing Accessibility for People with Disabilities in Malaysia

This conceptual paper explores the integration of mindfulness principles into the development of transportation services for people with disabilities (PWDs) in Malaysia. Transportation plays a critical role in promoting inclusivity and enhancing the quality of life for PWDs, yet accessibility remains a significant challenge due to infrastructural barriers, lack of awareness, and limited empathy from service providers. Drawing on the concepts of mindfulness, which are rooted in awareness, empathy, and responsiveness, this paper proposes a framework that emphasizes inclusivity, respect, and collaboration among key stakeholders. The proposed framework emphasizes the need for a holistic approach that incorporates physical accessibility, staff training, and policy reforms. Inclusivity involves modifying infrastructure to meet universal design standards, while empathy requires transport providers to understand the unique challenges faced by PWDs and offer compassionate, tailored services. Responsiveness, a key element of mindfulness, calls for flexible and adaptive transport services that cater to the real-time needs of PWDs, ensuring that they can access public transportation with ease and dignity. By applying this mindful approach, the transportation system can become more accommodating and respectful toward PWDs, thereby reducing social exclusion and improving their mobility. This paper contributes to the growing body of literature on disability inclusion and provides actionable strategies for policymakers, transport providers, and disability organizations to work together in creating a more accessible public transportation system. Future research should investigate the practical application of this framework and its potential to drive policy changes that benefit PWDs across Malaysia.

Penerapan Clean Arsitektur Menggunakan Mobile Platform Berbasis Flutter Untuk Aplikasi Layanan Kapal

Indonesia's mobile technology adoption rate of 77.02% provides a great opportunity forcompanies to improve their services through mobile platforms. PT ABC, a ship service providerfor various needs, currently only uses web-based applications and needs a mobile-based shipservice application to increase efficiency and flexibility. This research aims to implement CleanArchitecture on a Flutter-based mobile platform to improve the structure and facilitate codemaintenance in ship service applications. The research method used is the prototyping method,with stages including Communication, Quick Plan, Modelling Quick Design, Prototype Formationand Deployment Delivery &amp; Feedback. This approach enables faster application development,earlier identification of potential changes, and reduced risk of failure or mismatch with user needs.The results showed that the application of Clean Architecture in mobile-based ship service applications was successfully implemented so that it provided ease of maintenance. Blackboxtesting with 10 test cases ensures that the application functions as expected and is ready to be usedby PT ABC. User Acceptance Testing also shows that this application meets the needs of users andincreases the company's responsiveness to market changes, the test results reached 86.83%. Withthe division of business logic into usecases folders, the overall efficiency of development, flexibilityof change, and ease of maintenance of the system is increased. In conclusion, Clean Architectureproved to be the right solution to optimise PT ABC's business operations, facilitate applicationmaintenance and testing, and improve code understanding and readability for developers

Preparedness and Public Health: an Italian Local Health Authority plan for a mass gathering in 2023

Abstract Issue Mass gatherings represent an important Public Health challenge. The increased number of people present in a specific area puts local health systems under stress (i.e.workload of emergency services, environmental health and food safety) and at the same time it rises the risks of a potential mass casualty incident. Effective planning and disaster preparedness have to be achieved through collaboration among local health authorities(LHA) and other stakeholders (event planners, law enforcement, local transportation services). Problem Every year, for 3 days, the Italian Alpine troops gather in a different city to remember First World War fallen. During those days, the city centre transit is not allowed to car (in specific areas even to emergency vehicles).In May 2023 this event occurred in Udine, a city in the North East of Italy with almost 100.000 inhabitants. For that year at least 300.000 participants were expected. LHA had to reorganize preparing itself to manage a temporary quadrupled catchment area. Results In the previous months, local authorities met local health representatives and other stakeholders in order to define a single emergency response plan. For healthcare services it was decided to: institute first aid points within the city; reorganise patients’ emergency transport system; increase hospitals’ treatment capacity (beds, life support equipment); increase healthcare professional availability; empower drugstores (opening times, drugs procurement); strengthen human and animal health surveillances;activate alternative communication systems. During the event, LHA updated other authorities involved three times a day about hospital and emergency system situation. At the end of the event,a multiprofessional debriefing meeting was held and no critical situations were reported. Lessons Preparedness requires a great commitment in terms of resources and time, but it is confirmed to be essential to guarantee adequate assistance even in extraordinary conditions. Key messages • Mass gathering s events put under stress all the main areas of public health system. • Public health preparedness cannot be effective without a strong involvement of other public and private stakeholders.

Students' Satisfaction with the Choice of Public Transport Mobility in UiTM Puncak Alam

Transportation is essential for facilitating movement and contributing to economic development. This study aims to measure student satisfaction with public transportation mobility at UiTM Puncak Alam. Understanding the level of satisfaction derived from transportation services is crucial for enhancing student experiences. The main focus of this research is to identify the factors influencing student satisfaction with public transport services, specifically examining reliability, convenience, frequency, and safety in UiTM Puncak Alam. A correlation study was conducted to explore the relationships between these factors and student satisfaction. The research utilized a non-probability convenience sampling method, distributing a questionnaire to 217 students from the Faculty of Business and Management. Data collection occurred over three months, from October 2022 to December 2022, using online questionnaires. The findings indicate that comfort, frequency, and safety significantly influenced student satisfaction. Numerous students expressed their dissatisfaction with the old buses, inconsistent service schedules, and safety issues. These elements were discovered to influence students' selection of public transportation and their overall contentment. The research also highlighted concerns like bus conditions, driver behavior, and punctuality, all of which affect student satisfaction and academic achievement. Based on these findings, the study suggests increasing the bus fleet, enhancing service frequency, and strengthening safety measures to better address student needs and boost their overall satisfaction with public transportation at UiTM Puncak Alam.

Transportation services by mutual help of local residents in rural area

Transportation services by mutual help of local residents in rural area

Exploring the Impact of Airport Services on Passenger Satisfaction in Tanzania: A Case Study of Julius Nyerere International Airport

Satisfying passengers at the airport has been the cornerstone for airlines and airports in air transport service. This study aimed to understand the effects of airline-related quality service dimensions on overall passenger satisfaction at airports. The study intended to analyse the effect of pre-flight, in-flight, and post-flight services on passenger satisfaction at the airport. Passengers begin to interact with air transport services when booking a ticket, and airline-related service dimensions are considered part of the broader concept of airport services, which should be integrated as they overlap in satisfying passengers at the airport. Previous research focused extensively on airport-related factors but overlooked the specific impacts of airline services on overall passenger satisfaction. The study was guided by Total airport experience framework considering holistic view of passenger satisfaction. The study used a descriptive research design which targeted all international passengers travelled through Julius Nyerere International Airport at the time of conducting this study. In this regard, the study included departing and arriving passengers from Terminal III at the final lounge and baggage claim area. The Webb et al (1996) guidelines were used to determine the sample size which suggests that for population above 2,000, a sample of 1% is appropriate; The population consisted of 18,000 passengers arriving and departing at Julius Nyerere international Airport during the time of conducting survey; thus 180 passenger were selected randomly ensuring that every passenger had an equal chance of being selected. Collection of data invloved questionnaires with close-ended and open-ended questions. Descriptive analysis of collected data was conducted to summarize the main variables through utilizing the Statistical Package for Social Science (SPSS) for data analysis to obtain percentages and frequencies. The findings indicated that several dimensions of airline-related service influence passenger satisfaction: pre-flight, in-flight, and post-flight dimensions. The findings revealed that these three dimensions positively affect passenger satisfaction. For instance, in pre-flight services, respondents reported satisfaction, highlighting the crucial role of effective management of pre-flight services in determining positive initial travel experiences. High satisfaction rates were also observed for in-flight services, emphasizing the importance of onboard amenities and crew responsiveness. However, post-flight services showed areas for improvement to enhance the overall passenger experience. Additionally, the results highlighted the strategic necessity for airlines and airports to prioritize service excellence across all touchpoints of the passenger journey. Enhancing service quality and responsiveness, particularly in mishap resolution and service delivery which are crucial for maintaining a competitive advantage and fostering customer loyalty. The study concluded that passenger satisfaction is highly influenced by three primary dimensions of airline related service: pre-flight, in-flight, and post-flight dimensions. The study recommends the Airline and airport operators to focus on improving service quality delivery across all touch points of passengers journey by implementing an integrated approach such as coordinated decision making.