Transformational Public Service Research Articles

Pengaruh kepemimpinan transformatif terhadap perilaku loyalitas pegawai Direktorat Jenderal Perbendaharaan

In terms of achievement, DJPb performance over the last few years in terms of public services has been good, but there is a downward trend in performance in 2020. This decline is often related to the condition of employee performance which also tends to decline, especially during the Covid-19 pandemic. This study aims to analyze the effect of transformational leadership and public service motivation to organizational citizenship behavior with job satisfaction as a mediating variable. The respondents of this study were 200 public sector employees at the regional office of the Directorate General of Treasury of DKI Jakarta Province and the Jakarta State Treasury Service Office I to VII, with the level of office are implementers/staff and functional officers. This research is quantitative with the method of collecting data through online questionnaires and processed and analyzed using Structural Equation Modeling. The results show that transformational leadership, public service motivation, and job satisfaction have a positive and significant influence on organizational citizenship behavior. In addition, it is also known that job satisfaction is able to become a mediating variable with partial criteria which further strengthens the relationship between research variables.

Determinants of Patient-Directed Citizenship Behaviors of Nurses in Thailand: A Motivation Model

This cross-sectional study explored how transformational leaders and public service motives impacted patient-directed citizenship behaviors of the nurses in three southern border provinces of Thailand. The participants of 813 nurses were selected via multi-stage sampling. A questionnaire was employed as its instrument. The structural model analysis revealed a congruence between the hypothesized model and the empirical data where

Influence of Transformational Leadership and Public Service Motivation on Job Performance of Nurses in Thailand

Leaders’ role is significant in motivating employee performance. The present study examines the influence of transformational leadership and public service motivation (PSM) on task performance of nurses in three southernmost provinces in Thailand. Based on the data collected from 813 nurses in public hospitals, the results showed that the proposed model was well-fitted to the empirical data. The results of the study indicated that transformational leadership and public service motivation had effects directly on both task performance and contextual performance. Furthermore, transformational leadership had indirect effects on task performance and contextual performance through public service motivation. These findings suggest that nurses’ job performance could be enhanced by the motivational influence of their immediate leaders.

A reflection on the relationship between performance management and training in the South African public service

Orientation: Performance management plays a pivotal role in the realisation of many facets of public administration, including service delivery, good governance and organisational productivity through setting of performance targets and regular assessments of performance. In search of improved quality and productivity in the public service, the South African government introduced several legislative and policy interventions, including but not limited to the Public Service Act, 1994 (Proclamation 103 of 1994), Public Service Regulations of 2001 and the White Paper on Transforming Public Service Delivery of 1997.Research purpose: The main thrust of this conceptual paper was to explore the relationship between performance management and training in the South African public service.Motivation for the study: The lack of sufficient literature on the relationship between performance management and training. To also prove that the two are inseparably linked, meaning that one cannot exist without the other.Research design, approach and method: This article, which is conceptual in nature, reviewed existing literature on performance management and training in the public service extensively so as to arrive at a definitive conclusion.Main findings: The article contends that as much as training underpins the process of performance management, training is also fortified by performance management. Precisely, there cannot be performance management without training and vice versa.Practical/managerial implications: As much as training is imperative in the management of performance in the public service, such training must be need-based and it must be underpinned by performance management through identification of skills gap in the assessment of performance.Contribution: It is proposed that to enhance the knowledge, capacity, effectiveness and efficiency of the public service performance, needs-based training that seeks to close the skills gap, is developed and adequately implemented.

Transforming Public Service for Effective Integrated Implementation of the 2030 Agenda for Sustainable Development

In this paper, the author provides a synopsis of the 2030 Agenda for Sustainable Development and the 17 Sustainable Development Goals adopted by world leaders in September 2015. He argues that in order for this agenda to be implemented and the goals to be achieved, countries will need to transform their public services and develop their capacity to deliver critical essential services equitable and effectively. The paper further argues that transforming the Public Service will need a transformational leadership even if transactional and even bureaucratic leadership are necessary as well. The paper also gives some aspects of what a transformed public service would look like in light of the 2030 Agenda, arguing that the characteristics of the transformed public service should be viewed in light of putting people at the centre of the Public Service operations and leaving no one behind in the provision and consumption of services.

Transforming Public Service Performance in West Africa Through Innovations: Experiences from Ghana and Nigeria

Public service reflects the state of the nation and no nation has been able to advance beyond its public service. The need for innovation in the public service therefore cannot be underestimated. It is at the heart of the public service’s efforts to improve performance and productivity. It is important to note that the logic of public service performance is changing profoundly due to innovations. This development paves the way for new forms of interaction and socio-economic composition in social and economic life. This article provides an overview of the on-going service transformation and applies it to public service delivery in West Africa. Our focus is on innovation in public service delivery, which refers to innovations that aim at renewing or improving public service performance. Using secondary data and content analysis, this article examines the phenomenon of low performance in the public service in two West African countries and recommends measures for improvement. The article concludes that innovations in the public sector guarantee survival and improve performance in public service delivery.

An Investigation Into The Quality Of Service Delivered By The South African Police Service In The North Rand, Gauteng

An investigation was conducted into the level and quality of service delivered by the SAPS in the Client Service Centres (CSC). Quality was measured in terms of the principles of batho pele. The concept of ubuntu was introduced to see how it could be used to enhance these principles. A customer service model was developed and used to evaluate the quality of service rendered. Interviews were conducted with staff, customers and managers. The results of the study showed that employees of the SAPS do not experience internal quality. The customers also do not receive service of a good quality as the principles of batho pele were not applied. 
 
 Opsomming’n Ondersoek is geloots, met betrekking tot die kwaliteitsvlakke van diens lewering by die Suid Afrikaanse Polisiediens se Kliente Diens Sentrums. Die kwaliteit van diens lewering word gemeet aan die maastawwe van die batho pele beginsels. ’n Kliente diens model is vir hierdie doel ontwerp om die kwaliteit van dienste gelewer te bepaal. Die resultate van hierdie studie toon dat die werknemers van die SAPD ondervind nie interne kwaliteit nie en hul nie die beginsels van batho pele implementeer nie.

Transforming Public Service in a World without Boundaries

In July 1995, the American Society for Public Administration's Endowment Board established the Donald C. Stone Fund to honor the memory of this public administration legend. Income from this fund is used to sponsor a lecture or symposium at ASPA's national conference, which reflects Stone's varied interests and contributions to the field. This year marked the ninth Donald C. Stone Lecture. On March 30, Adam W. Herbert was ASPA's Stone Lecturer and gave the following speech.

‘Batho Pele’: Putting the Citizen First in Transforming Public Service Delivery in a Changing South Africa

‘Batho Pele’: Putting the Citizen First in Transforming Public Service Delivery in a Changing South Africa